Software Quality Journal

, Volume 18, Issue 3, pp 341–359 | Cite as

Integration of strategic management, process improvement and quantitative measurement for managing the competitiveness of software engineering organizations

  • Javier García Guzmán
  • Hugo A. Mitre
  • Antonio Amescua
  • Manuel Velasco


Strategic management is a key discipline that permits companies to achieve their competitive goals. An effective and explicit alignment and integration of business strategy with SPI initiatives based on measurement is essential to prevent loss of income, customers and competitiveness. By integrating SPI models and measurement techniques in the strategy management process, an organization’s investments will be better aligned with strategy, optimizing the benefits obtained as a result of an SPI program. In this paper, the authors propose BOQM (Balanced Objective-Quantifiers Methodology) that integrates properly strategic management, process improvement and quantitative measurement to manage the competitiveness of software engineering organizations. Finally, this paper presents and discusses the results from implementing BOQM in a software development organization.


Strategic management Software process improvement Quantitative measurement Software engineering organizations IT governance 



This work has been partially funded by the Spanish Ministry of Science and Technology through the TIC2004-7083 and TIN2009-10700 projects and the Spanish Ministry of Industry through project PPT-430000-2008-54. This work was also supported by PROGRESION SMP (UC3M 2006/03617/001). Moreover, we thank Dr. Victor R. Basili from Fraunhofer Center for Experimental Software Engineering, who reviewed this article.


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Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  • Javier García Guzmán
    • 1
  • Hugo A. Mitre
    • 1
  • Antonio Amescua
    • 1
  • Manuel Velasco
    • 1
  1. 1.Department of Computer ScienceCarlos III University of MadridLeganesSpain

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