, Volume 46, Issue 6, pp 2017–2039 | Cite as

Behavioral modeling of on-demand mobility services: general framework and application to sustainable travel incentives

  • Yifei XieEmail author
  • Mazen Danaf
  • Carlos Lima Azevedo
  • Arun Prakash Akkinepally
  • Bilge Atasoy
  • Kyungsoo Jeong
  • Ravi Seshadri
  • Moshe Ben-Akiva


This paper presents a systematic way of understanding and modeling traveler behavior in response to on-demand mobility services. We explicitly consider the sequential and yet inter-connected decision-making stages specific to on-demand service usage. The framework includes a hybrid choice model for service subscription, and three logit mixture models with inter-consumer heterogeneity for the service access, menu product choice and opt-out choice. Different models are connected by feeding logsums. The proposed modeling framework is essential for accounting the impacts of real-time on-demand system’s dynamics on traveler behaviors and capturing consumer heterogeneity, thus being greatly relevant for integrations in multi-modal dynamic simulators. The methodology is applied to a case study of an innovative personalized on-demand real-time system which incentivizes travelers to select more sustainable travel options. The data for model estimation is collected through a smartphone-based context-aware stated preference survey. Through model estimation, lower values of time are observed when the respondents opt to use the reward system. The perception of incentives and schedule delay by different population segments are quantified. These results are fundamental in setting the ground for different behavioral scenarios of such a new on-demand system. The proposed methodology is flexible to be applied to model other on-demand mobility services such as ride-hailing services and the emerging mobility as a service.


Smart mobility On-demand Incentives Travel behavior Stated preference Sustainability 



This work is funded under the U.S. Department of Energy Advanced Research Projects Agency-Energy (ARPA-E) TRANSNET program, Award Number DE-AR0000611. This work was presented at Transportation Research Board 98th Annual Meeting by the authors. The authors sincerely appreciate the feedbacks received at the conference.

Author contribution

The authors confirm contribution to the paper as follows: study conception and design: Yifei Xie, Mazen Danaf, Carlos Lima de Azevedo, Arun Prakash Akkinepally, Bilge Atasoy, Ravi Seshadri, Moshe Ben-Akiva; data collection: Yifei Xie, Mazen Danaf, Carlos Lima de Azevedo, Bilge Atasoy, Kyungsoo Jeong; analysis and interpretation of results: Yifei Xie, Mazen Danaf, Carlos Lima de Azevedo, Arun Prakash Akkinepally, Bilge Atasoy, Kyungsoo Jeong, Ravi Seshadri, Moshe Ben-Akiva; draft manuscript preparation: Yifei Xie, Mazen Danaf, Carlos Lima de Azevedo, Arun Prakash Akkinepally, Bilge Atasoy, Kyungsoo Jeong. All authors reviewed the results and approved the final version of the manuscript.

Compliance with ethical standards

Conflict of interest

On behalf of all authors, the corresponding author states that there is no conflict of interest.


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Copyright information

© Springer Science+Business Media, LLC, part of Springer Nature 2019

Authors and Affiliations

  1. 1.Massachusetts Institute of TechnologyCambridgeUSA
  2. 2.Technical University of DenmarkKgs. LyngbyDenmark
  3. 3.Delft University of TechnologyDelftThe Netherlands
  4. 4.Singapore-MIT Alliance for Research and Technology (SMART)SingaporeSingapore
  5. 5.Transportation and Hydrogen Systems Center, National Renewable Energy LaboratoryGoldenUSA

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