Behavior, perceptions and learning experience of undergraduates using social technologies during internship

  • Samuel K. W. Chu
  • Sri Devi RavanaEmail author
  • Sanny S. W. Mok
  • Randolph C. H. Chan
Research Article


Social technologies such as social networking sites, Wikis and blogs have gained popularity not only in social communication but also in other areas, such as in enhancing learning experience among students in tertiary education. This study investigated how blogs and Facebook scaffolded students’ learning during their internships in tertiary education. A mix-method approach was employed to examine students’ perceptions of blogs and Facebook in improving their internship learning experience. The results showed that blogs and Facebook encouraged students and facilitated their engagement in problem solving, information sharing and knowledge construction during their internships. In particular, Facebook showed more promising results, assisting students in reflecting on their experiences. Moreover, students acknowledged that Facebook was a better platform for online interaction and collaborative learning than blogs. This study provides empirical evidence for the use of social media tools in pedagogical scaffolding and collaborative learning during internships.


Scaffolding Collaborative learning Social technologies Blogs Facebook Internships 



This research was supported by University of Malaya Research Grant Programme (UMRG Grant No.: RP059A-17SBS).

Supplementary material

11423_2018_9638_MOESM1_ESM.docx (39 kb)
Supplementary material 1 (DOCX 38 kb)


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Copyright information

© Association for Educational Communications and Technology 2018

Authors and Affiliations

  • Samuel K. W. Chu
    • 1
  • Sri Devi Ravana
    • 2
    Email author
  • Sanny S. W. Mok
    • 1
  • Randolph C. H. Chan
    • 3
  1. 1.Faculty of EducationThe University of Hong KongPokfulamHong Kong
  2. 2.Department of Information Systems, Faculty of Computer Science & Information TechnologyUniversity of MalayaKula LumpurMalaysia
  3. 3.Department of Special Education and CounselingThe Education University of Hong KongHong KongHong Kong

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