Business & Information Systems Engineering

, Volume 59, Issue 2, pp 111–124 | Cite as

Retained Organizations in IT Outsourcing

Linking Organization Design to Outsourcing Management Problems
  • Marius Goldberg
  • Axel Kieninger
  • Gerhard Satzger
  • Hansjörg Fromm
Research Paper


IT outsourcing is a strategic option which enables companies to focus on their core competencies. Over time however, many outsourcing arrangements suffer from severe problems. While the design of retained organizations is generally seen as a critical element, there is hardly any empirical evidence on how the choice of the organizational setup is linked to the occurrence of outsourcing management problems later on. In this work, a quantitative study across various outsourcing arrangements is used to identify the key outsourcing management problems and their interdependency with organizational attributes of retained organizations. It is shown that the key problems differ by outsourcing degree, and critical organizational attributes for each of these problems are unveiled. The paper’s objective is to enhance the design of retained organizations to enable more mature and successful outsourcing solutions as well as to provide foundations for future IS research.


IT outsourcing Retained organization IT organization Organization design Outsourcing relationship 

Supplementary material

12599_2016_449_MOESM1_ESM.pdf (603 kb)
Supplementary material 1 (PDF 602 kb)


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Copyright information

© Springer Fachmedien Wiesbaden 2016

Authors and Affiliations

  • Marius Goldberg
    • 1
  • Axel Kieninger
    • 1
  • Gerhard Satzger
    • 1
  • Hansjörg Fromm
    • 1
  1. 1.Karlsruhe Institute of Technology, Karlsruhe Service Research InstituteKarlsruheGermany

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