Service Business

, Volume 7, Issue 1, pp 61–82 | Cite as

Servitization and networking: large-scale survey findings on product-related services

  • A. BikfalviEmail author
  • G. Lay
  • S. Maloca
  • B. R. Waser
Empirical Article


This research paper aims at analyzing the impact of servitization on networking in manufacturing industries. Based on a cluster analysis, four types of manufacturers have been identified representing different stages of servitization. By multifactorial regressions, the impact of servitization on service networking has been investigated. Servitization is positively linked with increasing service networking activities of manufacturing companies. This finding implies that problems in realizing service networking do not prevent servitizing manufacturers from establishing inter-firm collaboration for service operations management issues. However, the results indicate that the mere existence of service networks can not guarantee success in servitizing.


Servitizing Networking Large-scale survey findings Cluster analysis Multifactorial regression 


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Copyright information

© Springer-Verlag 2012

Authors and Affiliations

  1. 1.Department of Business Administration and Product DesignUniversity of GironaGironaSpain
  2. 2.Fraunhofer Institute for Systems and Innovation ResearchKarlsruheGermany
  3. 3.BusinessLucerne University of Applied Sciences and ArtsLucerneSwitzerland

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