Evaluation of Patient Satisfaction in a State Reference Center of Bipolar Disorder
- 113 Downloads
The change of view from a paternalist physician-patient relationship towards another based on patient autonomy has led to patients being considered as health care system users. Since this shift of focus, the opinions of patients has been keenly taken into consideration in the strategic plans of quality of the health care departments regarding perceived quality and customers’ opinion about the overall quality of the service offered.1,2 According to the quality of care delivered by psychiatric services and the quality perceived by the patient, compliance to treatment regimes, promptness in seeking help for further episodes, and the patients’ understanding of the disorder vary as does the prognosis of the disorder.3
One way to obtain these opinions is through patient satisfaction questionnaires. Donabedian was one of the first authors to measure quality using satisfaction questionnaires with the aim of integrating patients’ opinions into the elaboration of improvement...
IG is grateful for the support received from the Instituto de Salud Carlos III, Ministry of Economy and Competitiveness of Spain (Juan Rodés Contract (JR15/00012) and a grant (PI16/00187)) integrated into the Plan Nacional de I+D+I and cofunded by ISCIII-Subdirección General de Evaluación and Fondo Europeo de Desarrollo Regional (FEDER). EV is grateful for the support received from the Instituto de Salud Carlos III, Ministry of Economy and Competitiveness of Spain (PI 12/00912), integrated into the Plan Nacional de I+D+I and cofunded by ISCIII-Subdirección General de Evaluación and Fondo Europeo de Desarrollo Regional (FEDER); Centro para la Investigación Biomédica en Red de Salud Mental (CIBERSAM), Secretaria d’Universitats i Recerca del Departament d’Economia i Coneixement (2014_SGR_398), Seventh European Framework Programme (ENBREC), and the Stanley Medical Research Institute.
Compliance with Ethical Standards
The study was approved by the Committee of Ethics and Investigation of the Hospital Clínic of Barcelona.
IG has a Juan Rodés Contract (JR15/00012) and a grant (PI16/00187) from the Instituto de Salud Carlos III, Ministry of Economy and Competitiveness of Spain; she has also consulted for Ferrer and has been a speaker for Ferrer and Janssen Cilag. Prof. E. Vieta has received grants and honoraria from AstraZeneca, Ferrer, Forest Research Institute, Gedeon Richter, GlaxoSmithKline, Janssen, Lundbeck, Otsuka, Pfizer, Sanofi-Aventis, Sunovion, and Takeda as well as from the Centro para la Investigación Biomédica en Red de Salud Mental (CIBERSAM), Grups Consolidats de Recerca 2014 (SGR 398), Seventh European Framework Programme (ENBREC), and Stanley Medical Research Institute. The remaining authors declare no competing interests.
- 5.Hernando Robles P, Lechuga Pérez FJ, Moya i Ollé J. La satisfacción del paciente de un centro de salud mental utilizando el método del informe del usuario. Revista de La Asociación Española de Neuropsiquiatría. 2003;23(85):137–152.Google Scholar
- 13.Cleary PD, McNeil BJ. Patient satisfaction as an indicator of quality care. Inquiry. 1988;25(1):25–36.Google Scholar
- 20.Gani N, Saeed K, Minhas FA, et al. Assessment of patient satisfaction with mental health services in a tertiary care setting. Journal of Ayub Medical College, Abbottabad: JAMC. 2011;23(1):43–46.Google Scholar
- 23.Reichheld FF, Markey R, Reichheld FF. The Ultimate Question 2.0 : How Net Promoter Companies Thrive in a Customer-Driven World. Harvard Business Press; 2011.Google Scholar
- 29.Kapp C, Perlini T, Jeanneret T, et al. Identifying the determinants of perceived quality in outpatient child and adolescent mental health services from the perspectives of parents and patients. European Child and Adolescent Psychiatry 2017 [Epub ahead of print].Google Scholar