Applied Research in Quality of Life

, Volume 13, Issue 2, pp 333–353 | Cite as

The Effects of Shopping Well-Being and Shopping Ill-Being on Consumer Life Satisfaction

  • Ahmet Ekici
  • M. Joseph Sirgy
  • Dong-Jin Lee
  • Grace B. Yu
  • Michael Bosnjak
Article

Abstract

Individuals hold two distinct sets of beliefs about shopping activities: Positive beliefs regarding the degree to which shopping contributes to quality of life (shopping well-being), and negative beliefs related to the degree to which shopping activities result in overspending time, effort, and money (shopping ill-being). Shopping well-being and shopping ill-being are conceptualized as independent constructs in that shopping ill-being is not treated as negative polar of a single dimension. That is, one can experience both shopping well-being as well as shopping ill-being, simultaneously. We hypothesized that (1) shopping well-being is a positive predictor of life satisfaction, (2) shopping ill-being is a negative predictor of life satisfaction, and (3) shopping well-being does contribute to life satisfaction under conditions of low than high shopping ill-being. The study surveyed 1035 respondents in the UK. The study results supported hypotheses 1 and 3, not Hypothesis 2. The paper discusses the implications of these findings for retailers, macro-marketers, and policy makers.

Keywords

Shopping well-being Shopping ill-being Subjective well-being Life satisfaction Quality of life Materialism Compulsive shopping Shopping engagement 

References

  1. Andreasen, A. R., Goldberg, M., & Sirgy, M. J. (2011). Foundational research on consumer welfare: Opportunities for a transformative consumer research agenda. In D. Mick, S. Pettigrew, C. Penchmann, & J. Ozanne (Eds.), Transformative consumer research for personal and collective well-being (pp. 25–65). London: Taylor and Francis Publishers.Google Scholar
  2. Andrews, F. M., & Withey, S. B. (1976). Social indicators of well-being: America’s perception of life quality. New York: Plenum Press.CrossRefGoogle Scholar
  3. Arnold, M. J., & Reynolds, K. E. (2012). Approach and avoidance motivation: Investigating hedonic consumption in a retail setting. Journal of Retailing, 88(3), 399–411.CrossRefGoogle Scholar
  4. Babin, B. J., Darden, W. R., & Griffin, M. (1994). Work and/or fun: Measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20(4), 644–656.CrossRefGoogle Scholar
  5. Backstrom, K. (2006). Understanding recreational shopping: A new approach. The International Review of Retail, Distribution and Consumer Research, 16(2), 143–158.CrossRefGoogle Scholar
  6. Bakker, A. B., & Demerouti, E. (2008). Towards a model of work engagement. Career Development International, 13(3), 209–223.CrossRefGoogle Scholar
  7. Bearden, W. O., & Haws, K. L. (2012). How low spending control harms consumers. Journal of the Academy of Marketing Science, 40(2), 181–193.CrossRefGoogle Scholar
  8. Beatty, S. E., & Ferrell, M. E. (1998). Impulse buying: Modelling its precursors. Journal of Retailing, 74(2), 169–191.CrossRefGoogle Scholar
  9. Bosnjak, M., Brown, C. A., Lee, D.-J., Yu, G. B., & Sirgy, M. J. (2016). Self-expressiveness in sport tourism: Determinants and consequences. Journal of Travel Research, 55(1), 125–134.CrossRefGoogle Scholar
  10. Brown, K. W., Kasser, T., Ryan, R. M., & Konow, J. (2016). Materialism, spending, and affect: An event-sampling study of marketplace behavior and its affective costs. Journal of Happiness Studies, 17(6), 2277–2292.CrossRefGoogle Scholar
  11. Burton, D. (2002). Consumer education and service quality: Conceptual issues and practical implications. Journal of Services Marketing, 16(2), 125–142.CrossRefGoogle Scholar
  12. Campbell, A., Converse, P. E., & Rodgers, W. L. (1976). The quality of american life: Perceptions, evaluations, and satisfactions. New York: Russell Sage Foundation.Google Scholar
  13. Carlson, D. S., Kacmar, M. K., & Williams, L. J. (2000). Construction and initial validation of a multidimensional measure of work–family conflict. Journal of Vocational Behavior, 56(1), 249–276.CrossRefGoogle Scholar
  14. Cote, J. A., & Buckley, M. R. (1987). Estimating trait, method, and error variance: Generalizing across 70 construct validation studies. Journal of Marketing Research, 24(3), 315–318.CrossRefGoogle Scholar
  15. Diener, E. (1984). Subjective well-being. Psychological Bulletin, 75(3), 542–575.CrossRefGoogle Scholar
  16. Ekici, A., Sirgy, M. J., & Lee, D. J. (2013). Shopping ill-being and its relation to shopping well-being and overall life satisfaction. Paper presented at the 38th Annual Macromarketing Conference. Toronto (June 4–7).Google Scholar
  17. El-Hedhli, K., Chebat, J.-C., & Sirgy, M. J. (2013). Shopping well-being at the mall: Construct, antecedents, and consequences. Journal of Business Research, 66(7), 856–863.CrossRefGoogle Scholar
  18. Faber, R. J., & O’Guinn, T. C. (1992). A clinical screener for compulsive buying. Journal of Consumer Research, 19(4), 459–469.CrossRefGoogle Scholar
  19. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobserved variables and measurement error. Journal of Marketing Research, 18(1), 39–50.CrossRefGoogle Scholar
  20. Garðarsdóttir, R. B., & Dittmar, H. (2012). The relationship of materialism to debt and financial well-being: The case of Iceland’s perceived prosperity. Journal of Economic Psychology, 33(3), 471–481.CrossRefGoogle Scholar
  21. Greenhaus, J. H., Collins, K. M., & Shaw, J. D. (2002). The relation between work–family balance and quality of life. Journal of Vocational Behavior, 63(1), 510–531.Google Scholar
  22. Grzeskowiak, S., Sirgy, M. J., Foscht, T., & Swoboda, B. (2016). Linking retailing experiences with life satisfaction: The concept of store-type congruity with shopper’s identity. International Journal of Retail & Distribution Management, 44(2), 124–138.CrossRefGoogle Scholar
  23. Guiry, M., Magi, A. W., & Lutz, R. J. (2006). Defining and measuring recreational shopper identity. Journal of the Academy of Marketing Science, 34(1), 74–83.CrossRefGoogle Scholar
  24. Hauser, C. (2010). Bank losses lead to a drop in credit card debt. http://www.nytimes.com/2010/09/25/business/25credit.html. Accessed 2 Feb 2011.
  25. Haws, K., Bearden, W. O., & Nenkov, G. (2012). Consumer spending self-control effectiveness and outcome elaboration prompts. Journal of the Academy of Marketing Science, 40(5), 695–710.CrossRefGoogle Scholar
  26. Horvath, C., van Herk, H., & Adiguzel, F. (2013). Cultural aspects of compulsive buying in emerging and developed economies: A cross cultural study in compulsive buying. Organizations and Markets in Emerging Economies, 4(2), 8–24.Google Scholar
  27. Jin, B., & Sternquist, B. (2004). Shopping is truly a joy. The Service Industries Journal, 24(6), 1–18.CrossRefGoogle Scholar
  28. Joreskog, K. G., & Sorbom, D. (1993). LISREL 8: Structural equation modelling with the SIMPLIS command language. Hillsdale: Lawrence Erlbaum Associates.Google Scholar
  29. Kamenou, N. (2008). Reconstructing work-life balance debates: Challenges limited understandings of the ‘life’ component in the context of ethnic minority women’s experiences. British Journal of Management, 19(1), 99–109.CrossRefGoogle Scholar
  30. Kasser, T. (2002). The high price of materialism. Cambridge: MIT Press.Google Scholar
  31. Keinan, A., & Kivetz, R. (2008). Remedying hyperopia: The effects of self-control regret on consumer behavior. Journal of Marketing Research, 45(6), 676–689.CrossRefGoogle Scholar
  32. Klein, E. (2010), Digging into finance’s pay dirt: The risky business of payday loans and more. http://www.washingtonpost.com/wp-dyn/content/article/2010/07/24/AR2010072400153.html. Accessed 2 Feb 2011.
  33. Krishna, A. (2016). A clearer spotlight on spotlight: Understanding, conducting and reporting. Journal of Consumer Psychology, 26(3), 315–324.CrossRefGoogle Scholar
  34. Kwak, H., Zinkhan, G. M., & Dominick, J. R. (2009). The moderating role of gender and compulsive buying tendencies in the cultivation effects of TV shows and TV advertising: A cross cultural study between the United States and South Korea. Media Psychology, 4(1), 77–111.CrossRefGoogle Scholar
  35. Lee, D. J., Yu, G. B., Sirgy, M. J., Ekici, A., Atay, E. G., & Bahn, K. (2014). Shopping well-being and ill-being: Toward an integrated model. In F. Musso & E. Duica (Eds.), Handbook of research on retailer-consumer relationship development (pp. 27–44). Hershey: IGI Global Publishing.CrossRefGoogle Scholar
  36. Lin, J.-H., Wong, J.-Y., & Ho, C.-H. (2013). Promoting frontline employees’ quality of life: Leisure benefit systems and work-to-leisure conflicts. Tourism Management, 36(2), 178–187.CrossRefGoogle Scholar
  37. Meadow, H. L., & Sirgy, M. J. (2008). Developing a measure that captures elderly's well-being in local marketplace transactions. Applied Research in Quality of Life, 3(1), 63–80.CrossRefGoogle Scholar
  38. Moss, M. (2007). Shopping is an entertainment experience. Lanham: Lexington Books.Google Scholar
  39. Muntz, M. (2016). Christmas and subjective well-being: A research note. Applied Research Quality Life. doi: 10.1007/s11482-015-9441-8.Google Scholar
  40. Nicolao, L., Irwin, J. R., & Goodman, J. K. (2009). Happiness for sale: Do experiential or material purchases lead to greater happiness? Journal of Consumer Research, 36(3), 188–198.CrossRefGoogle Scholar
  41. Norvilitis, J. M., Merwin, M. M., Osberg, T. M., Roehling, P. V., Young, P., & Kamas, M. M. (2006). Personality factors, money attitudes, financial knowledge, and credit-card debt in college students. Journal of Applied Social Psychology, 36(6), 1395–1413.CrossRefGoogle Scholar
  42. Odle-Dusseau, H. N., Britt, T. W., & Bobko, P. (2012). Work-family balance, well-being, and organizational outcomes: Investigating actual versus desired work/family time discrepancies. Journal of Business and Psychology, 27(3), 331–343.CrossRefGoogle Scholar
  43. Oliver, R. L., Rust, R. T., & Varki, S. (1997). Customer delight: Foundations, findings, and managerial insight. Journal of Retailing, 73(3), 311–336.CrossRefGoogle Scholar
  44. Pavot, W., & Diener, E. (2008). The satisfaction with life scale and the emerging construct of life satisfaction. Journal of Positive Psychology, 3(2), 137–152.CrossRefGoogle Scholar
  45. Pham, S. (2011). Retirements swallowed by debt. http://newoldage.blogs.nytimes.com/201101/26/retirements-swallowed-by-debt/Accessed 2 Feb 2011.
  46. Philips, S., Alexander, A., & Shaw, G. (2005). Consumer misbehavior: The rise of self-service grocery retailing and shoplifting in the United Kingdon c. 1950-1970. Journal of Macromarketing, 25(1), 66–75.CrossRefGoogle Scholar
  47. Pooler, J. (2003). Why we shop: Emotional rewards and retail strategies. London: Praeger Publishers.Google Scholar
  48. Puccinelli, N. M., Goodstein, R. C., Grewal, D., Price, R., Raghubir, P., & Stewart, D. (2009). Customer experience management in retailing: Understanding the buying process. Journal of Retailing, 85(1), 15–30.CrossRefGoogle Scholar
  49. Richins, M. L. (2013). When wanting is better than having: Materialism, transformation expectations, and product-evoked emotions in the purchase process. Journal of Consumer Research, 40(1), 1–18.CrossRefGoogle Scholar
  50. Richins, M. L., & Dawson, S. (1992). A consumer values orientation for materialism and its measurement – Scale development and validation. Journal of Consumer Research, 19(3), 303–316.CrossRefGoogle Scholar
  51. Ridgeway, N. M., Kukar-Kinney, M., & Monroe, K. B. (2008). An expanded conceptualization and a new measure of compulsive buying. Journal of Consumer Research, 35(4), 622–639.CrossRefGoogle Scholar
  52. Roberts, J. A., Manolis, C., & Tanner Jr., J. F. (2005). Materialism and family structure-stress relation. Journal of Consumer Psychology, 15(2), 183–190.CrossRefGoogle Scholar
  53. Schor, J. (1998). The overspent American. New York: Harper Perrennial.Google Scholar
  54. Sirgy, M. J. (2008). Ethics and public policy implications of consumer well-being (CWB) research. Journal of Public Policy and Marketing, 27(2), 207–212.CrossRefGoogle Scholar
  55. Sirgy, M. J. (2012). The psychology of quality of life: Hedonic well-being, life satisfaction, and eudaimonia. Dordrecht: Springer.CrossRefGoogle Scholar
  56. Sirgy, M. J., & Lee, D.-J. (2006). Macro measures of consumer well-being (CWB): A critical analysis and a research agenda. Journal of Macromarketing, 26(1), 27–44.CrossRefGoogle Scholar
  57. Sirgy, M. J., Lee, D. J., & Rahtz, D. (2007). Research on consumer well-being (CWB): Overview of the field and introduction to the special issue. Journal of Macromarketing, 27(4), 341–349.CrossRefGoogle Scholar
  58. Sirgy, M. J., Lee, D.-J., Grzeskowiak, S., Chebat, J.-C., Herrmann, A., Hassan, S., Hegazi, I., Ekici, A., Webb, D., Su, C., & Montana, J. (2008). An extension and further validation of a community-based consumer well-being measure. Journal of Macromarketing, 28(3), 243–257.CrossRefGoogle Scholar
  59. Sirgy, M. J., Lee, D. J., Yu, G. B., Gurel-Atay, E., Tidwell, J., & Ekici, A. (2016). Self-expressiveness in shopping. Journal of Retailing and Consumer Services, 30(3), 292–299.CrossRefGoogle Scholar
  60. Skowronski, J. (2010). Credit-card spending rises, but debt drops. http://www.newsweek.com/2010/08/26/credit-card-spending-rises-but-debt-drops.html. Accesed 2 Feb 2011.
  61. Spiller, S. A., Fitzsimons, G. J., Lynch Jr., J. G., & McClelland, G. H. (2013). Spotlights, floodlights, and the magic number zero: Simple effects tests in moderated regression. Journal of Marketing Research, 50(2), 277–288.CrossRefGoogle Scholar
  62. Tversky, A., & Kahneman, D. (1986). Rational choice and the framing of decisions. Journal of Business 59(4). Part, 2, 251–S278.Google Scholar
  63. Van Boven, L. (2005). Experientialism, materialism, and the pursuit of happiness. Review of General Psychology, 9(2), 132–142.CrossRefGoogle Scholar
  64. Van Boven, L., & Gilovich, T. (2003). To do or to have? That is the question. Journal of Personality and Social Psychology, 85(6), 1193–1202.CrossRefGoogle Scholar
  65. Vassar, M. (2008). A note on the score reliability for the satisfaction with life scale: An RG study. Social Indicators Research, 86(1), 47–57.CrossRefGoogle Scholar
  66. Voydanoff, P. (2005). Toward a conceptualization of perceived work-family fit and balance: A demands and resources approach. Journal of Marriage and Family, 67(4), 822–836.CrossRefGoogle Scholar
  67. Wakefield, K. L., & Baker, J. (1998). Excitement at the mall: Determinants and effects on shopping response. Journal of Retailing, 74(4), 515–539.CrossRefGoogle Scholar
  68. Winefield, H. R., Body, C., & Winefield, A. H. (2014). Work-family conflict and well-being in university employees. Journal of Psychology, 148(6), 683–697.CrossRefGoogle Scholar
  69. Xiao, J. J., O'Neill, B., Prochaska, J. M., Kerbel, C. M., Brennan, P., & Bristow, B. J. (2004). A consumer education programme based on the trans-theoretical model of change. International Journal of Consumer Studies, 28(1), 55–65.CrossRefGoogle Scholar

Copyright information

© Springer Science+Business Media Dordrecht and The International Society for Quality-of-Life Studies (ISQOLS) 2017

Authors and Affiliations

  • Ahmet Ekici
    • 1
  • M. Joseph Sirgy
    • 2
  • Dong-Jin Lee
    • 3
  • Grace B. Yu
    • 4
  • Michael Bosnjak
    • 5
  1. 1.Department of ManagementBilkent UniversityAnkaraTurkey
  2. 2.Virginia Tech Real Estate Professor of Marketing, Department of MarketingVirginia TechVirginiaUSA
  3. 3.Department of MarketingYonsei UniversitySeoulSouth Korea
  4. 4.Department of Business AdministrationDuksung Women’s UniversitySeoulSouth Korea
  5. 5.GESIS Leibniz Institute for the Social SciencesUniversity of MannheimMannheimGermany

Personalised recommendations