Journal of General Internal Medicine

, Volume 34, Issue 7, pp 1072–1073 | Cite as

Achieving Results-Oriented Goals Through Patient Partnership

  • Ingrid Albanese
  • Healthcare Partner
  • Julie M. RishEmail author
Patient Commentary

As a patient and an active family advisory council (PFAC) member, my role is to work alongside my healthcare system, Cleveland Clinic (CCF), to improve healthcare. In my experience serving on councils over the past five years, it has been heartening to know the voice of the patient is being heard and/or increasingly positively impacting the way we approach all aspects of healthcare.

Because I feel so passionately about this purpose, I participated in the re-imagining of Cleveland Clinic’s model for meaningfully partnering with patients and family members or support persons (Our Voice: Healthcare Partners (OVHCP)). It was my mission—our mission—this model would effect a culture change in which patients were seen as partners, working alongside employed caregivers in improving healthcare.

Reading through the article, “Patient, family, and community advisory councils in health care and research: a systematic review,”1we are provided with a wealth of learning, opportunity, and...


Compliance with Ethical Standards

Conflict of Interest

No conflicts of interest to report.


  1. 1.
    Oldfield, B.J., Harrison, M.A., Genao, I. et al. J GEN INTERN MED (2018).

Copyright information

© Society of General Internal Medicine 2019

Authors and Affiliations

  • Ingrid Albanese
    • 1
  • Healthcare Partner
    • 1
  • Julie M. Rish
    • 1
    • 2
    Email author
  1. 1.Office of Patient Experience Cleveland ClinicClevelandUSA
  2. 2.Cleveland Clinic Lerner College of MedicineCase Western Reserve UniversityClevelandUSA

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