Organisational influence on volunteer satisfaction and attitudes towards HRM practices: the case of hospital volunteers

  • Marisa R. Ferreira
  • Teresa Proença
  • João F. Proença
Original Article


We examine volunteer satisfaction with HRM practices, namely recruitment, training and reward in NPOs and attitudes regarding the appropriateness of these practices. The participants in this study are 76 volunteers affiliated with four different NPOs, who work in hospitals and have direct contact with patients and their families. Analysing aggregate results we show that volunteers are more satisfied with training, and consider the training strategies to be very appropriate. After identifying differences between organisations we discover that in some organisations volunteers are satisfied with rewards but they have negative attitudes regarding the appropriateness of the recognition strategies. We also identify the volunteers who are the most and the least satisfied.


Satisfaction Attitudes Volunteers Hospital Human Resources Management (HRM) 


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Copyright information

© Springer-Verlag 2011

Authors and Affiliations

  • Marisa R. Ferreira
    • 1
    • 2
  • Teresa Proença
    • 1
  • João F. Proença
    • 1
  1. 1.University of Porto, Faculty of EconomicsPortoPortugal
  2. 2.ESTGF—IPP; CIICESIFelgueirasPortugal

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