Improving Fecal Occult Blood Testing Compliance Using a Mailed Educational Reminder
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Colorectal cancer (CRC) is one of the leading causes of cancer-related deaths in the United States. Randomized controlled trials have shown that annual screening fecal occult blood testing (FOBT) reduces CRC mortality and incidence. However, patient compliance with FOBT is low.
To determine whether a mailed educational reminder increases FOBT card return rates and to examine predictors of FOBT compliance.
Blinded, randomized, controlled trial at the Veteran Affairs Medical Center, San Diego, California.
Seven hundred and seventy-five consecutive patients ≥50 years of age referred by their primary care physicians for FOBT.
Patients were randomly assigned to the usual care group or the intervention group. Ten days after picking up the FOBT cards, a 1-page reminder with information related to CRC screening was mailed to the intervention group only.
The primary outcome was proportion of returned FOBT cards after 6 months. Patient demographic, clinical characteristics and prior FOBT completed were collected for multivariate regression analysis.
At 6 months after card distribution, 64.6% of patients in the intervention group returned cards compared with 48.4% in the control group (P < 0.001). Patients who received a mailed reminder (OR 2.02; 95% CI: 1.48–2.74) or have a prior history of returning the FOBT cards (OR 1.87; 95% CI: 1.29–2.70) were more likely to return the FOBT cards. Patients with current or recent illicit drug use were less likely to return the FOBT cards (OR 0.26; 95% CI: 0.13–0.50).
A simple mailed educational reminder significantly increases compliance with FOBT for CRC screening.
KEY WORDSreminder colorectal cancer screening FOBT
Colorectal cancer (CRC) is one of the leading causes of cancer-related deaths in the United States and a common cause of morbidity and mortality worldwide1. In 2008, about 148,000 new cases of CRC will be diagnosed, and about 50,000 people will die from this disease2. Several randomized controlled trials have shown evidence for the effectiveness of fecal occult blood testing (FOBT) in reducing CRC mortality by using samples from three successive stools3,4.
National efforts have been made to increase awareness of CRC screening over the past several years. Recently, the United States Preventive Services Task Force (USPSTF) and National Comprehensive Cancer Network (NCCN) recommended all individuals within age 50 to 75 years, who are at average risk for CRC, to use one of the following methods for CRC screening: an annual high sensitivity FOBT, a flexible sigmoidoscopy every 5 years, or a colonoscopy every 10 years5,6. A Veteran Affairs (VA) directive based on previous US Multi Society Task Force and USPSTF guidelines7,8 recommended screening of all eligible patients using any one of five methods, including annual FOBT testing, flexible sigmoidoscopy every five years, the combination of annual FOBT and every five year flexible sigmoidoscopy, double contrast barium enema every 5 years, or colonoscopy alone every 10 years. Despite these recommendations and guidelines, CRC screening rates remain low. As of 2006, almost 40% of adults age 50 years or older were not up-to-date with CRC screening2. Numerous studies have shown that patient compliance in CRC screening programs and FOBT card return rates are suboptimal9, 10, 11, 12. As a result, interest in new effective and inexpensive interventions remains high.
One method of improving compliance with screening guidelines is a patient-oriented reminder. Several studies have shown that mailed reminders can be effective, efficient, and inexpensive in improving cervical and breast cancer screening rates13, 14, 15. However, few studies have evaluated whether any type of patient reminder can improve FOBT card return rates for CRC screening9. We conducted a double-blind, randomized controlled trial to examine whether a mailed educational reminder would increase FOBT card return rates. Our secondary objective was to identify demographic and clinical characteristics associated with FOBT compliance.
Study Setting and Population
We evaluated patients from the VA Medical Center primary care clinics in San Diego and Vista between June 1 and September 9, 2007. The study included asymptomatic men and women age 50 years or older who agreed to screening and received FOBT card kits with a postage paid return envelope. Under usual care, primary care physicians (PCP) entered a computerized order for FOBT testing, and then patients were instructed by the PCP to pick up FOBT cards for CRC screening from the laboratory and return them for analysis. Patients were excluded from this study if they were less than 50 years of age, were currently on an inpatient unit, or refused to undergo any routine CRC screening. CRC screening was performed in primary care clinics in accordance with VHA Directive 2007–004 CRC Screening (www1.va.gov/cancer/docs/VHA_Colorectal_Cancer_Screening_2007–004.DOC), based on recommendations from the US Multi Society Task Force (2003) and the US Preventive Services Task Force (2002)7,8. The decision regarding which screening test to choose is dependent on patient and physician choice and local resource availability. We did not exclude any patients over the age of 75 as recommended by the USPSTF in 2008, because our study was performed prior to the 2008 guidelines5.
Randomization and Intervention
Using a random-number generator, the clinical research associate randomly and sequentially assigned patients who met inclusion criteria, without blocking or stratification, to usual care (control) group versus an intervention group (mailed educational reminder). The randomization process and group assignment occurred after the chart review, ensuring that members of the study team abstracting data from the medical charts were blinded to the randomization results and the FOBT card return status.
The mailed educational reminder consisted of an 8.5 × 11 inch paper folded in thirds, personalized, sealed, and sent to the subjects’ home address 10 days after the patients were given their FOBT cards by the clinical laboratory (Online appendix) . The content of the letter incorporated both a reminder and educational element based on a similar study using a mailed educational reminder for colonoscopy screening16. The mailed letter was one-sided, written at an eighth-grade reading level17, and contained a reminder to return their FOBT cards on the top portion of the letter. The middle portion of the letter had several statements regarding the risk of developing CRC, who is affected by the disease, and the benefits of getting screened. On the bottom third of the letter was a quote from a United States Veteran colon cancer survivor, who emphasized the importance of colorectal cancer screening. Lastly, the reminder contained a direct 24-hour, 7-day a week, VA laboratory phone number for any questions about the FOBT. The IRB at our institution granted exemption of informed consent because of the minimal risk associated with the mailed reminder and a guarantee of at least usual care for all patients.
The primary outcome of this study was the proportion of patients who returned the FOBT cards within 6 months. Our outcome measure was based on chart review by a clinical research assistant who was blinded to the patients’ trial arm assignments. If a mailed educational reminder was returned by the post office as undeliverable, no further mailings were sent; however, the patient was retained in the sample for an intention-to-treat analysis.
Our secondary outcome was to identify factors associated with successfully returning FOBT cards. Using administrative databases and the VA’s electronic medical record database, we retrospectively collected information on all patients who received FOBT cards and were enrolled in our study. Study members who performed the chart review were blinded to both trial assignment and FOBT card return status. A systematic method of data abstraction was used to collect the following information for each patient: age, gender, marital status, race/ethnicity, median household income by postal code of residence, number of other scheduled and kept VA appointments for the 1-year period prior to obtaining FOBT cards, prior number of FOBT cards returned in the past, current warfarin use, history of hepatitis C or HIV, family or personal history of CRC, history of anxiety, mood, or psychotic disorders, current or recent use of illicit drugs, and current use of tobacco or alcohol. Patients were given a diagnosis of mood, anxiety, or psychotic disorder if they were currently taking psychiatric medications, were given a corresponding ICD-9 code, or were previously diagnosed by their psychiatrist, primary care physician, or psychologist. Current or recent use of illicit drugs (marijuana, cocaine, amphetamines, opiates, and heroin) was defined as any documented record of illicit drug use or positive urine toxicology 6 months before or after picking up their FOBT cards from the laboratory.
In determining our sample size, we hypothesized that patients in the intervention group would have at least 10% greater FOBT card return rate than patients in the usual care group. We estimated that compliance in the control group would be about 50%, based on a 51.3% rate described in a similar study of a similar population11. To test our hypothesis, the target sample size was 792 patients (or 396 in each group) using a two-sided chi-square test with 80% power and alpha value set at 0.05.
Subjects in the control group were compared with subjects in the intervention group. Comparisons for continuous variables and categorical variables were made using the Student t test and chi square analysis, respectively. The Wilcoxon rank sum test was used when the normal distribution assumption was not met for a continuous variable.
We used univariate and multivariate logistic regression analysis to determine predictors of compliance with FOBT. Univariate predictors with a P value less than 0.05 were entered into a multivariate forward logistic regression model to generate adjusted odds ratios (OR) with 95% confidence intervals (CI). Each independent variable retained in the multiple logistic regression model had a significance level of P < 0.05. All statistical analyses were performed using SPSS software version 16.0 for Macintosh (SPSS, Chicago, IL).
Baseline Demographics and Clinical Characteristics
Usual care (n = 382)
Intervention group (n = 387)
Mean age, years(SD)
Men, n (%)
Race / Ethnicity, n (%)
Marital status, n (%)
Family history of CRC, n (%)
Personal history of CRC, n (%)
No. of prior FOBT, n (%)
Median income by postal code of residence
$30,000 – $39,999
$40,000 – $49,999
$50,000 – $59,999
$60,000 – $69,999
Mean percentage of other VA appointments kept, mean (SD)
Psychiatric disease, n (%)
Current illicit drug use, n (%)
Current alcohol use, n (%)
Current tobacco use, n (%)
Current warfarin use, n (%)
Univariate Analysis of Predictors of FOBT Compliance
Univariate odds ratio
95% confidence interval
Received mailed reminder
60–69 versus 50–59
≥70 versus 50–59
% of VA appt. kept (per %)
Black versus white
Hispanic versus white
Other versus white
Family history of CRC
Personal history of CRC
Prior FOBT returned group
1 versus 0
2 versus 0
≥3 versus 0
Median household income by postal code
$30,000–39,999 vs. ≤$29,999
$40,000–49,999 vs. ≤ $29,999
$50,000–59,999 vs. ≤ $29,999
$60,000–69,999 vs. ≤ $29,999
≥$70,000 vs. ≤ $29,999
Current or recent illicit drug use
Current alcohol use
Current tobacco use
Current warfarin use
Multiple Logistic Regression Model of Predictors of FOBT Compliance
Adjusted odds ratio
95% confidence interval
Received a mailed reminder
Prior FOBT returned group
1 versus 0
2 versus 0
≥3 versus 0
Current or recent illicit drug use
60–69 versus 50–59
≥70 versus 50–59
% of VA appt. kept (per %)
Current tobacco use
Our blinded, randomized, controlled study showed that a simple, low cost mailed educational reminder resulted in an absolute 16.2 percentage point higher FOBT card return rate compared with usual care (64.4% vs. 48.4%) in patients that had received face-to-face discussions with their PCP concerning CRC screening and who agreed to this type of screening.
Our study was not designed to determine overall compliance with FOBT testing, but some estimates of this can be made. During the study period, FOBT testing was ordered by PCPs in 1569 patients. Overall, 846 patients complied and received FOBT cards, which represents an overall 53.9% compliance rate (Fig. 1). Of the 769 eligible participants, 435 (56.6%) returned the FOBT cards, and the absolute return rate was 64.4% in patients receiving a mailed reminder and 48.4% in usual care patients. Extrapolating this to the overall rate of successful FOBT compliance in the total group for which FOBT testing was ordered, the use of a mailed reminder may increase overall FOBT compliance from 409/1569 (26.1%) to 545/1569 (34.7%), which again represents a relative increase of 33%. Again, this presumes that FOBT testing was ordered for the purpose of CRC screening in all 1569 patients, but data are not available to verify this in all patients who did not comply with FOBT and not included in the study.
A prior review of participation in CRC screening documented overall FOBT compliance rates ranging from 10% to 50%, depending on the study population, setting, and type of intervention9. In three randomized trials, the compliance rates of selected patients that agreed to undergo FOBT testing were 59.6% to 75.2%3,4,18. In contrast, compliance was much lower in community based mass screening programs, ranging from 26% to 48%11,12,19,20.
Various patient interventions have been studied to increase FOBT compliance including telephone reminders, postal reminders, letters signed by personal physicians, and other educational strategies9. However, despite the most intensive strategies delivered to well-defined populations of eligible patients, overall FOBT adherence rarely increased above 50%9. More recently, Stokamer et al. conducted a randomized, controlled trial to examine whether intense patient education from nurses would increase FOBT card return rates in U.S. Veteran patients11. The investigators were able to show that a one-on-one 10–15 minute educational session regarding the importance of CRC screening and FOBT by nurses increased FOBT completion rates to 65.9% compared with 50.1% in the control group. Despite the significant increase in FOBT completion rates, implementing this intervention would likely be expensive and time-consuming.
Prior studies of mailed reminders for improving CRC screening rates have shown mixed results, with minimal improvement documented in unselected patients21,22. More recently, although not related to FOBT adherence, Denberg et al. were able to show that a 1 page 2-sided mailed reminder significantly increased colonoscopy appointment adherence by 11.7% and was cost-effective16,23. The study participants in Denberg’s randomized controlled study were non-volunteers and were blinded to their involvement.
Limited data have been published describing patient-related factors that are associated with compliance and non-compliance with FOBT based screening. Using our diverse and large cohort, we identified several independent predictors of FOBT compliance, which include having received a mailed reminder and prior history of FOBT completion. The only negative significant factor associated with FOBT compliance was current or recent illicit drug use.
In our pooled sample, patients who had completed one, two, or three or more FOBT kits in the past were more likely to return the FOBT than those who had never completed an FOBT kit. Our observation of prior FOBT completed as a positive predictor of FOBT completion is not surprising. Patients who have completed the test in the past are more likely to be unaffected by the process of collecting their own stool samples, which has been shown to be one of the major barriers to FOBT compliance24. We also found that patients who were currently or recently using illicit drugs were 74% less likely to return the FOBT cards than non-illicit drug users. This observation again is not surprising because patients who continue to participate in risky behaviors such as illicit drug use may lack interest in their own healthcare. To our knowledge, this is the first study to show current or recent illicit drug use as a significant negative predictor of CRC screening. It is likely that illicit drug use is much more prevalent than our study reports due to the lack of systematic reporting and questioning from physicians and the refutation by patients. These data indicate that providers should take steps in addressing their patients’ current or recent illicit drug use, while at the same time take extra steps to encourage CRC screening.
The strengths of our study include: the simplicity and low cost of the intervention; the large sample size; blinded, randomized control design; low exclusion criteria; long-term follow up allowing adequate time for participants to return the FOBT cards; and a comprehensive computerized medical record system to identify predictors of compliance. This study also has several limitations. First, we only enrolled patients who picked up their FOBT cards at the laboratory after their PCP visit, and do not report the overall compliance with FOBT testing ordered by PCPs. However, we have made some estimates of overall compliance as indicated above. Second, our sample was comprised of U.S. Veteran patients from San Diego, California, which limits the generalizability of our findings. For example, financial barriers for VA patients may be less than a population with lower levels of health insurance. Third, our study was unable to determine the relative degree to which compliance was influenced by the reminder itself, the patient quote regarding CRC screening, or the educational facts regarding CRC. Fourth, we did not exclude any patients over the age of 75 as recommended by the USPSTF in 20085, because our study was performed prior to these recommendations. Lastly, current guidelines call for the use of more sensitive albeit more expensive fecal immunochemical tests and potentially DNA testing; however these methods of screening have not yet been widely adopted. The results of this study would be highly relevant for these tests and would help enhance the cost-effectiveness of this approach to CRC screening.
In summary, a simple, inexpensive mailed educational reminder significantly improved FOBT card return rates for CRC screening. A factor associated with FOBT noncompliance is current or recent illicit drug use; and steps to address these issues are warranted. The results of this study also indicate that further improvements in patient compliance with CRC screening are needed. Whether adding another reminder would increase patient compliance further is an important topic for future investigation. Further studies are also recommended to assess the impact of other educational or motivational techniques, such as e-mail reminder, cell phone text messaging reminders, or specific incentives for compliance with cancer screening tests.
We would like to thank Chen Mu for gathering and inputting data. We did not receive any outside funding for this project. All resources were provided by the Research Service and Department of Medicine, Veteran Affairs San Diego Healthcare System.
Conflict of Interest
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