The “Waze” of Inequity Reduction Frameworks for Organizations: a Scoping Review
ABSTRACT
Background
Different conceptual frameworks guide how an organization can change its policies and practices to make care and outcomes more equitable for patients, and how the organization itself can become more equitable. Nonetheless, healthcare organizations often struggle with implementing these frameworks.
Objective
To assess what guidance frameworks for health equity provide for organizations implementing interventions to make care and outcomes more equitable.
Study Design
Fourteen inequity frameworks from scoping literature review 2000–2017 that provided models for improving disparities in quality of care or outcomes were assessed. We analyzed how frameworks addressed key implementation factors: (1) outer and inner organizational contexts; (2) process of translating and implementing equity interventions throughout organizations; (3) organizational and patient outcomes; and (4) sustainability of change over time.
Participants
We conducted member check interviews with framework authors to verify our assessments.
Key Results
Frameworks stressed assessing the organization’s outer context, such as population served, for tailoring change strategies. Inner context, such as existing organizational culture or readiness for change, was often not addressed. Most frameworks did not provide guidance on translation of equity across multiple organizational departments and levels. Recommended evaluation metrics focused mainly on patient outcomes, leaving organizational measures unassessed. Sustainability was not addressed by most frameworks.
Conclusions
Existing equity intervention frameworks often lack specific guidance for implementing organizational change. Future frameworks should assess inner organizational context to guide translation of programs across different organizational departments and levels and provide specific guidelines on institutionalization and sustainability of interventions.
KEY WORDS
inequities disparities organizational change frameworks implementationNotes
Funding Information
Dr. Spitzer-Shohat was supported by a Rivo-Essrig Fellowship from the Department of Population Health, Azrieli Faculty of Medicine, Bar-Ilan University. Dr. Chin was partially supported by the Chicago Center for Diabetes Translation Research (grant number NIDDK P30 DK092949), the Robert Wood Johnson Foundation Finding Answers: Solving Disparities Through Payment and Delivery System Reform Program Office, and the Merck Foundation Bridging the Gap: Reducing Disparities in Diabetes Care National Program Office.
Compliance with Ethical Standards
Conflict of Interest
The authors declare that they have no conflict of interest.
References
- 1.Clarke AR, Goddu AP, Nocon RS, et al. Thirty years of disparities intervention research: what are we doing to close racial and ethnic gaps in health care? Med Care. 2013;51(11):1020-1026. https://doi.org/10.1097/MLR.0b013e3182a97ba3 [doi]
- 2.Chin MH. Quality improvement implementation and disparities: the case of the health disparities collaboratives. Med Care. 2010;48(8):668-675. https://doi.org/10.1097/MLR.0b013e3181e3585c [doi]
- 3.Balicer RD, Hoshen M, Cohen-Stavi C, et al. Sustained Reduction in Health Disparities Achieved through Targeted Quality Improvement: One-Year Follow-up on a Three-Year Intervention. Health Serv Res. 2015. https://doi.org/10.1111/1475-6773.12300 [doi]
- 4.Jha AK, Zaslavsky AM. Quality reporting that addresses disparities in health care. JAMA. 2014;312(3):225-226. https://doi.org/10.1001/jama.2014.7204 CrossRefPubMedGoogle Scholar
- 5.Hunt B, Whitman S. Black:White Health Disparities in the United States and Chicago: 1990-2010. J Racial Ethn Heal Disparities 2015;2(1):93-100. https://doi.org/10.1007/s40615-014-0052-0 CrossRefGoogle Scholar
- 6.McDonald KM, Schultz EM, Chang C. Evaluating the state of quality-improvement science through evidence synthesis: insights from the closing the quality gap series. Perm J. 2013;17(4):52-61. https://doi.org/10.7812/TPP/13-010 CrossRefPubMedGoogle Scholar
- 7.Ogbolu Y, Fitzpatrick GA. Advancing Organizational Cultural Competency With Dissemination and Implementation Frameworks: Towards Translating Standards into Clinical Practice. ANS Adv Nurs Sci. 2015;38(3):203-214. https://doi.org/10.1097/ANS.0000000000000078 CrossRefPubMedGoogle Scholar
- 8.Barksdale CL, Rodick Iii WH, Hopson R, Kenyon J, Green K, Jacobs CG. Literature Review of the National CLAS Standards: Policy and Practical Implications in Reducing Health Disparities. J Racial Ethn Heal Disparities. 2016. https://doi.org/10.1007/s40615-016-0267-3
- 9.Chin MH, Goldmann D. Meaningful Disparities Reduction Through Research and Translation Programs. JAMA. 2011;305(4):404. https://doi.org/10.1001/jama.2011.26 CrossRefPubMedGoogle Scholar
- 10.Scott RW. Institutions and Organizations: Ideas, Interests, and Identities. 4th edn. SAGE Publications; 2013.Google Scholar
- 11.McNulty T, Ferlie E. Reengineering Health Care : The Complexities of Organizational Transformation. Oxford University Press; 2004.Google Scholar
- 12.Rafferty AE, Jimmieson NL, Armenakis AA. Change Readiness: A Multilevel Review. J Manage. 2013;39(1):110-135.Google Scholar
- 13.Jacobs G, Van Witteloostuijn A, Christe-Zeyse J. A theoretical framework of organizational change. J Organ Chang Manag. 2013;26(5):772-792. https://doi.org/10.1108/JOCM-09-2012-0137 CrossRefGoogle Scholar
- 14.Burnes B. Introduction: Why Does Change Fail, and What Can We Do About It? J Chang Manag. 2011;11(4):445-450. https://doi.org/10.1080/14697017.2011.630507 CrossRefGoogle Scholar
- 15.Burnes B, Jackson P. Success and Failure In Organizational Change: An Exploration of the Role of Values. J Chang Manag. 2011;11(2):133-162. https://doi.org/10.1080/14697017.2010.524655 CrossRefGoogle Scholar
- 16.Warner Burke W. Organization change: theory and practice, 5th edn. Sage Publications; 2017.Google Scholar
- 17.Battilana J, Leca B, Boxenbaum E. How Actors Change Institutions: Towards a Theory of Institutional Entrepreneurship. Acad Manag Ann. 2009;3(1).Google Scholar
- 18.Ferlie E. Analysing health care organizations: a personal anthology. Routledge; 2016.Google Scholar
- 19.Benzer JK, Charns MP, Hamdan S, Afable M. The role of organizational structure in readiness for change: A conceptual integration. Heal Serv Manag Res. 2017;30(1):34-46. https://doi.org/10.1177/0951484816682396 CrossRefGoogle Scholar
- 20.Chin MH, Clarke AR, Nocon RS, et al. A roadmap and best practices for organizations to reduce racial and ethnic disparities in health care. J Gen Intern Med. 2012;27(8):992-1000. https://doi.org/10.1007/s11606-012-2082-9 [doi]
- 21.Pettigrew AM, Woodman RW, Cameron KIMS. Studying Organizational Change and Development: for Future Research. 2001;44(4):697–713.Google Scholar
- 22.Poole MS, Van de Ven AH. Handbook of Organizational Change and Innovation. Oxford University Press; 2004.Google Scholar
- 23.Arksey H, O’Malley L. Scoping studies: towards a methodological framework. Int J Soc Res Methodol. 2005;8(1):19-32. https://doi.org/10.1080/1364557032000119616 CrossRefGoogle Scholar
- 24.Heather LC, Levac D, O’Brien KK, Straus S, Andrea CT, Perrier L, Kastner M, Moher D. Scoping reviews: time for clarity in definition, methods, and reporting. J Clin Epidemiol. 2014;67(12):1291-1294. https://doi.org/10.1016/J.JCLINEPI.2014.03.013 CrossRefGoogle Scholar
- 25.Anderson S, Allen P, Peckham S, Goodwin N. Asking the right questions: Scoping studies in the commissioning of research on the organisation and delivery of health services. Heal Res Policy Syst. 2008;6(1):7. https://doi.org/10.1186/1478-4505-6-7 CrossRefGoogle Scholar
- 26.Levac D, Colquhoun H, O’Brien KK. Scoping studies: advancing the methodology. Implement Sci. 2010;5:69. https://doi.org/10.1186/1748-5908-5-69 CrossRefPubMedGoogle Scholar
- 27.Brien SE, Lorenzetti DL, Lewis S, Kennedy J, Ghali WA. Overview of a formal scoping review on health system report cards. Implement Sci. 2010;5(1):2. https://doi.org/10.1186/1748-5908-5-2 CrossRefPubMedGoogle Scholar
- 28.Armenakis AA, Bedeian AG. Organizational Change: A Review of Theory and Research in the 1990s. J Manage. 1999;25(3):293-315. https://doi.org/10.1177/014920639902500303 Google Scholar
- 29.Pettigrew AM. What is a processual analysis? Scand J Manag. 1997;13(4):337-348. https://doi.org/10.1016/S0956-5221(97)00020-1 CrossRefGoogle Scholar
- 30.DeMeester RH, Xu LJ, Nocon RS, Cook SC, Ducas AM, Chin MH. Solving Disparities Through Payment And Delivery System Reform: A Program To Achieve Health Equity. Health Aff. 2017;36(6):1133-1139. https://doi.org/10.1377/hlthaff.2016.0979 CrossRefGoogle Scholar
- 31.Albers Mohrman S, Tenkasi R V, Mohrman AM. The Role of Networks in Fundamental Organizational Change A Grounded Analysis. Role Netw J Appl Behav Sci. 2003;39(3):301-323. https://doi.org/10.1177/0021886303258072 CrossRefGoogle Scholar
- 32.Czarniwska B, Joerges B. Travels of Ideas. In: Czarniawska B, Sevon G, eds. Translating Organizational Change. New York: Walter de Gruyter; 1996:13–48.CrossRefGoogle Scholar
- 33.Maitlis S. The Social Processes of Organizational Sensemaking. Acad Manag J. 2005;48(1):21-49. http://www.jstor.org/stable/20159639 CrossRefGoogle Scholar
- 34.Weick KE. Sensemaking in Organizations. Thousand Oaks: Sage Publications; 1995.Google Scholar
- 35.Weiner BJ. A theory of organizational readiness for change. Implement Sci. 2009;4(1):67. https://doi.org/10.1186/1748-5908-4-67 CrossRefPubMedGoogle Scholar
- 36.Maitlis S, Christianson M. Sensemaking in Organizations: Taking Stock and Moving Forward. Acad Manag Ann. 2014;8(1).Google Scholar
- 37.Buchanan D, Fitzgerald L, Ketley D, et al. No going back: A review of the literature on sustaining organizational change. Int J Manag Rev. 2005;7(3):189-205. https://doi.org/10.1111/j.1468-2370.2005.00111.x CrossRefGoogle Scholar
- 38.Andrew B, Sutton Anthea PD. Systematic Approaches to a Successful Literature Review. SAGE Publications; 2016.Google Scholar
- 39.Brach C, Fraser I. Can cultural competency reduce racial and ethnic health disparities? A review and conceptual model. Med Care Res Rev. 2000;57 Suppl 1:181-217. https://doi.org/10.1177/1077558700057001S09 CrossRefPubMedGoogle Scholar
- 40.Betancourt JR, Green AR, Carrillo JE, et al. Defining Cultural Competence: A Practical Framework for Addressing Racial/Ethnic Disparities in Health and Health Care. Public Health Rep. 2003;118(4):293. https://doi.org/10.1093/phr/118.4.293 CrossRefPubMedGoogle Scholar
- 41.Betancourt JR, Tan-McGrory A, Kenst KS, Phan TH, Lopez L. Organizational Change Management For Health Equity: Perspectives From The Disparities Leadership Program. Health Aff (Millwood). 2017;36(6):1095-1101. https://doi.org/10.1377/hlthaff.2017.0022 CrossRefGoogle Scholar
- 42.National Quality Forum. A roadmap for promoting health equity and elimiting disparities. The Four I’s for Health Equity; 2017. http://www.qualityforum.org/Home.aspx. Accessed September 2017
- 43.Cattacin S, Chiarenza A, Domenig D. Equity standards for healthcare organisations: a theoretical framework. Divers Equal Heal Care. 2013;10(4):249-258.Google Scholar
- 44.Castillo RJ, Guo KL. A framework for cultural competence in health care organizations. Health Care Manag (Frederick). 2011;30(3):205-214. doi: https://doi.org/10.1097/HCM.0b013e318225dfe6 Google Scholar
- 45.Thompson-Robinson M, Reininger B, Sellers B, Saunders R, Davis K, Ureda J. Conceptual framework for the provision of culturally competent services in public health settings. J Cult Divers. 2006;13(2):97-104.PubMedGoogle Scholar
- 46.Wyatt R, Laderman M, Botwinick L, Mate K, Whittington J. Acheiving Health Equity: A Guide for Healthcare Organizations. IHI White Paper. Cambridge; 2016. ihi.org. Accessed September 2017
- 47.Health Research Educational Trust. Equity of care: a toolkit for eliminating health care disparities ®. 2015.Google Scholar
- 48.Office of Minority Health. National standards for CLAS in health and health care: a blueprint for advancing and sustaining CLAS policy and practice. 2013. https://www.thinkculturalhealth.hhs.gov/pdfs/EnhancedCLASStandardsBlueprint.pdf#page82. Accessed September 2017
- 49.National Health Service. A refreshed equality delivery system for the NHS: EDS2 making sure that everyone counts. 2013. https://www.england.nhs.uk/wp-content/uploads/2013/11/eds-nov131.pdf. Accessed September 2017
- 50.Rural and Regional Health and Aged Care Services. Cultural responsiveness framework. 2009. www.health.vic.gov.au/cald. Accessed September 2017
- 51.Laderman M, Whittington J. A Framework for improving Health Equity. Healthc Exec. 2016;31(3):82,84-85.Google Scholar
- 52.Tynan M, Smullen F, Atkinson P, Stephens K. Aboriginal cultural competence for health services in regional Victoria: lessons for implementation. Aust New Zeal J Public Heal. 2013;37(4):392-393.CrossRefGoogle Scholar
- 53.Seeleman C, Essink-Bot M-L, Stronks K, Ingleby D. How should health service organizations respond to diversity? A content analysis of six approaches. BMC Health Serv Res. 2015;15:510. https://doi.org/10.1186/s12913-015-1159-7
- 54.Batras D, Duff C, Smith BJ. Organizational change theory: implications for health promotion practice. Health Promot Int. 2014;129(5 Pt 1):dau098. https://doi.org/10.1093/heapro/dau098 CrossRefGoogle Scholar
- 55.Weiner BJ, Amick H, Lee S-YD. Review: Conceptualization and Measurement of Organizational Readiness for Change. Med Care Res Rev. 2008;65(4):379-436. https://doi.org/10.1177/1077558708317802 CrossRefPubMedGoogle Scholar
- 56.Truong M, Paradies Y, Priest N. Interventions to improve cultural competency in healthcare: a systematic review of reviews. BMC Health Serv Res. 2014;14(1):99. https://doi.org/10.1186/1472-6963-14-99 CrossRefPubMedGoogle Scholar
- 57.Chin MH, King PT, Jones RG, et al. Lessons for achieving health equity comparing Aotearoa/New Zealand and the United States. Health Policy. 2018;0(0). https://doi.org/10.1016/j.healthpol.2018.05.001
- 58.Bailey ZD, Krieger N, Agénor M, Graves J, Linos N, Bassett MT. Structural racism and health inequities in the USA: evidence and interventions. Lancet. 2017;389(10077):1453-1463. https://doi.org/10.1016/S0140-6736(17)30569-X CrossRefPubMedGoogle Scholar
- 59.LUScher LS, Lewis MW. Organizational Change and Managerial Sensemaking: Working Through Paradox. Acad Manag J. 2008;51(2):221-240. https://doi.org/10.5465/AMJ.2008.31767217 CrossRefGoogle Scholar
- 60.Parand A, Burnett S, Benn J, Pinto A, Iskander S, Vincent C. The disparity of frontline clinical staff and managers’ perceptions of a quality and patient safety initiative. J Eval Clin Pract. 2011;17(6):1184-1190. https://doi.org/10.1111/j.1365-2753.2010.01506.x CrossRefPubMedGoogle Scholar
- 61.Diamond LC, Wilson-Stronks A, Jacobs EA. Do hospitals measure up to the national culturally and linguistically appropriate services standards? Med Care. 2010;48(12):1080-1087. https://doi.org/10.1097/MLR.0b013e3181f380bc CrossRefPubMedGoogle Scholar
- 62.Gómez ML, Charnigo R, Harris TT, Williams JC, Pfeifle W. Assessment of National CLAS Standards in Rural and Urban Local Health Departments in Kentucky. J Public Health Manag Pract. 2016;22(6):576-585. https://doi.org/10.1097/PHH.0000000000000410 CrossRefPubMedGoogle Scholar
- 63.Weech-Maldonado R, Dreachslin JL, Brown J, et al. Cultural competency assessment tool for hospitals: evaluating hospitals’ adherence to the culturally and linguistically appropriate services standards. Health Care Manage Rev. 2012;37(1):54-66. https://doi.org/10.1097/HMR.0b013e31822e2a4f CrossRefPubMedGoogle Scholar
- 64.Chin MH. Creating the Business Case for Achieving Health Equity. J Gen Intern Med. 2016;31(7):792-796. https://doi.org/10.1007/s11606-016-3604-7 CrossRefPubMedGoogle Scholar
- 65.Moore JE, Mascarenhas A, Bain J, Straus SE. Developing a comprehensive definition of sustainability. Implement Sci. 2017;12(1):110. https://doi.org/10.1186/s13012-017-0637-1 CrossRefPubMedGoogle Scholar