Journal of General Internal Medicine

, Volume 26, Issue 10, pp 1112–1116

Disparities in Enrollment and Use of an Electronic Patient Portal

  • Mita Sanghavi Goel
  • Tiffany L. Brown
  • Adam Williams
  • Romana Hasnain-Wynia
  • Jason A. Thompson
  • David W. Baker
Original Research

DOI: 10.1007/s11606-011-1728-3

Cite this article as:
Goel, M.S., Brown, T.L., Williams, A. et al. J GEN INTERN MED (2011) 26: 1112. doi:10.1007/s11606-011-1728-3

Abstract

Background

With emphasis on the meaningful use of electronic health records, patient portals are likely to become increasingly important. Little is known about patient enrollment in, and use of, patient portals after explicit invitation from providers.

Objectives

To examine enrollment in, and use of, an electronic patient portal by race/ethnicity, gender and age.

Design

Observational, cross sectional study.

Participants

Patients with attending physicians seen at one urban, academic primary care practice between May 2008 and October 2009 who received electronic orders inviting their participation in an electronic patient portal.

Main Measures

(a) Enrollment in the patient portal, (b) Solicitation of provider advice among enrollees, (c) Requests for medication refills among enrollees.

Key Results

Overall, 69% of 7,088 patients enrolled in the patient portal. All minority patients were significantly less likely to enroll than whites: 55% blacks, 64% Latinos and 66% Asians compared with 74% whites (chi-square p < 0.05 for all pairwise comparisons). These disparities persisted in adjusted analyses, although differences for Asians were no longer significant. In addition, the oldest patients were less likely to enroll than the youngest (adjusted OR 0.79, 95% CI 0.65–0.97). Although there were no racial/ethnic disparities in use of the patient portal among enrollees, we found differences by age and gender. The youngest patients were significantly less likely to solicit provider advice or request medication refills than any other age group in unadjusted and adjusted analyses. Similarly, male patients were less likely to solicit provider advice than women in all analyses.

Conclusion

Large racial/ethnic disparities were seen in enrollment in our patient portal. Among enrollees, use of the portal was similar by race/ethnicity, but not by age or gender. Future efforts to expand use of the patient portal need to address potential mechanisms for these disparities to ensure this technology is accessible to diverse patient populations.

Key Words

race/ethnicity disparities Electronic Health Record patient portal 

Copyright information

© Society of General Internal Medicine 2011

Authors and Affiliations

  • Mita Sanghavi Goel
    • 1
  • Tiffany L. Brown
    • 1
  • Adam Williams
    • 1
  • Romana Hasnain-Wynia
    • 2
  • Jason A. Thompson
    • 1
  • David W. Baker
    • 1
  1. 1.Division of General Internal Medicine, Feinberg School of MedicineNorthwestern UniversityChicagoUSA
  2. 2.Center for Healthcare Equity, Institute for Healthcare Studies, Feinberg School of MedicineNorthwestern UniversityChicagoUSA

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