International Journal of Clinical Pharmacy

, Volume 40, Issue 2, pp 458–463 | Cite as

Patient satisfaction with a chronic kidney disease risk assessment service in community pharmacies

  • Pankti A. GheewalaEmail author
  • Gregory M. Peterson
  • Syed Tabish R. Zaidi
  • Matthew D. Jose
  • Ronald L. Castelino
Research Article



Patient satisfaction is an important determinant of the feasibility and sustainability of community pharmacy screening services. However, few studies have evaluated this, with no such study performed for a chronic kidney disease risk assessment service.


The aim was to determine patient satisfaction with a chronic kidney disease risk assessment service performed in community pharmacies.


Community pharmacies in the state of Tasmania, Australia.


An anonymous nine-item satisfaction survey, with Likert-type scales, was developed following a literature review of existing surveys. Reliability of the nine-item scale was determined using Cronbach’s alpha. Patients were asked an additional question on willingness to pay, with choices of amount from $5 to $25. The satisfaction survey was mailed to 389 patients who participated in the chronic kidney disease risk assessment study.

Main outcome measure

Patient level of satisfaction with and willingness to pay for the chronic kidney disease service.


Responses from 143 participants were included in the final analysis. Cronbach’s alpha for the nine-item satisfaction scale was 0.87. The majority of participants agreed that the time required to undergo the risk assessment process was justified (90.2%); overall, they were satisfied with the chronic kidney disease risk assessment service (90.0%) and they felt comfortable with the pharmacist referring their results to their doctor (88.9%). Of 136 participants who answered the question on willingness to pay, 62.9% indicated that they would pay for the chronic kidney disease service. Of these, 29.2, 25.8 and 19.1% were willing to pay $20, $10 and $5, respectively.


Patient satisfaction with the community pharmacy-based chronic kidney disease risk assessment was high. These findings provide support for the implementation of the service within community pharmacy practice.


Australia Chronic kidney disease Community pharmacy Patient satisfaction Questionnaire Risk assessment 



We would like to acknowledge all participants for their contribution to research by participating in this study.


This study was funded by the Tasmanian Community Fund and supported by the Division of Pharmacy, School of Medicine, Faculty of Health, University of Tasmania.

Conflicts of interest

All the authors declare that they have no conflict of interest.

Supplementary material

11096_2018_603_MOESM1_ESM.docx (21 kb)
Supplementary material 1 (DOCX 20 kb)


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Pankti A. Gheewala
    • 1
    Email author
  • Gregory M. Peterson
    • 1
  • Syed Tabish R. Zaidi
    • 1
  • Matthew D. Jose
    • 2
  • Ronald L. Castelino
    • 3
  1. 1.Division of Pharmacy, School of Medicine, Faculty of HealthUniversity of TasmaniaHobartAustralia
  2. 2.School of Medicine, Faculty of HealthUniversity of TasmaniaHobartAustralia
  3. 3.Sydney Nursing SchoolThe University of SydneyCamperdownAustralia

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