Journal on Multimodal User Interfaces

, Volume 6, Issue 1–2, pp 13–25

Generating context-sensitive ECA responses to user barge-in interruptions

  • Nigel Crook
  • Debora Field
  • Cameron Smith
  • Sue Harding
  • Stephen Pulman
  • Marc Cavazza
  • Daniel Charlton
  • Roger Moore
  • Johan Boye
Original Paper

Abstract

We present an Embodied Conversational Agent (ECA) that incorporates a context-sensitive mechanism for handling user barge-in. The affective ECA engages the user in social conversation, and is fully implemented. We will use actual examples of system behaviour to illustrate. The ECA is designed to recognise and be empathetic to the emotional state of the user. It is able to detect, react quickly to, and then follow up with considered responses to different kinds of user interruptions. The design of the rules which enable the ECA to respond intelligently to different types of interruptions was informed by manually analysed real data from human–human dialogue. The rules represent recoveries from interruptions as two-part structures: an address followed by a resumption. The system is robust enough to manage long, multi-utterance turns by both user and system, which creates good opportunities for the user to interrupt while the ECA is speaking.

Keywords

ECA Spoken dialogue system User barge-in Interruption Recovery 

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Copyright information

© OpenInterface Association 2012

Authors and Affiliations

  • Nigel Crook
    • 1
  • Debora Field
    • 2
  • Cameron Smith
    • 3
  • Sue Harding
    • 2
  • Stephen Pulman
    • 1
  • Marc Cavazza
    • 3
  • Daniel Charlton
    • 3
  • Roger Moore
    • 2
  • Johan Boye
    • 4
  1. 1.Department of Computing and Communication TechnologiesOxford Brookes UniversityOxfordUK
  2. 2.Department of Computer ScienceUniversity of SheffieldSheffieldUK
  3. 3.School of ComputingTeesside UniversityMiddlesbroughUK
  4. 4.School of Computer ScienceKTH Royal Institute of TechnologyStockholmSweden

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