Not That There’s Anything Wrong with That: The Effect of Personalized Appeals on Marriage Equality Campaigns
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An increasingly predominant strategy used by organizations seeking to increase support for gay marriage is to personalize the issue by focusing on individuals in the LGBT community. However, competing theoretical traditions (e.g., Allport’s contact theory, group threat, implicit bias) raise questions about whether this strategy has the desired effect. This paper presents results from an original field experiment conducted in coordination with a marriage equality organization. Callers who self-identified as a member of the LGBT community were less effective in soliciting donations compared to callers who did not self-identify, suggesting that personalization has a negative effect on persuasion efforts. The findings cut against the grain of the Allport (The nature of prejudice, 1954) hypothesis and have important implications for social advocacy organizations in terms of rhetorical and message strategy.