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Service Business

, Volume 7, Issue 3, pp 347–362 | Cite as

A comparative study of quality awards: evolving criteria and research

  • DonHee Lee
  • Dong Hyun LeeEmail author
Review article

Abstract

The purpose of this study is to compare several prominent quality awards based on their common criteria. Six best-known quality awards were used and analyzed to identify common quality award criteria. Trends of research on Malcolm Baldrige National Quality Award (MBNQA) and European Foundation for Quality Management (EFQM) Excellence Award were examined along with award recipients. The results of the study showed that the portion of manufacturing MBNQA winners has decreased steadily during recent years, while the portion of manufacturing firms in EFQM award winners remained steady for the time period studied. Also, health care and education related studies have increased steadily for both quality awards and now become most commonly studied quality award areas. Quality awards criteria appear to change continuously, reflecting the new demands of the changing market environment.

Keywords

Quality award MBNQA EFQM 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  1. 1.BK 21, Sogang Business SchoolSogang UniversitySeoulSouth Korea
  2. 2.Department of Management, 209 College of Business AdministrationUniversity of Nebraska-LincolnLincolnUSA

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