pp 1–10 | Cite as

A Needs Analysis to Inform Global Humanitarian Capacity Building

  • Jeroen BremanEmail author
  • Lisa A. Giacumo
  • Rachel Griffith-Boyes
Original Paper


This article describes a needs analysis case study to inform the instructional design of a multinational capacity building project in humanitarian logistics. Survey responses from 106 foreign partner non-governmental organizations (NGOs) of international non-governmental organizations (INGOs) were collected to gain insights into organizations’ access to technology, levels of confidence in five logistics process areas, the strengths of previous capacity building projects, and organizational strategies and methods for capacity building. Results show that staff have access to mobile phones and computers and prefer to use the latter for learning. It was also found that not all NGOs implemented all the common logistics processes of an emergency response. Further, respondents preferred participatory approaches to scenario-based training over lecture-style presentations. Instructional design recommendations based on these results are shared as well as lessons learned which may help instructional designers working for multinational organizations design their needs analysis projects.


Needs analysis Cross-cultural design Non-governmental organizations Workplace learning Performance improvement Capacity building Humanitarian logistics 



This project was funded by a consortium of ten INGOs and the European Union office for civil protection and humanitarian aid operations (ECHO). The consortium members were: Concern Worldwide, MercyCorps US, Save the Children International, Tearfund, World Vision International, and five Oxfam affiliates—Oxfam Great Britain, Oxfam Novib, Intermon Oxfam, Oxfam US, and Oxfam Australia.

Compliance with Ethical Standards

Conflict of Interest

All authors were involved in an instructional design role in this project as employees of the Supply and Logistics Department of Oxfam Great Britain.


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Copyright information

© Association for Educational Communications & Technology 2019

Authors and Affiliations

  1. 1.Northwest Lineman CollegeGrid UniversityMeridianUSA
  2. 2.Department of Organizational Performance and Workplace LearningBoise State UniversityBoiseUSA
  3. 3.Totara LearningBrightonUK

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