Applied Research in Quality of Life

, Volume 11, Issue 1, pp 293–316 | Cite as

Does the Quality of Academic Life Matter for Students’ Performance, Loyalty and University Recommendation?

  • Eugénia Pedro
  • João Leitão
  • Helena Alves


The quality of academic life (QAL) is concerned with all the general feelings of satisfaction of a student who experiences university. For universities, academic staff, public managers and policy makers, the fundamental question is how the measures and management of this construct can be improved in order to render a better service to students. Based on a sample of 726 students from all Portuguese State universities, we test a structural model that allows us to evaluate the impact of QAL on students’ academic performance (SAP) along with loyalty and willingness to recommend the university. In the analysis of all groups, the results reveal that QAL has a positive and significant, although not robust, influence on SAP. That positive influence is ratified, however, in the multi-group analysis for the 2nd and 3rd Study Cycles, through obtaining significant and robust empirical evidence. The results also show that QAL is a good predictor of loyalty and university recommendation.


Academic performance Higher education Loyalty Quality of academic life Recommendation 



We gratefully acknowledge the editor and the anonymous reviewers for providing very constructive and useful comments that enabled us to make additional efforts to improve the clarity and quality of our research and correct some inaccuracies present in the previous version of our manuscript.


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Copyright information

© Springer Science+Business Media Dordrecht and The International Society for Quality-of-Life Studies (ISQOLS) 2014

Authors and Affiliations

  1. 1.Department of Management and EconomicsSchool of Social and Human Sciences, University of Beira InteriorCovilhãPortugal
  2. 2.CEG-IST, Instituto Superior TécnicoUniversity of LisbonLisbonPortugal

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