Chinese Geographical Science

, Volume 29, Issue 5, pp 834–847 | Cite as

Effects of Community Community Communication Technology (ICT) Usage on Community Satisfaction: Case Study in Nanjing, China

  • Feng Zhen
  • Xiao QinEmail author
  • Yupei Jiang
  • Hui Chen


Future or smart community, which mainly refers to the development of community information and communication technology (ICT) platforms or devices, has received considerable attention from urban governments and scholars. However, only a few studies have been conducted to test the actual effects of using these community ICT platforms or devices on the community satisfaction of residents. Therefore, the present study conducts a survey in 40 communities in Nanjing, China and uses a mixed linear regression model to determine the relationship between community ICT usage and community satisfaction. Results indicate that residents with high-level community ICT usage are more satisfied with their community than those with low-level community ICT usage. Moreover, evident differences are observed regarding the influence of new commodity, old commodity and affordable housing communities in Nanjing. These findings are meaningful for the construction and development of future communities.


community communication technology (ICT) usage community satisfaction types of communities future community Nanjing 


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We would like to thank Patricia L Mokhtarian (Professor, Georgia Institute of Technology) and Xinyu Cao (Professor, University of Minnesota) for their comments and suggestions, which helped improve the quality of the paper.


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Copyright information

© Science Press, Northeast Institute of Geography and Agroecology, CAS and Springer-Verlag GmbH Germany, part of Springer Nature 2019

Authors and Affiliations

  1. 1.School of Architecture and Urban PlanningNanjing UniversityNanjingChina
  2. 2.Provincial Engineering Laboratory of Smart City Design Simulation and Visualization of Jiangsu ProvinceNanjingChina

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