Systemic Practice and Action Research

, Volume 32, Issue 5, pp 521–555 | Cite as

Elicitation of Tacit Knowledge Using Soft Systems Methodology

  • Payam HanafizadehEmail author
  • Fakhrossadat Ghamkhari
Original Paper


Elicitation of tacit knowledge is of paramount importance in organizations for novice people’s use of experts’ knowledge. One of the shortcomings of knowledge elicitation techniques is lack of consensus among experts in eliciting tacit knowledge. In other words, experienced individuals have different viewpoints regarding the statement of complicated knowledge activities. Hence, using soft thinking approach, it is tried to establish agreement among experts and solve the problems of previous techniques. In the present study, a combination of concept mapping, scenario making, teach back, and card sorting techniques within the framework of soft systems methodology have been used. In this way, a methodology is presented for eliciting tacit knowledge.


Tacit knowledge Explicit knowledge Knowledge management Soft system methodology Soft thinking 


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Authors and Affiliations

  1. 1.Department of Industrial Management, Faculty of Management and AccountingAllameh Tabataba’i UniversityTehrānIran

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