As the increase of complexity in the telecommunication service and system, the importance of service quality and reliability has also gained more interest. In this paper, state-of-the-art of various quality terms has been discussed; as well, the relationship among these terms toward user satisfaction and a new reliability evaluation perspective has been presented through the measurement parameters. Moreover, the limitations of traditional reliability evaluation methods have been raised; accordingly, the selective resilience parameter algorithm and the modern reliability evaluation method are proposed by using Bayesian statistics. The proposed algorithm can provide practical reliability measurement and can apply for a preventive failure or maintenance plan. Besides, the novel estimation approach can incorporate the effect of both subjective and objective parameters into the service or system reliability estimation.
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Kamyod, C., Nielsen, R.H., Prasad, N.R. et al. A Novel Estimation Framework for Quality of Resilience. Wireless Pers Commun 90, 1369–1386 (2016). https://doi.org/10.1007/s11277-016-3395-5
- Quality terms
- User satisfaction
- Bayesian reliability modeling
- Subjective parameters