Business & Information Systems Engineering

, Volume 57, Issue 3, pp 181–196 | Cite as

Connect Me! Antecedents and Impact of Social Connectedness in Enterprise Social Software

  • Maurice KüglerEmail author
  • Sven Dittes
  • Stefan Smolnik
  • Alexander Richter
Research Paper


Companies are increasingly adopting social software to support collaboration and networking. Although increasing their employees’ connectedness is a major driver for organizations to deploy enterprise social software (ESS), the social connectedness concept itself is still not sufficiently defined and conceptualized. The study therefore provides a richer perspective on social connectedness’s role in an ESS context. The authors thus investigate (1) social connectedness’s antecedents and (2) its impact on employees’ individual performance. With a survey-based investigation among 174 employees of an international business software provider headquartered in Germany, the authors show that both reputation and a critical mass significantly influence employees’ social connectedness. The authors further find that reputation’s effect is significantly stronger than critical mass’s effect and that social connectedness influences employees’ individual performance positively. The findings are discussed in the light of psychological studies and deduce implications for theory and practice.


Enterprise social software Social connectedness Impact of IS use Individual performance Reputation Critical mass Survey-based research 

Supplementary material

12599_2015_379_MOESM1_ESM.pdf (36 kb)
Supplementary material 1 (PDF 35 kb)


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Copyright information

© Springer Fachmedien Wiesbaden 2015

Authors and Affiliations

  • Maurice Kügler
    • 1
    • 2
    Email author
  • Sven Dittes
    • 3
  • Stefan Smolnik
    • 3
  • Alexander Richter
    • 4
  1. 1.EBS Business SchoolWiesbadenGermany
  2. 2.Carroll School of ManagementBoston CollegeChestnut HillUSA
  3. 3.Faculty of Business Administration and EconomicsUniversity of HagenHagenGermany
  4. 4.Department of InformaticsUniversity of ZurichZurichSwitzerland

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