Social Justice Research

, Volume 21, Issue 4, pp 470–489 | Cite as

E-Mail Communication and Group Cooperation in Mixed Motive Contexts

  • Charles E. NaquinEmail author
  • Terri R. Kurtzberg
  • Liuba Y. Belkin


Two empirical studies are presented that explore how and why e-mail communication (versus face-to-face communication) influences cooperation in mixed motive group contexts. Results indicate that, relative to those engaging in face-to-face interaction, those who interacted via e-mail were (1) less cooperative and (2) felt more justified in being noncooperative. Feelings of justification mediated the relationship between communication media and the decision to cooperate or not.


E-mail Cooperation Group work Decision-making Social dilemmas 



We would like to thank the Rutgers Business School Research Resource Committee and the Rutgers Business School Technology Management Research Center for grants that supported this research. We also wish to express our appreciation to Sandra Cha, Jennifer Mueller, John Jost, and three anonymous reviewers for helpful comments and suggestions on this paper.


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Copyright information

© Springer Science+Business Media, LLC 2008

Authors and Affiliations

  • Charles E. Naquin
    • 1
    Email author
  • Terri R. Kurtzberg
    • 2
  • Liuba Y. Belkin
    • 3
  1. 1.Department of Management, Kellstadt Graduate School of BusinessDePaul UniversityChicagoUSA
  2. 2.Rutgers Business SchoolRutgers UniversityPiscatawayUSA
  3. 3.College of Business & EconomicsLehigh UniversityBethlehemUSA

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