Failures Due to Product Changes: The Importance of Performance Testing when Making Product Modifications
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A manufacturer of a composite panel used for an outdoor application had to replace the panel’s exterior skin because their supplier discontinued the current skin product. They evaluated the modified product using their at-line quality control tests which were not capable of approximating the long-term performance of the panels. Within 6 months customers began reporting failures of the modified panels. Accelerated exposure testing during the skin evaluation process would have identified this failure mode prior to commercialization.
KeywordsProduct performance testing Risk assessment Product development process
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