The effects of perceived supervisor incivility on child-care workers’ job performance: The mediating role of emotional exhaustion and intrinsic motivation

  • Youjin Han
  • Yeonshin KimEmail author
  • Won-Moo Hur


In this study, the authors examined how perceived supervisor incivility negatively affected the performance of child-care workers, focusing on emotional exhaustion and intrinsic motivation as underlying mediators. Data were collected from 321 child-care workers at 43 daycare centers in South Korea. A two-stage mediation model using multilevel structural equation modeling (MSEM) indicated that emotional exhaustion and intrinsic motivation fully and sequentially mediated the relationship. Perceived supervisor incivility emotionally exhausted child-care workers, decreased their intrinsic motivation, and reduced their overall performance. The findings highlight the need to manage workplace incivility in the child care sector. Finally, implications for organizational practice and interventions were discussed.


Emotional exhaustion Intrinsic motivation Job performance Serial mediation Perceived supervisor incivility 



This study was supported by the 2017 Research Fund of Myongji University.

Compliance with Ethical Standards

Conflict of Interest

The authors declare that they have no conflict of interest.

Ethical Approval

All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and/or national research committee and with the 1964 Declaration of Helsinki and its later amendments or comparable ethical standards.

Informed Consent

Informed consent was obtained from all individual participants included in the study.


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Authors and Affiliations

  1. 1.Department of Child Development and EducationMyongji UniversitySeoulRepublic of Korea
  2. 2.Department of Business AdministrationMyongji UnivrsitySeoulRepublic of Korea
  3. 3.College of Business AdministrationInha UniversityIncheonRepublic of Korea

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