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The Journal of Supercomputing

, Volume 72, Issue 5, pp 1757–1769 | Cite as

Speaker diarization method of telemarketer and client for improving speech dictation performance

  • Dahae Jung
  • Min-Kyoung Bae
  • Man Yong Choi
  • Eui Chul Lee
  • Jinoo JoungEmail author
Article
  • 138 Downloads

Abstract

Financial institutions employ speech dictation systems that convert the conversation recordings between telemarketer and client into the texts. The dictation system is necessary for checking incomplete sales, in which a telemarketer fails to provide important sales information to a client. However, the manually performed dictation procedure takes too much time and effort. Automatic speech dictation system is being adopted as an alternative. We suggest that, in such an automatic speech dictation system, a speaker diarization is performed prior to speech recognition. In this paper, we propose a diarization method based on pitch detection, which suits very well to given condition in which two speakers, telemarketer and client, make a conversation in a telephone recording. We suggest a method based on average short time spectral feature and unsupervised learning scheme. In the experiments, actual telephone recordings for insurance contraction were used. We obtained on average about 6 % of Diarization Error Rate (DER).

Keywords

Speaker diarization Telemarketing Unsupervised learning  Speech dictation 

Notes

Acknowledgments

This work was supported by a NAP (National Agenda Project) of the Korea Research Council of Fundamental Science & Technology. Also, this work was supported by the MSIP(Ministry of Science, ICT and Future Planning), Korea, under the ITRC(Information Technology Research Center) support program (IITP-2015-H8501-15-1014) supervised by the IITP(Institute for Information & communications Technology Promotion).

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Copyright information

© Springer Science+Business Media New York 2015

Authors and Affiliations

  • Dahae Jung
    • 1
  • Min-Kyoung Bae
    • 1
  • Man Yong Choi
    • 2
  • Eui Chul Lee
    • 1
  • Jinoo Joung
    • 1
    Email author
  1. 1.Department of Computer ScienceSangmyung UniversityJongno-GuRepublic of Korea
  2. 2.Safety Measurement CenterKorea Research Institute of Standards and ScienceYuseong-guRepublic of Korea

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