Quality & Quantity

, Volume 48, Issue 2, pp 659–672 | Cite as

The development of FFMD Pyramid: Fuzzy Family_Marriage Deployment as decision support method to improve human resources performance

  • P. L. Rika Fatimah


Improvement action to human resource (HR) in organization plays important role in determining the success of organization. Many studies have been done to discuss on how the organization may improve their HR performance. However, not many studies yet discuss the level of improvement that organization shall taken appropriately. Identification of organization’s priority level of improvement seems found to be a complicated work to do in most emerging organizations. High intangible and invisible variables and attributes contribute to unclear situations and perceptions in the organization itself. The complexity and limitation in tools and techniques, make each solution taken is less efficient and effective. Therefore, this study will discuss the development of Fuzzy Family_Marriage Deployment (FFMD) Pyramid. FFMD Pyramid is a new method for decision support in organization especially for HR by equally deploy dimension and variable of family and marriage to quality dimension and variable in organization then identify priorities by considering the deployment value (crisp value) and fuzzy value (non-crisp value) as decision support for organization to plan and decide proper improvement action with proper percentage (%) level of priority of improvement action. As result, a concise and simple pyramid shall present an informative yet effective and efficient to the decision maker to support their better decision especially with regard to the improvement action for HR performance. In addition, the Family_Marriage value that utilize in this study may bring about a new perspective that decision maker shall consider to support their decision process especially for the HR improvement action.


Quality improvement Performance measurement Fuzzy logic QFD Family and marriage Human resource 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. Auh S., Johnson M.D.: Cross-cultural invariance of measures of satisfaction and service quality. J. Bus. Res. 57, 901–912 (2002)Google Scholar
  2. Bourne M., Neely A., Platts K., Mills J.: The success and failure of performance measurement initiatives: perceptions of participating managers. Int. J. Oper. Prod. Manag. 22(11), 1288–1310 (2002)CrossRefGoogle Scholar
  3. Carlson D.S., Kacmar K.M, Zivnuska S., Ferguson M., Whitten D.: Work-Family enrichment and job Performance: a constructive replication of affective events theory. J. Occup. Health Psychol. 16(3), 297–312 (2011)CrossRefGoogle Scholar
  4. Carrasco R.V., Perez M.E.L., Centeno E.: A qualitative approach to the challenges for women in management: Are they really starting in the 21st century?. Qual. Quant. Int. J. 46(5), 1337–1357 (2012)CrossRefGoogle Scholar
  5. Chennell, A.F., Dransfield, S.B., Field, J.B., Fisher, N.I., Saunders, I.W., D.E. (2000). OPM: a system for organisational performance measurement. Presented at “Performance measurement—past, present and future”, University Of Cambridge, 19–21 July 2000Google Scholar
  6. Comstock T., Dooley K.: A tale of two QFDs. Qual. Manag. J. 5(4), 32–45 (1998)Google Scholar
  7. Cronbach L.J.: Coefficient alpha and the internal structure of tests. Psychometrica 16, 297–334 (1951)CrossRefGoogle Scholar
  8. Day, R.D., Gilbert, K.R., Sttles, B.H., Burr, W.R. (1995) Research and Theory in Family Science. Brooks/Cole Publishing Company, St. PaulGoogle Scholar
  9. Day R.G.: Quality Function Deployment. ASQC Quality Press, Wisconsin (1993)Google Scholar
  10. Goetsch, D.L, Davis, S.B.: Quality Management: Introduction to Total Quality Management for Production, Processing and Services, 3rd edn. Pearson Education, New Jersey (2000)Google Scholar
  11. Herbert T.T.: Organizational Behavior: Readings and Cases. Macmillan Publishing Co., New York (1976)Google Scholar
  12. Kaplan R.S., Norton D.P.: The Strategy-Focused Organisation. Harvard Business School Press, Boston (2001)Google Scholar
  13. Lockarmy A., Khuruna A.: Quality function deployment: total quality management for new product design. Int. J. Qual. Reliab. Manag. 12, 33–41 (1995)Google Scholar
  14. Looy, B.V.G., Gemmel, P., Dierdonck, V.R.: Services Management: An Integrated Approach. Prentice Hall, Edinburgh Gate (2003)Google Scholar
  15. Neely A.: The performance measurement revolution: why now and what next? Int. J. Oper. Prod. Manag. 19(2), 205–218 (1999)CrossRefGoogle Scholar
  16. Neely A., Adams C.: The performance prism perspective. J. Cost Manag. 15(1), 7–15 (2001)Google Scholar
  17. Nguyen, S.T., Yager, R.R.: Some research direction in Fuzzy Control. In: Theoretical Aspects of Fuzzy Control, pp. 302–307. Wiley, New York (1995)Google Scholar
  18. Rampersad, H.K.: Total Performance Scorecard: Redefining Management to Achieve Performance with Integrity. Heinemann Business Books, Elsevier Science, Massachusetts (2003)Google Scholar
  19. Rika Fatimah P.L., Jemain A.A.: QFD approach in determining importance of family performance: gender evaluation in Malaysia. Int. J. Popul. 13(2), 179–198 (2007)Google Scholar
  20. Rika Fatimah, P.L., Jemain, A.A.: Quality perspective on women’s role in marriage: assessment on women’s satisfaction and work. In Nardi, V. (ed.) Chapter 9: Book of Feminism and Women in Leadership, pp. 155–167. Nova Science Publisher, New York (2010). ISBN: 978-1-61122-578-5Google Scholar
  21. Rika Fatimah P.L., Ibrahim K., Jemain A.A., Mohamad Nasir S., Khairul Anuar M.A.: Quality_Family Deployment: a new perspective in determining priority importance for improving work performance in organization. Soc. Indicators Res. 92(1), 131–149 (2009a)CrossRefGoogle Scholar
  22. Rika Fatimah, P.L., Jemain, A.A., Khairul Anuar, M.A., Mohamad Nasir, S.: Quality_Marriage Deployment in determining priority needs for initiating marriage loyalty. Qual. Quant. Int. J. 43(3), 401–416 (2009b)Google Scholar
  23. Rika Fatimah P.L., Doris Padmini S., Ibrahim K.: A new approach on measuring quality of marriage: the linkage between quality in organization with marital dimensions and variables. Int. J. Soc. Sci. Econ. Art 2(1), 74–79 (2012)Google Scholar
  24. Sanchez J.A.L., Vijande M.L.S., Gutierrez J.A.T.: Value-creating functions, satisfaction and loyalty in business markets: a categorical variable approach using a robust methodology under structural equation modeling. Qual. Quant. Int. J. 46(3), 777–794 (2012)CrossRefGoogle Scholar
  25. Steenbergen E.F.V., Ellemers N.: Is managing the work–family interface worthwhile? Benefits for employee health and performance. J. Organ. Behav. 30(5), 617–642 (2009)CrossRefGoogle Scholar
  26. Woods R.C.: Managing to meet employee expectations: quality improvement tools narrow the gap between employee expectations and company resources. Human Resour. Plan. 16(4), 24–35 (1994)Google Scholar
  27. Werther W., Davis K.: Personnel Management and Human Resources. McGraw-Hill, Tokyo (1982)Google Scholar
  28. Zadeh L.A.: Fuzzy set. Inform. Control 8, 338–353 (1965)CrossRefGoogle Scholar
  29. Zadeh, L.A., Kacprzyk , J. (eds): Fuzzy Logic for the Management of Uncertainty. Wiley, New York (1992)Google Scholar

Copyright information

© Springer Science+Business Media Dordrecht 2012

Authors and Affiliations

  1. 1.School of Management, Faculty of Economic & ManagementUniversiti Kebangsaan MalaysiaBangiMalaysia

Personalised recommendations