Service Oriented Computing and Applications

, Volume 6, Issue 3, pp 167–188 | Cite as

Designing, formalizing, and evaluating a flexible architecture for integrated service delivery: combining event-driven and service-oriented architectures

  • Sietse OverbeekEmail author
  • Marijn Janssen
  • Patrick van Bommel
Open Access
Original Research Paper


An influx of service providers collaborate in networks to meet their clients’ demands. Integrated service delivery (ISD) is a way to let networked service providers offer services to their clients by bundling selected services offered by each provider so that clients do not have to deal with each single provider anymore. Designing such a network is a complicated endeavor as independent organizations need to collaborate and should understand how their activities are dependent on each other. Communication of events is necessary to deal with unpredictable and complex processes in such a network. In contrast with conventional event-driven architecture and service-oriented architecture (SOA) approaches, the hybrid model of event-driven interactions and SOA offers the required flexibility to realize ISD. This flexibility is realized by integrating not only services but also the processes of the different service providers to supply such services. A design science approach has been applied resulting in a detailed and formalized design of an event-driven service-oriented architecture (EDSOA). The EDSOA has been illustrated to show how ISD is realized with support of the architecture in a scenario concerning an application for a temporary residence permit by an immigrant. An evaluative workshop has been conducted which reflected that the following criteria are most important for successful organizational adoption of the EDSOA: expected usefulness, fit with organizational standards, use of trusted technology, and ease of maintenance.


Design science EDSOA Integrated service delivery Public/private service network Web services 


Open Access

This article is distributed under the terms of the Creative Commons Attribution Noncommercial License which permits any noncommercial use, distribution, and reproduction in any medium, provided the original author(s) and source are credited.


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Copyright information

© The Author(s) 2012

Open AccessThis is an open access article distributed under the terms of the Creative Commons Attribution Noncommercial License (, which permits any noncommercial use, distribution, and reproduction in any medium, provided the original author(s) and source are credited.

Authors and Affiliations

  • Sietse Overbeek
    • 1
    Email author
  • Marijn Janssen
    • 1
  • Patrick van Bommel
    • 2
  1. 1.Faculty of Technology, Policy and ManagementDelft University of TechnologyDelftThe Netherlands
  2. 2.Institute for Computing and Information SciencesRadboud University NijmegenNijmegenThe Netherlands

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