Social Justice Research

, Volume 21, Issue 4, pp 470–489 | Cite as

E-Mail Communication and Group Cooperation in Mixed Motive Contexts

  • Charles E. Naquin
  • Terri R. Kurtzberg
  • Liuba Y. Belkin
Article

Abstract

Two empirical studies are presented that explore how and why e-mail communication (versus face-to-face communication) influences cooperation in mixed motive group contexts. Results indicate that, relative to those engaging in face-to-face interaction, those who interacted via e-mail were (1) less cooperative and (2) felt more justified in being noncooperative. Feelings of justification mediated the relationship between communication media and the decision to cooperate or not.

Keywords

E-mail Cooperation Group work Decision-making Social dilemmas 

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Copyright information

© Springer Science+Business Media, LLC 2008

Authors and Affiliations

  • Charles E. Naquin
    • 1
  • Terri R. Kurtzberg
    • 2
  • Liuba Y. Belkin
    • 3
  1. 1.Department of Management, Kellstadt Graduate School of BusinessDePaul UniversityChicagoUSA
  2. 2.Rutgers Business SchoolRutgers UniversityPiscatawayUSA
  3. 3.College of Business & EconomicsLehigh UniversityBethlehemUSA

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