Journal of General Internal Medicine

, Volume 34, Issue 4, pp 485–485 | Cite as

“Comparing VA and Non-VA Care Quality”

  • Charlie M. WrayEmail author
  • Lenny Lopez
  • Salomeh Keyhani
Letter to the Editor

To the Editor

We read with great pleasure Price et al.’s article, “Comparing Quality of Care in Veterans Affairs (VA) and Non-Veterans Affairs Settings.”1 In their study, the authors found that while the VA system performed similarly or better than non-VA systems in most quality measures, VA hospitals performed significantly worse in readmissions criteria. These findings differ from recent studies that showed equivalent readmissions rates between VA and non-VA hospitals.2 The authors suggest these variances in outcomes may be due to differences in their propensity score matching of VA to non-VA hospitals. While a valid reflection, we propose that these readmission rate differences may be due to social characteristics commonly not captured in readmissions models.

A recent study that utilized Medical Expenditure Panel Survey data found that Veterans who utilize VA care are less educated, have lower incomes, and are less likely to be employed3—characteristics not utilized in current CMS readmissions models. The idea that social risk factors such as these, which may be at play in hospital readmissions, was recently assessed in Barnett et al.’s study on which patient social and demographic characteristics accounted for differences in hospital readmissions rates. They demonstrated that patient characteristics not included in Medicare’s current risk-adjustment methods (i.e., education levels, household income, and presence of support networks) were statistically predictive of hospital readmission and were more prevalent at hospitals with higher reported readmissions rates.4

Recognizing that the VA’s obligations extend beyond many health care systems’ boundaries, former VA director David Shulkin once commented, “Few other systems…provide comprehensive medical, behavioral, and social services to a defined population of patients, establishing lifelong relationships with them.”5 As practicing clinicians within the VA, we believe that this broad, extensive commitment to Veterans’ medical and social needs may be a factor leading to VA providers to admit patients more frequently than their non-VA counterparts.

Altogether, the VA’s substantial commitments to both the medical and social wellbeing of its patients undoubtedly leads to differences in care between VA and non-VA hospitals. But understanding that these two systems care for very different populations, under circumstances that cannot always be captured quantitatively, will hopefully allow for a fairer comparison when it comes to metrics commonly driven by social risk factors and institutional goal differences.


Compliance with Ethical Standards

Conflict of Interest

The authors declare that they do not have a conflict of interest.


  1. 1.
    Anhang Price R, Sloss EM, Cefalu M, Farmer CM, Hussey PS. Comparing Quality of Care in Veterans Affairs and Non-Veterans Affairs Settings. J Gen Intern Med.
  2. 2.
    Blay E, DeLancey JO, Hewitt DB, Chung JW, Bilimoria KY. Initial Public Reporting of Quality at Veterans Affairs vs Non-Veterans Affairs Hospitals. JAMA Intern Med. 2017;177(6):882–885. CrossRefGoogle Scholar
  3. 3.
    Eibner C, Krull H, Brown KM, et al. Current and Projected Characteristics and Unique Health Care Needs of the Patient Population Served by the Department of Veterans Affairs. Rand Health Q. 2016;5(4). Accessed May 6, 2018.
  4. 4.
    Barnett ML, Hsu J, McWilliams JM. Patient Characteristics and Differences in Hospital Readmission Rates. JAMA Intern Med. 2015;175(11):1803–1812. CrossRefGoogle Scholar
  5. 5.
    Shulkin DJ. Beyond the VA Crisis — Becoming a High-Performance Network. N Engl J Med. 2016;374(11):1003–1005. CrossRefGoogle Scholar

Copyright information

© Society of General Internal Medicine 2018

Authors and Affiliations

  • Charlie M. Wray
    • 1
    • 2
    Email author
  • Lenny Lopez
    • 1
    • 2
  • Salomeh Keyhani
    • 2
  1. 1.Division of Hospital MedicineSan Francisco VA Medical CenterSan FranciscoUSA
  2. 2.Department of MedicineUniversity of California, San FranciscoSan FranciscoUSA

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