An Exploration of the Relationship Between Emotional Intelligence and Job Performance in Police Organizations

  • Omar Ebrahim Al AliEmail author
  • Iain Garner
  • Wissam Magadley


The aim of the current study is to explore the relationship between emotional intelligence and job performance in a sample of 310 police officers. The results show significant correlations between EI levels and police job performance. After controlling for general mental abilities and personality traits, EI has been found to explain additional incremental variance in predicting police job performance. Applied implications of the findings for police organizations are discussed.


Emotional intelligence Police Job performance UAE 


  1. Ainsworth PB (2002) Psychology and policing. Willan Publishing, UKGoogle Scholar
  2. Alansari BM (2002) Sourcebook of objective personality scales: standardization for kuwaiti society. The New Book Home Co., KuwaitGoogle Scholar
  3. Aremu AO, Tejumola TA (2008) Assessment of emotional intelligence among Nigerian Police. Journal of Social Science 16(3):221–226Google Scholar
  4. Armstrong AR (2007) Why EI Matters: the effects of emotional intelligence on psychological resilience, communication and adjustment in romantic relationships, and workplace functioning. Unpublished PhD Thesis. Swinburne University of Technology, AustraliaGoogle Scholar
  5. Bartol CR, Bartol AM (2004) Introduction to forensic psychology. Sage Publication, CaliforniaGoogle Scholar
  6. Burnette ME (2008) Emotional intelligence and the police: do patrol sergeant influence the emotional intelligence of their subordinates officers? VDM Verlag Dr. Muller Aktiengesellschaft & Co., GermanyGoogle Scholar
  7. Carmeli A, Josman ZE (2006) The relationship among emotional intelligence, task performance, and organizational citizenship behaviors. Human Performance 19(4):403–419CrossRefGoogle Scholar
  8. Caruso DR, Bienn B, Kornacki SA (2006) Emotional intelligence in the workplace. In: Ciarrochi J, Forgas JP, Mayer JD (eds) Emotional intelligence in everyday life, 2nd edn. Psychology Press, Hove, pp 187–205Google Scholar
  9. Cherniss C (2000) Social and emotional competence in the workplace. In: Bar-On R, Parker J (eds) The handbook of emotional intelligence. Jossey-Bass, San Francisco, pp 433–458Google Scholar
  10. Christiansen ND, Janovics JE, Siers BP (2010) Emotional intelligence in selection contexts: measurement method, criterion related validity, and vulnerability to response distortion. International Journal of Selection and Assessment 18(1):87–101CrossRefGoogle Scholar
  11. Daus CS, Ashkanasy NM (2005) The case for the ability based model of emotional intelligence in organizational behavior. Journal of Organizational Behavior 26(4):453–466CrossRefGoogle Scholar
  12. Daus, CS, Rubin, RS, Smith, RK, Cage, T (2004). Police performance: Do emotional skills matter? Paper submitted to the 19th Annual Meeting of the Society for Industrial and Organizational Psychologists, as part of the symposium, “Book ‘em Danno!: New developments in law enforcement performance prediction”Google Scholar
  13. Dulewicz V, Higgs M, Slaski M (2003) Measuring emotional intelligence: content, construct, and criterion-related validity. Journal of Managerial Psychology 18(5):405–420CrossRefGoogle Scholar
  14. Gaines LK, Falkenbe S (1998) An evaluation of the written selection test: effectiveness and alternatives. Journal of Criminal Justice 26(3):175–183CrossRefGoogle Scholar
  15. Gardner L (2005). Emotional intelligence and occupational stress. Unpublished PhD Thesis. Swinburne University, AustraliaGoogle Scholar
  16. Goleman D (1995) Emotional intelligence: why it can matter more than IQ. Bloomsbury, LondonGoogle Scholar
  17. Higgs M, Aitken P (2003) An exploration of the relationship between emotional intelligence and leadership potential. Journal of Managerial Psychology 18(8):814–823CrossRefGoogle Scholar
  18. Hofstede, G. (1991). Cultures and Organizations: Software of the Mind. London: McGraw-HillGoogle Scholar
  19. Howitt D (2002) Forensic and criminal psychology. Pearson Education Ltd., UKGoogle Scholar
  20. Jordan PJ, Troth AC (2004) Managing emotions during team problem solving: emotional intelligence and conflict resolution. Human Performance 17(2):195–218CrossRefGoogle Scholar
  21. Joseph DL, Newman DA (2010) Emotional intelligence: an integrative meta-analysis and cascading model. Journal of Applied Psychology 95(1):54–78PubMedCrossRefGoogle Scholar
  22. Kaczmarek A, Packer J (1996) Defining the role of the general duties constable: a job analysis. National Police Research Unit, Payneham, AustraliaGoogle Scholar
  23. Kulkarni PM, Janakiram B, Kumar D (2009) Emotional intelligence and employee performance as an indicator for promotion, a study of automobile industry in the city of Belgaum, Karnataka, India. International Journal of Business and Management 4(4):161–170Google Scholar
  24. Landy F (2005) Some historical and scientific issues related to research on emotional intelligence. Journal of Organizational Behavior 26:411–424CrossRefGoogle Scholar
  25. Law KS, Wong C, Song LJ (2004) The construct and criterion validity of ei and its potential utility for management studies. Journal of Applied Psychology 89(3):483–496PubMedCrossRefGoogle Scholar
  26. Lev R (2005) Emotional intelligence: between theory and practice implementation in the Israeli Police Force. Unpublished PhD Thesis. Anglia Ruskin University, UKGoogle Scholar
  27. Lord VB, Schoeps N (2000) Identifying psychological attributes of community-oriented, problem-solving police officers. Police Quarterly 3:172–190CrossRefGoogle Scholar
  28. Mayer JD, Salovey P (1997) What is emotional intelligence? In: Salovey P, Sluyter DJ (eds) Emotional development and emotional intelligence: educational implications. Basic Books, New York, pp 3–34Google Scholar
  29. Mayer JD, Salovey P, Caruso DR (2000) Emotional intelligence as zeitgeist, as personality, and as a mental ability. In: Bar-On R, Parker JDA (eds) The handbook of emotional intelligence. Jossey-Bass, San Francisco, pp 92–117Google Scholar
  30. Mayer JD, Salovey P, Caruso DR (2004) Emotional intelligence: theory, findings, and implications. Psychological Inquiry 15(3):197–215CrossRefGoogle Scholar
  31. Moosa FF (2005) Manual of emotional intelligence scale. The Anglo-Egyptian Bookshop Press, EgyptGoogle Scholar
  32. Nikolaou I, Tsaousis I (2002) Emotional intelligence in the workplace: exploring its effects on occupational stress and organizational commitment. The International Journal of Organizational Analysis 10:327–342CrossRefGoogle Scholar
  33. Rabee MS, Yousef GS, Abdulah MS (2004) Forensic psychology, 2nd edn. Dar Gareab Press, EgyptGoogle Scholar
  34. Rees CJ, Althakhri R (2008) Organizational change strategies in the Arab Region: a review of critical factors. Journal of Business, Economics and Management 9(2):123–132CrossRefGoogle Scholar
  35. Rode JC, Mooney CH, Arthaud-Day ML, Near JP, Baldwin TT, Rubin RS, Bommer WH (2007) EI and individual performance: evidence of direct and moderated effects. Journal of Organizational Behavior 28:399–421CrossRefGoogle Scholar
  36. Rossen E, Kranzler JH (2009) Incremental validity of the Mayer–Salovey Caruso Emotional Intelligence Test Version 2.0 (MSCEIT) after controlling for personality and intelligence. Journal of Research in Personality 43:60–65CrossRefGoogle Scholar
  37. Salovey P, Mayer JD (1990) Emotional intelligence. Imagination, Cognition and Personality 9(3):185–211Google Scholar
  38. Sanders BA (2003) Maybe there's no such thing as a "good cop": organizational challenges in selecting quality officers. Policing: An International Journal of Police strategies & Management 26(2):313–328CrossRefGoogle Scholar
  39. Saville G (2006) Emotional intelligence in policing. The Police Chief 73(11):38–41Google Scholar
  40. Schutte NS, Malouff JM, Hall LE, Haggerty DJ, Cooper JT, Golden C, Dornheim L (1998) Development and validation of a measure of emotional intelligence. Personality and Individual Differences 25(2):167–177CrossRefGoogle Scholar
  41. Sharma S, Deller J, Biswal R, Mandal MK (2009) Emotional intelligence: factorial structure and construct validity across cultures. International Journal of Cross Cultural Management 9(2):217–236CrossRefGoogle Scholar
  42. Sy T, Cote S (2003) Emotional intelligence: a key ability to succeed in the matrix organization. Journal of Management Development 23(5):437–455CrossRefGoogle Scholar
  43. Sy T, Tram S, O’Hara LA (2006) Relation of employee and manager emotional intelligence to job satisfaction and performance. Journal of Vocational Behavior 68:461–473CrossRefGoogle Scholar
  44. Terpstra J (2009) Community policing in practice: ambitions and realization. Policing 4(1):64–72CrossRefGoogle Scholar
  45. Tureary AS (1999) Manual of cognitive ability test. Dar Elketab Aljamey Press, UAEGoogle Scholar
  46. Van Rooy DL, Viswesvaran C (2004) Emotional intelligence: a meta-analytic investigation of predictive validity and nomological net. Journal of Vocational Behavior 65:71–95CrossRefGoogle Scholar
  47. Whitman DS (2009) Emotional Intelligence and Leadership in Organization: A Meta-analytic Test of Process Mechanisms. Unpublished PhD Thesis. Florida International University, USAGoogle Scholar
  48. Zeidner M, Matthews G, Roberts RD (2004) Emotional intelligence in the workplace: a critical review. Applied Psychology: An International Review 53(3):371–399CrossRefGoogle Scholar

Copyright information

© Springer Science + Business Media, LLC 2011

Authors and Affiliations

  • Omar Ebrahim Al Ali
    • 1
    Email author
  • Iain Garner
    • 2
  • Wissam Magadley
    • 2
  1. 1.Abu Dhabi PoliceAbu DhabiUnited Arab Emirates
  2. 2.Department of PsychologySheffield Hallam UniversitySheffieldUK

Personalised recommendations