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Job Competencies of Border Security Officers in Singapore

  • Y. S. D. Chia
  • W. C. Heng
  • L. Y. Goh
  • C. H. J. AngEmail author
Article

Abstract

Border security officers are a country’s first line of defense against undesirable people, cargo, and conveyances. Operational lapses could therefore greatly undermine the safety and security of the country. As such, informed understanding of border security officers’ competencies is crucial to ensure that the right individuals are selected for the job. An exploratory job analysis study was conducted with Singapore’s border security officers to identify the knowledge, skills, abilities, and other characteristics (KSAOs) essential for effective job performance. Data collection for this study includes collection of qualitative data on border security officers’ job functions, tasks, and KSAOs required. The information was subsequently compiled into a Job Analysis Survey (JAS), where officers were asked to rate the KSAOs in terms of their importance and frequency of use in border security work. Results indicated that the major job functions performed by non-supervisory officers include primary immigration clearance of travelers and goods, while those performed by supervisory officers include secondary clearance and people management. Analysis of the list of KSAOs derived from the Job Analysis results revealed that there was generally a large overlap of KSAOs essential for both non-supervisory and supervisory officers to perform their job well. Some differences were observed as well due to the slightly different nature of work undertaken by the two groups of officers. The results of the present study along with its implications were further explored in the paper.

Keywords

Job analysis Singapore border security Immigration KSAOs Selection Exploratory study 

Notes

Funding

No funding was required for the conduct of this research.

Compliance with Ethical Standards

Ethical Statement

In line with the Ethical Standards required of the journal, and in compliance with the Committee on Publication Ethics (COPE) guidelines, the following have been put in place in the conduct of this research.

Conflict of Interest

The authors declare that they have no conflict of interest.

Ethical Approval

All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and/or national research committee and with the 1964 Helsinki declaration and its later amendments or comparable ethical standards.

Informed Consent

Informed consent was obtained from all individual participants included in the study.

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Copyright information

© Society for Police and Criminal Psychology 2019

Authors and Affiliations

  1. 1.Personnel and Organisational Psychology BranchICA Psychological ServicesSingaporeSingapore

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