Software Quality Journal

, Volume 14, Issue 1, pp 53–64 | Cite as

Towards real process improvement from internal auditing—A case study

  • Michael Elliott
  • Ray Dawson
  • Janet Edwards


The analysis of audit findings should prove useful in uncovering the problems practitioners have in implementing a software quality management regime. The understanding gained from this analysis could then be used to solve the issues involved, and make software management, e.g. development or procurement, more effective. This case study presents an initial analysis of audit findings that led to the need to review some of the approaches taken in gathering audit data. This review included the techniques used and the motivation of auditors. A detailed implementation rating system was devised to further investigate and accurately identify specific problems. It was also used to test and validate initial conclusions and highlight problems with audit sampling. Without proper management, particularly for the analysis of audit findings, the internal audit process can be an ineffective use of resources. The recommendations made by this paper can provide practical solutions to making internal auditing a cost-effective, problem solving, management tool.


Operating System Quality Management Management Tool Detailed Implementation Process Improvement 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. Arter, D.R. 1989. Quality Audits for Improved Performance, ASQC Quality Press, Wisconsin, USA, ISBN 0-87389-057-4Google Scholar
  2. Davidson, A. and Stern, L. 2004. A quality self-assessment model, Managerial Auditing Journal, Vol. 19 (7), 859–868, Emerald.Google Scholar
  3. Department of Education, Tasmania 2003. Internal Audit, Sampling Techniques, (visited October 2004)
  4. International Standards Organisation (ISO), 2000. ISO 9001: 2000 Quality Management Systems—Requirements, ISO, Geneva, Switzerland.Google Scholar
  5. ISO/IAF. 2004. The Auditing Practices Group web site: The role and value of the audit checklist, http://www.iso.rog/tc176/ISO9001AuditingPracticesGroup (visited October 2004)
  6. Taormina, T. 1999. Successful Internal Auditing To ISO 9000, Prentice Hall, New Jersey, USA ISBN 0-13-856808-1Google Scholar

Copyright information

© Springer Science + Business Media, Inc. 2006

Authors and Affiliations

  • Michael Elliott
    • 1
  • Ray Dawson
    • 2
  • Janet Edwards
    • 2
  1. 1.Reading, BerkshireUK
  2. 2.Department of Computer ScienceLoughborough UniversityLoughboroughUK

Personalised recommendations