Service Business

, Volume 11, Issue 3, pp 631–663 | Cite as

Triggering the internationalization of Malaysian quantity surveying firms

  • Chen Wang
  • Lincoln C. WoodEmail author
  • Hamzah Abdul-Rahman
  • Han Biao Ng
Empirical article


Although there is an increasing trend of services being traded across borders, quantity surveying (QS) firms in the construction sector remain under-researched. The triggers for the increasing globalization of QS firms are not clear, nor how these triggers are perceived by managers at different levels. A questionnaire was administered in over 84 QS consultancy firms, and the results were analyzed using the repertory grid technique, allowing a comparison between the general respondents and a focus group of senior managers. The findings show that senior managers with significant experience realize the importance of a strong internal capability of the QS firm and the capability to develop innovative offerings, coupled with an awareness of the target market and the ability to secure revenue through key contracts. Firm- and location-specific factors were more important than other competitive advantages or foreign markets’ characteristics when deciding to globalize.


Internationalization of services Quantity surveying firms Repertory grid Malaysia 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2016

Authors and Affiliations

  • Chen Wang
    • 1
  • Lincoln C. Wood
    • 2
    • 3
    Email author
  • Hamzah Abdul-Rahman
    • 4
  • Han Biao Ng
    • 5
  1. 1.Faculty of Civil EngineeringHuaqiao UniversityXiamenChina
  2. 2.Graduate School of ManagementThe University of AucklandAucklandNew Zealand
  3. 3.School of Information SystemsCurtin UniversityBentleyAustralia
  4. 4.Vice Chancellor’s OfficeInternational University of Malaya-WalesKuala LumpurMalaysia
  5. 5.Faculty of Built Environment, Centre for Construction Innovation and Project Management (CIPM)University of MalayaKuala LumpurMalaysia

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