Journal of General Internal Medicine

, Volume 24, Issue 3, pp 387–392 | Cite as

Physician Job Satisfaction and Quality of Care Among Hospital Employed Physicians in Japan

  • Makiko Utsugi-OzakiEmail author
  • Seiji Bito
  • Shinji Matsumura
  • Yasuaki Hayashino
  • Shunichi Fukuhara
  • for the MEMO-J Study Group
Original Article



Physician job satisfaction is reportedly associated with interpersonal quality of care, such as patient satisfaction, but its association with technical quality of care, as determined by whether patients are offered recommended services, is unknown.


We explored whether the job satisfaction of hospital-employed physicians in Japan is associated with the technical quality of care, with an emphasis on process qualities as measured by quality indicators.


Cross-sectional study linking data from physician surveys with data abstracted from outpatient charts.


A total of 53 physicians working at 13 hospitals in Japan participated. Medical records covering 568 patients were reviewed.


Disease-specific indicators related to the care of patients with hypertension, type 2 diabetes, and asthma, as well as disease-independent measures of the process of care were abstracted. We analyzed the association between the quality of care score for individual physicians, which is defined as the percentage of quality indicators satisfied among the total for which their patients were eligible, and physician job satisfaction, which was measured by a validated scale.


No statistically significant association between physician job satisfaction and quality of care was observed. A 1-standard deviation (SD) increment in the physician job satisfaction scale was associated with an increase of only 0.3% for overall quality (P = 0.85), −3.0% for hypertension (P = 0.22), 2.5% for type 2 diabetes (P = 0.44), 8.0% for asthma (P = 0.21), and −0.4% for cross-cutting care (P = 0.76).


Contrary to the positive association reported between physician job satisfaction and high quality of interpersonal care, no association was seen between physician job satisfaction and the technical quality of care.


physician job satisfaction technical quality of care process qualities quality indicators 



This study was presented at the annual meeting of the Japanese Society of General Medicine, Nagoya, March 8, 2008. This study was supported by an award for international collaboration research by the Pfizer Health Research Foundation (02A019). The funder had no role in the design, analyses, or interpretation of the study or in the decision to submit the manuscript for publication.

Other members of the MEMO-J study group are:

Kiyoshi Kinjo, M.D., M.Sc., Teine Keijinkai Hospital: Dai Matsushima, M.D., Center for Community Medicine, Jichi Medical University: Masafumi Mizooka, M.D., PhD., Hiroshima Prefectural Hospital: Eri Muso, M.D., PhD., FJSIM., Kitano Hospital the Tazukekofukai Medical Research Institute: Masanori Nishikawa M.D., PhD., FACP, Fujisawa City General Hospital: Tamiki Oshima, M.D., Nozato Clinic: Mitsuhiko Osumi, M.D., National Nagasaki Medical Center: Michito Sadohara, M.D., Fukuoka Tokushukai Hospital: Kazuhiko Sakaguchi, M.D., PhD., Harima Hospital of Ishikawagima Harima Heavy Industries Health Insurance Society.

Conflicts of Interest

None disclosed.


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Copyright information

© Society of General Internal Medicine 2008

Authors and Affiliations

  • Makiko Utsugi-Ozaki
    • 1
    Email author
  • Seiji Bito
    • 2
  • Shinji Matsumura
    • 3
  • Yasuaki Hayashino
    • 1
  • Shunichi Fukuhara
    • 1
  • for the MEMO-J Study Group
  1. 1.Department of Epidemiology and Healthcare Research, Graduate School of Public Health and MedicineKyoto UniversityKyotoJapan
  2. 2.Division of Clinical EpidemiologyNational Hospital Organization Tokyo Medical CenterTokyoJapan
  3. 3.Matsumura ClinicTokyoJapan

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