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Guided or factual computer support for kidney patients with different experience levels and medical health situations: preferences and usage

  • Wenxin WangEmail author
  • Céline L. van Lint
  • Willem-Paul Brinkman
  • Ton J. M. Rövekamp
  • Sandra van Dijk
  • Paul van der Boog
  • Mark A. Neerincx
Original Paper
  • 5 Downloads

Abstract

Personalization of eHealth systems is a promising technique for improving patients’ adherence. This paper explores the possibility of personalisation based on the patients’ medical health situation and on their health literacy. The study is set within the context of a self-management support system (SMSS) for renal transplant patients. A SMSS is designed with layering, nudging, emphaticizing, and focusing principles. It has two communication styles: (1) a guided style that provided more interpretation support and addressed emotional needs; and (2) a factual style that showed only measurement history, medical information, and recommendations. To evaluate the design, 49 renal transplant patients with three different experience levels participated in a lab study, in which they used the system in imaginary scenarios to deal with three medical health situations (alright, mild concern, and concern). A 96% understanding and 87% adherence rate was observed, with a significant interaction effect on adherence between patient group and health situation. Furthermore, compared to recently transplanted patients, not recently transplanted patients were relatively more positive towards the factual than the guided communication style in the “alright” condition. Furthermore, additional medical information was searched more often in health situations that causes mild concern and a majority of patients did not change the communication style to their preferred styles. By attuning the communication style to patient’s experience and medical health situation according to the applied principles and acquired insights, SMSSs are expected to be better used.

Keywords

Self-management support system User interface Renal transplant patient Adherence Health literacy Explainable artificial intelligence 

Notes

Funding

As part of the ADMIRE project, this work is funded by the Netherlands Organisation for Health Research and Development (ZonMw, project no 300040004).

Compliance with Ethical Standards

Conflict of interest

All Authors declare that they have no conflict of interest.

Ethical approval

All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and/or national research committee and with the 1964 Helsinki declaration and its later amendments or comparable ethical standards.

Informed consent

Informed consent was obtained from all individual participants included in the study.”

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Copyright information

© IUPESM and Springer-Verlag GmbH Germany, part of Springer Nature 2019

Authors and Affiliations

  1. 1.Department of Intelligent SystemsDelft University of TechnologyDelftthe Netherlands
  2. 2.TNOthe Haguethe Netherlands
  3. 3.Department of NephrologyLeiden University Medical CenterLeidenthe Netherlands
  4. 4.Department of Social and Behavioral Sciences, Health, Medical and Neuropsychology UnitLeiden UniversityLeidenthe Netherlands

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