, 34:37 | Cite as

Promoting Public Transport Using Marketing Techniques in Mobility Management and Verifying their Quantitative Effects

Original Paper


Mobility management (MM) is a transportation management policy that uses “soft” measures to attempt to reduce car use and promote sustainable transportation modes such as public transport, bicycles, and walking. Using communication and other means, MM induces voluntarily change towards more sustainable transportation modes. We implemented MM marketing to promote an experimental community bus service. This project had two components: a questionnaire conducted in the service area and a monthly newsletter. The questionnaire was more than a survey; it also communicated information about the bus and helped promote bus use. One month after the survey, we implemented a follow-up survey targeting the initial survey respondents. Results suggest that the MM program produced a general increase in bus use, as well as mouth-to-mouth advertising, that helped promote bus use.


Bus promotion Marketing techniques Mobility management Sustainable transportation 



Mobility management


Travel feedback program


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Copyright information

© Springer Science+Business Media B.V. 2006

Authors and Affiliations

  1. 1.Department of Risk EngineeringUniversity of TukubaTukuba CityJapan
  2. 2.Graduate School of EngineeringTokyo Institute of TechnologyMeguro-ku, TokyoJapan

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