International Journal of Clinical Pharmacy

, Volume 35, Issue 5, pp 821–828 | Cite as

Assessment of pharmacists’ job satisfaction and job related stress in Amman

  • Doaa Al Khalidi
  • Mayyada WazaifyEmail author
Research Article


Background The myriad changes in pharmacy practice in Jordan have transformed the pharmacist’s role to be more focused on the patient and his/her therapeutic needs than on just the traditional dispensing. This, in addition to other possible factors, is believed to have influenced pharmacists’ job satisfaction and stress level in different practice settings in Jordan. Objective This study aimed to determine the level of job satisfaction and job related stress among pharmacists in Amman. Moreover, the main causes of dissatisfaction and stress-related factors affecting pharmacists at their working positions were also explored. Setting The study was conducted in four pharmacy practice settings: independent and chain community pharmacies as well as private and public hospital pharmacies. Methods The study adopted the self-administered survey methodology technique using a pre-validated pre-piloted questionnaire. The questionnaire was adapted from one previously used in Northern Ireland. Data were entered into SAS database and analysed using descriptive statistics, Chi square and regression analysis. The significance level was set at P < 0.05. Main outcome measure The level and factors affecting job satisfaction and job related stress as reported by participating pharmacists. Results A total of 235 registered pharmacists in Amman were involved. The pharmacists’ job satisfaction was significantly affected by the type of pharmacy practice settings (P = 0.038), pharmacists’ registration year (P = 0.048) and marital status (P = 0.023). Moreover, job related stress situations like patient care responsibility have been associated significantly with the type of pharmacy practice settings (P = 0.043) and pharmacists’ registration year (P = 0.013). Other job stressors like long working hours, lack of advancement, promotion opportunities and poor physician pharmacists’ relationship have also been reported by participants. Conclusion The study concluded that community pharmacists in Amman are found to be less satisfied with their jobs than their hospital counterparts. Pharmacists’ job satisfaction should be enhanced to improve pharmacists’ motivation and competence. Consequently, this will improve their productivity and provision of pharmaceutical care.


Community pharmacy Job satisfaction Jordan Hospital pharmacy Pharmacists Quantitative study Work-related stress 



The authors would like to thank all pharmacists and pharmacy assistants who helped in completing this project and data collection. Moreover, the authors would like to thank Deanship of Academic Research at The University of Jordan for funding this project.


This project was kindly funded by the Deanship of Academic Research at The University of Jordan.

Conflicts of interest

The authors declare that they have no conflict of interest of any kind.


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Copyright information

© Springer Science+Business Media Dordrecht 2013

Authors and Affiliations

  1. 1.Department of Biopharmaceutics and Clinical Pharmacy, Faculty of PharmacyThe University of JordanAmmanJordan
  2. 2.Department of Pharmaceutics and Pharmacy PracticeDubai Pharmacy CollegeDubayyUnited Arab Emirates

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