Advertisement

Springer Nature is making SARS-CoV-2 and COVID-19 research free. View research | View latest news | Sign up for updates

Personalization in cultural heritage: the road travelled and the one ahead

Abstract

Over the last 20 years, cultural heritage has been a favored domain for personalization research. For years, researchers have experimented with the cutting edge technology of the day; now, with the convergence of internet and wireless technology, and the increasing adoption of the Web as a platform for the publication of information, the visitor is able to exploit cultural heritage material before, during and after the visit, having different goals and requirements in each phase. However, cultural heritage sites have a huge amount of information to present, which must be filtered and personalized in order to enable the individual user to easily access it. Personalization of cultural heritage information requires a system that is able to model the user (e.g., interest, knowledge and other personal characteristics), as well as contextual aspects, select the most appropriate content, and deliver it in the most suitable way. It should be noted that achieving this result is extremely challenging in the case of first-time users, such as tourists who visit a cultural heritage site for the first time (and maybe the only time in their life). In addition, as tourism is a social activity, adapting to the individual is not enough because groups and communities have to be modeled and supported as well, taking into account their mutual interests, previous mutual experience, and requirements. How to model and represent the user(s) and the context of the visit and how to reason with regard to the information that is available are the challenges faced by researchers in personalization of cultural heritage. Notwithstanding the effort invested so far, a definite solution is far from being reached, mainly because new technology and new aspects of personalization are constantly being introduced. This article surveys the research in this area. Starting from the earlier systems, which presented cultural heritage information in kiosks, it summarizes the evolution of personalization techniques in museum web sites, virtual collections and mobile guides, until recent extension of cultural heritage toward the semantic and social web. The paper concludes with current challenges and points out areas where future research is needed.

References

  1. Abowd G., Atkeson C.G., Hong J., Long S., Kooper R., Pinkerton M.: Cyber-guide: a context-aware tour guide. Wirel. Netw. 3(5), 421–433 (1997)

  2. Ahiara, K., Yamada, T., Kando, N., Fujisawa, S., Uehara, Y., Baba, T., Nagata, S., Tojo, T., Adachi, J.: Supporting creation and sharing of contents of cultural heritage objects for educational purposes. In: Aroyo, L., Kuflik, T., Stock, O., Zancanaro, M. (eds.) Proceedings of AH2008 Workshop on Personalized Access to Cultural Heritage, pp. 15–24. Hannover, Germany (2008)

  3. Ardissono L., Goy A., Petrone G., Segnan M., Torasso P.: INTRIGUE: personalized recommendation of tourist attractions for desktop and handset devices. Appl. Artif. Intell. 17(8–9), 687–714 (2003)

  4. Ardissono L., Bosio G., Goy A., Petrone G., Segnan M., Torretta F.: Collaboration support for activity management in a personal cloud. Int. J. Distrib. Syst 2(4), 30–43 (2011)

  5. Astudillo, H., Inostroza, P., Lopez, C.: Context/SR: a multi-institutional semantic integration platform. In: J. Trant, D. Bearman (eds.) Proceedings of the International Conference for Culture and Heritage Online 2008 on Museums and the Web. Montreal, Quebec, Canada. Consulted July 20, 2010. http://www.archimuse.com/mw2008/papers/astudillo/astudillo.html (2008).

  6. Berkovsky S., Kuflik T., Ricci F.: Mediation of user models for enhanced personalization in recommender systems. User Model. User Adapt. Interact. 18(3), 245–286 (2008)

  7. Bernstein, S.: Where do we go from here? Continuing with Web 2.0 at the Brooklyn Museum. In: J. Trant, D. Bearman (eds.) Proceedings of the International Conference for Culture and Heritage Online 2008 on Museums and the Web. Montreal, Quebec, Canada, Consulted July 20, 2010. http://www.archimuse.com/mw2008/papers/bernstein/bernstein.html (2008)

  8. Bianchi, A., Zancanaro, M.: Tracking users’ movements in an artistic physical space. In: Caenepeel, M., Benyon, D., Smoth, D. (eds.) Proceedings of the 13 Annual Conference on Community of the Future, pp. 103–106. Siena, Italy (1999)

  9. Billsus, D., Pazzani, M.: Content-based recommendation systems: In: Brusilovsky, P., Kobsa, A., Nejdl, W. (eds.) The Adaptive Web. Methods and Strategies of Web Personalization, pp. 325–341. Springer, Berlin (2007)

  10. Bohnert F., Zukerman I., Berkovsky S., Baldwin T., Sonenberg L.: Using interest and transition models to predict visitor locations in museums. AI Commun. 21(2–3), 195–202 (2008)

  11. Bonis B., Stamos J., Vosinakis S., Andreou I., Panayiotopoulos T.: A platform for virtual museums with personalized content. Multimed. Tools Appl. 42(2), 139–159 (2009)

  12. Calder J., Melengoglou A.C., Callaway C., Not E., Pianesi F., Androutsopoulos I., Spyropoulos C.D., Xydas G., Kouroupetroglou G., Roussou M.: Multilingual personalized information objects. In: Stock, O., Zancanaro, M. (eds) Multimodal Intelligent Information Presentation, pp. 177–201. Springer, Netherlands (2005)

  13. Carmagnola F., Cena F., Console L., Cortassa O., Gena C., Goy A., Torre I., Toso A., Vernero F.: Tag-based user modeling for social multi-device adaptive guides. User Model. User Adapt. Interact. 18(5), 497–538 (2008)

  14. Cena F., Console L., Gena C., Goy A., Levi G., Modeo S., Torre I.: Integrating heterogeneous adaptation techniques to build a flexible and usable mobile tourist guide. AI Commun. 19(4), 369–384 (2006)

  15. Cheverst, K., Davies, N., Mitchell, K., Smith, P.: Providing tailored (context-aware) information to city visitors. In: Brusilovsky, P., Stock, O., Strapparava, C. (eds.) Proceedings of the International Conference, AH 2000 on Adaptive Hypermedia and Adaptive Web-based Systems, pp. 73–85. Trento, Italy (2000)

  16. Chin, D., Crosby, M.E.: Special issue on empirical evaluation of user models and user modeling systems. User Model. User Adapt. Interact. 12(2–3) (2002)

  17. Ciavarella C., Paternò F.: The design of a handheld, location-aware guide for indoor environments. Pers. Ubiquitous Comput. 8(2), 82–91 (2004)

  18. Cramer H., Evers V., Ramlal S., van Someren M., Rutledge L., Stash N., Aroyo L., Wielinga B.: The effects of transparency on trust in and acceptance of a content-based art recommender. User Model. User Adapt. Interact. 18(5), 455–496 (2008)

  19. Dalton, J.B.: Can structured metadata play nice with tagging systems? Parsing new meanings from classification-based descriptions on Flickr Commons. In: Trant, J., Bearman, D. (eds.) Proceedings of the International Conference for Culture and Heritage Online 2010 on Museums and the Web. Denver, CO, USA, Consulted June 27, 2010. http://www.archimuse.com/mw2010/papers/dalton/dalton.html (2010)

  20. Damiano R., Gena C., Lombardo V., Nunnari F., Pizzo A.: A stroll with Carletto: adaptation in drama-based tours with virtual characters. User Model. User Adapt. Interact. 18(5), 417–453 (2008)

  21. de Gemmis, M., Lops, P., Semeraro, G., Basile, P.: Integrating tags in a semantic content-based recommender. In: Pu, P., Bridge, D., Mobasher, B., Ricci, F. (eds.) Proceedings of the 2008 ACM Conference on Recommender Systems, pp. 163–170. Lausanne, Switzerland (2008)

  22. Dicker, E.: The impact of blogs and other social media in the life of a curator. In: Trant, J., Bearman, D. (eds.) Proceedings of the International Conference for Culture and Heritage Online 2010 on Museums and the Web. Denver, CO, USA, Consulted June 27, 2010. http://www.archimuse.com/mw2010/papers/dicker/dicker.html (2010)

  23. Falk J.: Identity and the Museum Visit Experience. Left Coast Press, Walnut Creek (2009)

  24. Filippini Fantoni, S.: Personalization through IT in Museums. Does it really work? The case of the Marble Museum website. In: Proceedings of ICHIM03 on Cultural Institutions and Digital Technology, Paris. Consulted June 27, 2010. http://www.archimuse.com/publishing/ichim03/070C.pdf (2003)

  25. Fink J., Kobsa A., Nill A.: Adaptable and adaptive information provision for all users, including disabled and elderly people. New Rev. Hypermed. Multimed. 4, 163–188 (1998)

  26. Fink J., Kobsa A.: User modeling for personalized city tours. Artif. Intell. Rev. 18, 33–74 (2002)

  27. Fisher, M., Kitchen Interactive, N., Twiss-Garrity, B.A.: Remixing exhibits: constructing participatory narratives with on-line tools to augment museum experiences. In: Trant, J., Bearman, D. (eds.) Proceedings of the International Conference for Culture and Heritage Online 2007 on Museums and the Web. San Francisco, CA. Consulted June 27, 2010. http://www.archimuse.com/mw2007/papers/fisher/fisher.html (2007)

  28. Garzotto, F., Cinotti T., Pigozzi, M.: Designing multi-channel web frameworks for cultural tourism applications: the MUSE case study. In: Trant, J., Bearman, D. (eds.) Proceedings of the International Conference for Culture and Heritage Online 2003 on Museums and the Web. Charlotte, NC, USA. Consulted June 27, 2010. http://www.archimuse.com/mw2003/papers/garzotto/garzotto.html (2003)

  29. Ghiani, G., Leporino, B., Paternò, F., Santoro, S.: Exploiting RFIDs and tilt-based interaction for mobile museum guides accessible to vision-impaired users. In: Miesenberger, K., Klaus, J., Zagler, W., Karshmer, A. (eds.) Computers Helping People with Special Needs: Eleventh International Conference, ICCHP 2008, pp. 1070–1077. Linz, Austria (2008)

  30. Ghiani, G., Paternò, F., Santoro, C., Spano, L.D. UbiCicero: a location-aware, multi-device museum guide. Interact. Comput. 21(4), 288–303 (2009)

  31. Göker A., Mirhaug H.: Evaluation of a mobile system in context. Inf. Process. Manag 44, 39–65 (2008)

  32. Hanani U., Shapira B., Shoval P.: Information filtering: overview of issues, research and systems. User Model. User Adapt. Interact. 11(3), 203–259 (2001)

  33. Hatala M., Wakkary R.: Ontology-based user modeling in an augmented audio reality system for museums. User Model. User Adapt. Interact. 15(3–4), 339–380 (2005)

  34. Heckmann, D., Krüger, A.: A user modeling markup language (UserML) for ubiquitous computing. In: Brusilovsky, P., Corbett, A., de Rosis, F. (eds.) Proceedings of the Ninth International Conference on User Modeling, pp. 393–397. Johnstown, PA, USA (2003)

  35. Heckmann, D., Schwartz, T., Brandherm, B., Schmitz, M., von Wilamowitz-Moellendorff, M.: GUMO—the general user model ontology. In: Proceedings of the 10th International Conference on User Modeling (UM’2005), pp. 428–432. Edinburgh, UK (2005)

  36. Jackson, S., Adamson, R.: Doing it for the kids: Tate online on engaging, entertaining and (stealthily) educating six to 12-year-olds. In: Trant, J., Bearman, D. (eds.) Proceedings of the International Conference for Culture and Heritage Online 2009 on Museums and the Web 2009. Indianapolis, IA, USA. Consulted June 27, 2010. http://www.archimuse.com/mw2009/papers/jackson/jackson.html (2009)

  37. Jameson A., Smyth B.: Recommendation to groups. In: Brusilovsky, P., Kobsa, A., Nejdl , W. (eds) The Adaptive Web, Methods and Strategies of Web Personalization, pp. 596–627. Springer, Berlin (2007)

  38. Karagiannidis C., Sampos D.: Layered evaluation of adaptive applications and services. In: Brusilovsky, P., Stock, O., Strapparava, C. (eds.) Proceedings of Adaptive Hypertext—AH 2000. Springer LNCS, vol. 1892, pp. 343–346. Springer, Heidelberg (2000)

  39. Kay, J., Lum, A., Niu, W.: A scrutable museum tour guide system. In: Butz, A., Kray, C., Krüger, A. (eds.) Proceedings of the 2nd Workshop on Multi-User and Ubiquitous User Interfaces, Jan. 9, 2005, pp. 19–20. San Diego, USA (2005)

  40. Kobsa A.: Generic user modeling systems. User Model. User Adapt. 11(1), 49–63 (2001)

  41. Kohrs A., Merialdo B.: Creating user-adapted Websites by the use of collaborative filtering. Interact. Comput. 13, 695–716 (2001)

  42. Konstan, J.A., Riedl, J.: Recommender systems: from algorithms to user experience. User Model. User Adapt. Interact. 22 (this issue) (2012)

  43. Krösche J., Baldzer J., Boll S.: MobiDENK—mobile multimedia in monument conservation. IEEE Multimed. 11(2), 72–77 (2004)

  44. Kuflik, T., Kay J., Kummerfeld, B.: Lifelong personalized museum experiences. In: Berkovsky, S., Bohnert, F., Carmagnola, F., Cheng, D., Heckmann, D., Kuflik, T., Nurmi, P., Partridge, K. (eds.) Proceedings of Workshop on Pervasive User Modeling and Personalization (PUMP’10), June 2010, Big Island Hawaii, pp. 9–16 (2010)

  45. Kuflik, T., Stock, O., Zancanaro, M., Gorfinkel, A., Jbara, S., Sheidin, J., Kashtan, N.: A visitor’s guide in an “Active museum”: presentations, communications, and reflection. ACM J. Comput. Cult. Herit. 3(3) (2011)

  46. Lops, P., de Gemmis, M., Semeraro, G., Musto, C., Narducci, F., Bux, M.: A Semantic content-based recommender system integrating folksonomies for personalized access. In: Castellano, G., Jain, L.C., Fanelli, A.M. (eds.) Web Personalization in Intelligent Environments, vol. SCI 229, pp. 27–47: Springer, Heidelberg (2009)

  47. Lord B.: The Manual of Museum Learning. AltaMira Press, Lanham (2007)

  48. Marti P., Lanzi P.: I enjoyed that this much! Techniques for measuring usability in leisure-oriented applications. In: Bawa, J., Dorazio, P., Trenner, L. (eds) The Usability Business: Making the Web Work, pp. 49–59. Springer, London (2001)

  49. Masthoff J.: Group modeling: selecting a sequence of television items to suit a group of viewers. User Model. User Adapt. Interact. 14(1), 37–85 (2004)

  50. Masthoff J., Gatt A.: In pursuit of satisfaction and the prevention of embarrassment: affective state in group recommender systems. User Model. User Adapt. Interact. 16(3–4), 281–319 (2006)

  51. Oberlander J., O’Donnell M., Mellish C., Knott A.: Conversation in the museum: experiments in dynamic hypermedia with the intelligent labeling explorer. New Rev. Multimed. Hypermed. 4, 11–32 (1998)

  52. Oberlander, J., Karakatsiotis, G., Isard, A., Androusotpoulos, I.: Building an adaptive museum gallery in Second Life. In: Trant, J., Bearman, D. (eds.) Proceedings of the International Conference for Culture and Heritage Online 2008 on Museums and the Web. Montreal, Quebec, Canada. Consulted June 27, 2010. http://www.archimuse.com/mw2008/papers/oberlander/oberlander.html (2008)

  53. O’Hare G.M.P., O’Grady M.J.: Gulliver’s Genie: a multi-agent system for ubiquitous and intelligent content delivery. Comput. Commun. 26(11), 1177–1187 (2003)

  54. Opperman R.: Adaptive user support—Ergonomic design of manually and automatically adaptable software. Lawrence Erlbaum Associates, Hillsdale (1994)

  55. Oppermann R., Specht M.: A context-sensitive nomadic exhibition guide. In: Thomas, P.J., Gellersen, H. (eds) Proceedings of the 2nd International Symposium on Handheld and Ubiquitous Computing, pp. 127–142. Lecture Notes in Computer Science, Bristol, UK (2000)

  56. Paliouras, G.: Discovery of Web user communities and their role in personalization. User Model. User Adapt. Interact. 22 (this issue) (2012)

  57. Paramythis A., Weibelzahl S., Masthoff J.: Layered evaluation of interactive adaptive systems: framework and formative methods. User Model. User Adapt. Interact. 20(5), 383–453 (2010)

  58. Paris, C., Wan, S., Wilkinson, R., Wu, M.: Generating personal travel guides—and who wants them? In: Bauer, M., Gmytrasiewicz, P.J., Vassileva, J. (eds.) Proceedings of the Eight Conference on User Modeling, pp. 251–253. Sonthofen, Germany (2001)

  59. Paternò, F., Mancini, C.: Designing web user interfaces adaptable to different types of use. In: Trant, J., Bearman, D. (eds.) Proceedings of the International Conference for Culture and Heritage Online 1999 on Museums and the Web 1999, Pittsburgh, USA. Consulted June 27, 2010. http://www.archimuse.com/mw99/papers/paterno/paterno.html (1999)

  60. Petrelli, D., De Angeli, A., Convertino, G.: A User-centered approach to user modeling. In: Kay, J. (ed.) Proceedings of the 7th International Conference UM’99 on User Modeling, pp. 255–264 (1999)

  61. Petrelli D., Not E.: User-centred design of flexible hypermedia for a mobile guide: reflections on the hyperaudio experience. User Model. User Adapt. Interact. 15(3–4), 303–338 (2005)

  62. Plua, C., Jameson, A.: Collaborative preference elicitation in a group travel recommender system In: Ricci, F., Smyth, B. (eds.) Proceedings of AH 2002 Workshop on Recommendation and Personalization in eCommerce, pp. 148–154. Malaga, Spain (2002)

  63. Rocchio, J.J.: Performance indices for document retrieval. In: Salton, G. (ed.): The SMART Retrieval System—Experiments in Automatic Documents Processing, pp. 57–67. Englewood, NJ (1971)

  64. Ruotsalo, T., Mälekä, E., Kauppinen, T., Hyvönen, E., Haav, K., Rantale, V., Frosterus, M., Dokoohaki, N., Matskin, M.: Smartmuseum: personalized context-aware access to digital cultural heritage. In: Third International Conference Proceedings of International Conference on Digital Libraries and the Semantic Web 2009 (ICSD2009) on Advances in Semantic Processing, Trento, Italy (2009)

  65. Schmidt-Belz, B., Laamanen, H., Poslad, S., Zipf, A.: Location-based mobile tourist services—first user experiences. In: Frew, A.J., Hitz, M. , O’Connor P. (eds.) Proceedings of the tenth International Conference on Information Technology and Travel & Tourism, pp. 115–123. Helsinki, Finland (2003)

  66. Schmitz, P.L., Black, M.T.: The Delphi toolkit: enabling semantic search for museum collections. In: Trant, J., Bearman, D. (eds.) Proceedings of the International Conference for Culture and Heritage Online 2008 on Museums and the Web 2008. Montreal, Quebec, Canada, Consulted June 27, 2010. http://www.archimuse.com/mw2008/papers/schmitz/schmitz.html (2008)

  67. Sparacino, F.: The museum wearable: real-time sensor-driven understanding of visitors’ interests for personalized visually-augmented museum experiences. In: Trant, J., Bearman, D. (eds.) Proceedings of the International Conference for Culture and Heritage Online 2002 on Museums and the Web 2002, Boston, MA. Consulted June 27, 2010. http://www.archimuse.com/mw2002/papers/sparacino/sparacino.html (2002)

  68. Stein, R., Bachta, E.: Breaking the bottleneck: using pseudo-wikis to enable rich web authoring for non-technical staff members. In: Trant, J., Bearman, D. (eds.) Proceedings of the International Conference for Culture and Heritage Online 2010 on Museums and the Web 2010. Denver, Colorado. Consulted June 27, 2010. http://www.archimuse.com/mw2010/papers/stein-bachta/stein-bachta.html (2010)

  69. Stock O., Carenini G., Cecconi F., Franconi E., Lavelli A., Magnini B., Pianesi F., Ponzi M., Samek-Lodovici V., Strapparava C.: Alfresco: enjoying the combination of NLP and hypermedia for information exploration. In: Maybury, M.T. (eds) Intelligent Multimedia Interfaces, pp. 197–224. AAAI Press, Menlo Park (1993)

  70. Stock O., Zancanaro M., Busetta P., Callaway C., Krüger A., Kruppa M., Kuflik T., Not E., Rocchi C.: Adaptive, intelligent presentation of information for the museum visitor in PEACH. User Model. User Adapt. Interact. 17(3), 257–304 (2007)

  71. Stock, O., Callaway, C.: Multiple coordinated mobile narratives as a catalyst for face-to-face group conversation. In: Iurgel, I.A., Zagalo, N., Petta, P. (eds.) Proceedings of the 2nd Joint International Conference on Interactive Digital Storytelling. Guimarães, Portugal, pp. 209–220 (2009)

  72. Sumi, Y., Mase, K.: AgentSalon: facilitating face-to-face knowledge exchange through conversations among personal agents. In: André, E., Sen, S., Frasson, C., Müller, J. (eds.) Proceedings of the Fifth International Conference on Autonomous Agents. Montreal, Quebec, Canada, pp. 393–400 (2001)

  73. Sylaiou S., Mania K., Karoulis A., White M.: Exploring the relationship between presence and enjoyment in a virtual museum. Int. J. Hum. Comput. Stud. 68, 243–253 (2010)

  74. Toch, E., Wang, Y., Cranor, L.F.: Personalization and privacy: a survey of privacy risks and remedies in personalization-based systems. User Model. User Adapt. Interact. 22 (this issue) (2012)

  75. Trant J.: Exploring the potential for social tagging and folksonomy in art museums: proof of concept. New Rev. Hypermed. Multimed. 12(1), 83–105 (2006)

  76. Van Loon, H., Gabriels, K., Luyten, K., Teunkens, D., Roberto, K., Coninx, K., Manshoven, E.: Supporting social interaction: a collaborative trading game on PDA. In: Trant, J., Bearman, D. (eds.) Proceedings of the International Conference for Culture and Heritage Online 2007 on Museums and the Web 2007. San Francisco, CA, Consulted June 27, 2010. http://www.archimuse.com/mw2007/papers/vanLoon/vanLoon.html (2007)

  77. van Setten, M., Pokraev, S., Koolwaaij J.: Context-aware recommendations in the mobile tourist application COMPASS. In: Nejdl, W., De Bra, P. (eds.). Proceedings of the Third International Conference on Adaptive Hypermedia, pp. 235–244. Eindhoven, the Netherlands (2004)

  78. Vassileva, J.: Motivating participation in social computing applications: a user modeling perspective. User Model. User Adapt. Interact. 22 (this issue) (2012)

  79. Vassileva J., Sun L.: Using community visualization to stimulate participation in online communities. e-Service J. 6(1), 3–39 (2007)

  80. Véron, E., Levasseur, M.: Ethnographie de l’exposition: l’espace, le corps, le sens, Paris, Bibliothèque publique d’Information, Centre Georges Pompidou, Paris, France (1983)

  81. Vlahakis, V., Ioannidis, N., Karigiannis, J.: ARCHEOGUIDE: Challenges and Solutions of a Personalised Augmented Reality Guide for Archaeological sites. Computer Graphics in Art, History and Archaeology. IEEE Comput. Graph. Appl. 22(5), 52–60 (2002)

  82. Vom Lehn, D., Hindmarsh, J., Luff, P., Heath, C.: Proceedings of CHI 2007 on Engaging Constable: Revealing Art with New Technology, pp. 1485–1494. San Jose, California, USA (2007)

  83. Wakkary, R., Hatala, M., Muise, K., Tanenbaum, K., Budd J.: 2009, Kurio: a museum guide for families. In: Villar, N., Izadi, S., Fraser, M., Benford, S., Kern, D., Sahami, A. (eds.) Proceedings of 3rd International Conference on Tangible and Embedded Interaction. Cambridge, UK, pp. 215–222

  84. Wang Y., Stash N., Aroyo L., Gorgels P., Rutledge L., Schreiber G.: Recommendations based on semantically enriched museum collections. J. Web Semant. 6(4), 283–290 (2008)

  85. Wang, Y., Stash, N., Aroyo, L., Hollink, L., Schreiber, G.: Semantic relations in content-based recommender systems. In: Gil Y. , Fridman Noy, N. (eds.) Proceedings of the Fifth International Conference on Knowledge Capture. Redondo Beach, CA, pp. 209–210 (2009)

  86. Weibelzahl, S.: Evaluation of Adaptive Systems, Ph.D Thesis, University of Freiburg, Germany (2002)

  87. Weibelzahl S.: Problems and pitfalls in evaluating adaptive systems. In: Chen, S.Y., Magoulas, G.D. (eds) Adaptable and Adaptive Hypermedia Systems, pp. 285–299. IRM Press, Hershey (2005)

  88. Wilkening S., Chung J.: Life Stages of the Museum Visitor: Building Engagement Over a Lifetime. American Association of Museums Press, Washington, DC (2009)

  89. Yatani K., Onuma M., Sugimoto M., Kusunoki F.: Musex: a system for supporting children’s collaborative learning in a museum with PDAs. Syst. Comput. Jpn. 35(14), 54–63 (2004)

  90. Zancanaro, M., Kuflik, T., Boger, Z., Goren-Bar, D., Goldwasser, D.: Analyzing museum visitors’ behavior patterns. In: Conati, C., McCoy, K.F., Paliouras, G. (eds.) User Modeling. Lecture Notes in Computer Science, vol. 451, pp. 238–246. Springer, Heidelberg (2007)

  91. Zimmermann A., Lorenz A.: LISTEN: a user-adaptive audio-augmented museum guide. User Model. User Adapt. Interact. 18(5), 389–416 (2008)

Download references

Author information

Correspondence to Liliana Ardissono.

Rights and permissions

Reprints and Permissions

About this article

Cite this article

Ardissono, L., Kuflik, T. & Petrelli, D. Personalization in cultural heritage: the road travelled and the one ahead. User Model User-Adap Inter 22, 73–99 (2012). https://doi.org/10.1007/s11257-011-9104-x

Download citation

Keywords

  • Personalized access to cultural heritage
  • Personalization
  • Cultural heritage