Operations Management Research

, Volume 6, Issue 1–2, pp 19–31 | Cite as

Supply chain quality management practices and performance: An empirical study

  • Jing Zeng
  • Chi Anh Phan
  • Yoshiki Matsui


This study proposed a conceptual framework to study the relationships among three dimensions of supply chain quality management (SCQM) – in-house quality management practices (internal QM), interaction for quality with suppliers on the upstream side of supply chain (upstream QM), and interaction for quality with customers on the downstream side of supply chain (downstream QM) – and their impact on two types of quality performance (conformance quality, and customer satisfaction). Survey data were collected from 238 plants in three industries across eight countries and structural equation modeling was used to test this framework. The results indicate a dominant role of the internal QM in SCQM which has a positive impact on the other SCQM dimensions and two types of quality performance. Downstream QM is found to mediate the relationship between internal QM and customer satisfaction, while there is a lack of direct impact of upstream QM on either type of quality performance.


Supply chain Quality management Quality performance Empirical study 



The authors appreciate the financial support for this research from the Japan Society for the Promotion of Science by Grant-in-Aid for Scientific Research, No. 22330112.


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Copyright information

© Springer Science+Business Media New York 2013

Authors and Affiliations

  1. 1.International Graduate School of Social SciencesYokohama National UniversityYokohamaJapan
  2. 2.Department: Faculty of Business AdministrationUniversity of Economics and Business - Vietnam National University, HanoiHanoiVietnam
  3. 3.Faculty of Business AdministrationYokohama National UniversityYokohamaJapan

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