Organisational influence on volunteer satisfaction and attitudes towards HRM practices: the case of hospital volunteers

  • Marisa R. Ferreira
  • Teresa Proença
  • João F. Proença
Original Article

Abstract

We examine volunteer satisfaction with HRM practices, namely recruitment, training and reward in NPOs and attitudes regarding the appropriateness of these practices. The participants in this study are 76 volunteers affiliated with four different NPOs, who work in hospitals and have direct contact with patients and their families. Analysing aggregate results we show that volunteers are more satisfied with training, and consider the training strategies to be very appropriate. After identifying differences between organisations we discover that in some organisations volunteers are satisfied with rewards but they have negative attitudes regarding the appropriateness of the recognition strategies. We also identify the volunteers who are the most and the least satisfied.

Keywords

Satisfaction Attitudes Volunteers Hospital Human Resources Management (HRM) 

References

  1. Akingbola K (2006) Strategy and HRM in nonprofit organizations: evidence from Canada. Int J Hum Resour Manag 17(10):1707–1725CrossRefGoogle Scholar
  2. Andersen K (2003) Student volunteers: why hospitals must invest in their futures. Int J Health Care Qual Assur 16(2):6–13CrossRefGoogle Scholar
  3. Anheier HK (2000) Managing non-profit organisations: towards a new approach. Civil Society Working Paper 1:1–13Google Scholar
  4. Becker B, Gerhart B (1996) The impact of human resource management on organizational performance: progress and practice. Acad Manag J 39(4):779–801CrossRefGoogle Scholar
  5. Blanchard JA (2006) Hospital volunteers: a qualitative study of motivation. Int J Volunt Adm 24(2):31–40Google Scholar
  6. Bollen KA (1989) Structural equations with latent variables. Wiley series in probability and mathematical statistics. Wiley, New YorkGoogle Scholar
  7. Brudney GL (1990) Fostering volunteer programs in the public sector. Jossey-Bass, San FranciscoGoogle Scholar
  8. Brudney JL (2005) Designing and managing volunteer programs. In: Herman RD et al (eds) The Jossey-Bass handbook of nonprofit leadership & management. Jossey-Bass, San Francisco, pp 310–345Google Scholar
  9. Brudney JL, Kellough JE (2000) Volunteers in state government: involvement, management, and benefits. Nonprofit Volunt Sect Q 29(1):111–130CrossRefGoogle Scholar
  10. Brudney JL, Nezhina TG (2005) What is old is new again: achieving effectiveness with volunteer programs in Kazakhstan. Voluntas 16(3):293–308CrossRefGoogle Scholar
  11. Byers ML, Kolstad DL, Volkema RJ, Karmel B (1976) An empirical investigation of satisfaction with volunteer work in a community health center. In: 36th Annual Meeting of the Academy Of Management, Kansas, 1976Google Scholar
  12. Carvalho V, Souza W (2007) Pobres no Ter, Ricos no Ser: Trabalho Voluntário e Motivação na Pastoral da Criança. Rev Adm Contemp 11(2):113–134CrossRefGoogle Scholar
  13. Catano VM, Pond M, Kelloway EK (2001) Exploring commitment and leadership in volunteer organizations. Leadersh Organ Dev J 22(6):256–263CrossRefGoogle Scholar
  14. Clary RRD, Stukas A, Snyder M, Copeland J, Haugen J, Miene P (1998) Understanding and assessing the motivations of volunteers: a functional approach. J Pers Soc Psychol 74(6):1516–1530CrossRefGoogle Scholar
  15. Cnaan RA, Cascio T (1998) Performance and commitment: issues in management of volunteers in human service organizations. J Soc Serv Res 24(3/4):1–37CrossRefGoogle Scholar
  16. Costa CA, Chalip L, Green BC, Simes C (2006) Reconsidering the role of training in event volunteers’ satisfaction. Sport Manag Rev 9(2):165–182CrossRefGoogle Scholar
  17. Cunningham I (1999) Human resource management in the voluntary sector: challenges and opportunities. Public Money Manag 19(2):19–25CrossRefGoogle Scholar
  18. Cuskelly G, Auld C (2000) Volunteer management program—recruiting volunteers. Australian Sports Commission, BrisbaneGoogle Scholar
  19. Cuskelly G, Boag A (2001) Organisational commitment as a predictor of committee member turnover among volunteer sport administrators: results of a time-lagged study. Sport Manag Rev 4(1):65–86CrossRefGoogle Scholar
  20. Cuskelly G, Taylor T, Hoye R, Darcy S (2006) Volunteer management practices and volunteer retention: a human resource management approach. Sport Manag Rev 9(2):141–163CrossRefGoogle Scholar
  21. Cuthill M, Warburton J (2005) A conceptual framework for volunteer management in local government. Urban Policy Res 23(1):109–122CrossRefGoogle Scholar
  22. de León MCD (2002) La Incidencia Diferencial de los Factores Psicosocialesen Distintos Tipos de Voluntariado. Universidad Complutense de Madrid, MadridGoogle Scholar
  23. Doherty AJ, Carron A (2003) Cohesion in volunteer sport executive committees. J Sport Manage 17(2):116–141Google Scholar
  24. Drucker PF (1990) As Organizações sem Fins Lucrativos. Difusão Cultural, LisboaGoogle Scholar
  25. Edwards D (2005) Understanding the organization of volunteers at visitor attractions. University of Western Sydney, SidneyGoogle Scholar
  26. Farrell JM, Johnston ME, Twynam GD (1998) Volunteer motivation, satisfaction, and management at an elite sporting competition. J Sport Manage 12(4):288–300Google Scholar
  27. Ferreira MR, Proença JF, Proença T (2009) Volunteers and management factors in nonprofit organisations: a brief literature review. In: Iberoamerican Academy of Management, Buenos Aires—Argentina, 2009Google Scholar
  28. Field A (2005) Discovering statistics using SPSS, 2nd edn. Sage, LondonGoogle Scholar
  29. Finkelstein MA (2008) Volunteer satisfaction and volunteer action: a functional approach. Soc Behav Pers 36(1):9–18CrossRefGoogle Scholar
  30. Grube JA, Piliavin JA (2000) Role identity, organizational experiences, and volunteer performance. Pers Soc Psychol Bull 26(9):1108–1119CrossRefGoogle Scholar
  31. Hager M, Brudney J (2004) Volunteer management practices and retention of volunteers. Volunteer management capacity study series. The Urban Institute, WashingtonGoogle Scholar
  32. Hair JF, Anderson RE, Tatham RL, Black WC (1998) Multivariate data analysis, 5th edn. Prentice-Hall, New JerseyGoogle Scholar
  33. Hartenian LS (2007) Nonprofit agency dependence on direct service and indirect support volunteers. Nonprofit Manag Leadersh 17(3):319–334CrossRefGoogle Scholar
  34. Holmberg E, Söderlung K (2005) Work for free. Jönköping University, JönköpingGoogle Scholar
  35. Hotchkiss RB, Fottler MD, Unruh L (2009) Valuing volunteers: the impact of volunteerism on hospital performance. Health Care Manage Rev 34(2):119–128Google Scholar
  36. Hsieh J, Curtis KP, Smith AW (2007) Implications of stakeholder concept and marketing orientation in the US Nonprofit. In: International Congress on Public and Non Profit Marketing, Braga, 2007Google Scholar
  37. INE (2001) Número de Hospitais por localização geográfica; Anual—INE, inquéritos aos HospitaisGoogle Scholar
  38. INE (2008) População residente com 15 e mais anos de idade (Série 1998) por Sexo, Grupo etário e Nível de educação; Anual—INE, Inquérito ao EmpregoGoogle Scholar
  39. Jäger U, Schmidt K, Beyes T (2007) Leading without formal power. In: 6th Workshop on the Challenges of Managing the Third Sector, Venice, 2007Google Scholar
  40. Jago L, Deery M (2002) The role of human resource practices in achieving quality enhancement and cost reduction: an investigation of volunteer use in tourism organisations. Int J Contemp Hosp Manag 14(5):229–236CrossRefGoogle Scholar
  41. Kemp S (2002) The hidden workforce: volunteers’ learning in the Olympics. J Eur Ind Train 26(2–4):109–116CrossRefGoogle Scholar
  42. Kulik L (2007) Predicting responses to volunteering among adolescents in Israel: the contribution of personal and situational variables. Voluntas—International Journal of Voluntary and Nonprofit Organizations 18(1):35–54CrossRefGoogle Scholar
  43. Leandro ME, Cardoso DF (2005) Sociologia do Voluntariado. Instituto Ciências Sociais—Universidade do Minho, BragaGoogle Scholar
  44. Manninen RP (1991) The benefits and bases of a hospital volunteer program. Hosp Top 69(4):1–8Google Scholar
  45. Maroco J (2003) Análise Estatística, 2nd edn. EdiçõesSílabo, LisboaGoogle Scholar
  46. McCurley S (2005) Keeping the Community Involved. In: Herman RD et al (eds) The Jossey-Bass handbook of nonprofit leadership & management. Jossey-Bass, San Francisco, pp 587–623Google Scholar
  47. Murphy M (ed) (2008) Trends in volunteering. World Scout Bureau, European Regional OfficeGoogle Scholar
  48. Nogueira-Martins MCF, Bersusa AAS, Siqueira SR (2010) Humanização e voluntariado: estudo qualitativo em hospitais públicos. Rev Saude Publica 44(5):942–949CrossRefGoogle Scholar
  49. Nunes F, Reto L, Carneiro M (2001) O Terceiro Sector em Portugal: Delimitação. Caracterização e Potencialidades, LisboaGoogle Scholar
  50. Paúl C, Martin I, Roseira L (1999) Comunidade e Saúde. Edições Afrontamento, PortoGoogle Scholar
  51. Pereira A (2004) SPSS Guia Prático de Utilização, 5th edn. EdiçõesSílabo, LisboaGoogle Scholar
  52. Philips S, Little BR, Goodine L (2002) Recruiting, retaining and rewarding volunteers: what volunteers have to say. Canadian Centre for Philanthropy, TorontoGoogle Scholar
  53. Ralston R, Rhoden S (2005) The motivation and expectation of volunteers on cycle trails: the case of the National Cycle Network, UK. Tourism Hospit Plann Dev 2(2):101–114CrossRefGoogle Scholar
  54. Selli L, Garrafa V, Junges JR (2008) Beneficiários do trabalho voluntário: uma leitura a partir da bioética. Rev SaúdePública 42(6):1085–1089Google Scholar
  55. Sherer M (2004) National service in Israel: motivations, volunteer characteristics, and levels of content. Nonprofit Volunt Sect Q 33(1):94–108CrossRefGoogle Scholar
  56. Silverberg KE, Marshall EK, Ellis GD (2001) Measuring job satisfaction of volunteers in public parks and recreation. J Park Recreat Adm 19(1):79–92Google Scholar
  57. Smith PC, Brannick MT (1985) The Job in General (JIG) scale. Department of Psychology. Bowling Green State University, OhioGoogle Scholar
  58. Spector P (1997) Job satisfaction. Sage, Thousand OaksGoogle Scholar
  59. Vecina MLJ, Chacón FF, Sueiro MA (2009) Satisfacciónen el voluntariado: estructura interna y relaciónconlapermanenciaenlasorganizaciones. Psicothema 21(1):112–117Google Scholar
  60. Vecina MLJ, Chacón FF, Sueiro MJA (2010) Differences and similarities among volunteers who drop out during the first year and volunteers who continue after eight years. Span J Psychol 13(1):343–352Google Scholar
  61. Watson MR, Abzug R (2005) Finding the ones you want, keeping the ones you find. In: Herman RD et al (eds) The Jossey-Bass handbook of nonprofit leadership & management. Jossey-Bass, San Francisco, pp 623–660Google Scholar
  62. Willis E (1991) Managing volunteers. In: Batsleer J, Cornforth C, Paton R (eds) Issues in voluntary and non-profit management. Addison-Wesley, Wokingham, pp 82–95Google Scholar
  63. Wilson A, Pimm G (1996) The Tiranny of the volunteer: the care and feeding of voluntary workforce. Manag Decis 34(4):24–40CrossRefGoogle Scholar
  64. Wood VR, Lawrence BC, Hunt SD (1986) Social responsibility and personal success: are they compatible? J Bus Res 14(2):193–212CrossRefGoogle Scholar
  65. Woods TB (2006) The rhetoric of volunteerism: strategies to recruit and retain volunteers in nonprofit organizations. Georgia State University, GeorgiaGoogle Scholar

Copyright information

© Springer-Verlag 2011

Authors and Affiliations

  • Marisa R. Ferreira
    • 1
    • 2
  • Teresa Proença
    • 1
  • João F. Proença
    • 1
  1. 1.University of Porto, Faculty of EconomicsPortoPortugal
  2. 2.ESTGF—IPP; CIICESIFelgueirasPortugal

Personalised recommendations