International Journal of Clinical Pharmacy

, Volume 33, Issue 1, pp 92–100 | Cite as

Community pharmacists’ burnout levels and related factors: an example from Turkey

  • Zeynep Calgan
  • Dilek Aslan
  • Selen YegenogluEmail author
Research Article


Objective To determine community pharmacists’ burnout levels and prevalences as well as factors associated with burnout. Setting Study was conducted in Ankara, the capital of Turkey. Method In this cross-sectional study, 251 pharmacists were randomly selected from 1,504 community pharmacists registered in Ankara Chamber of Pharmacists. A questionnaire including questions related to pharmacists’ individual and professional characteristics and Maslach Burnout Inventory was administered. The data was collected between February 27 and May 25, 2007. Main outcome measure Three Maslach Burnout Inventory subscales (emotional exhaustion-EE, depersonalization-D, and personal accomplishment-PA) scores. Results Pharmacists’ mean emotional exhaustion score was found to be 16.84 (SD: 6.25), depersonalization score was 4 (Range: 0–14), and personal accomplishment score was 22 (Range: 9–32). Of the pharmacists, 1.2% had high level of EE, .8% had high level of D, and 71.3% had high level of inefficacy. Age, marital status, work experience, work contentment, workload, time pressure, stress, and satisfaction with customers were found to be related with pharmacists’ burnout levels. Conclusion It can be useful to monitor pharmacists’ burnout levels and prevalences periodically. Interventions on individual and organizational basis were needed to cope with burnout, respond to job demands, minimize the level of chronic stress, and increase work contentment and satisfaction.


Ankara Burnout syndrome Community pharmacy Maslach Burnout Inventory Pharmacist Turkey 



We are grateful to the Ankara Chamber of Pharmacists for providing pharmacists’ contact information and to all pharmacists who accepted to participate in the study. Also we would like to thank Prof. Dr. Albert I. Wertheimer at Temple University (Pennsylvania, USA) for revising our manuscript in terms of English wording and spelling.


This study was financially supported by The Scientific and Technological Research Council of Turkey within TUBITAK—BIDEB 2210.

Conflicts of interest

None declared.


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Copyright information

© Springer Science+Business Media B.V. 2010

Authors and Affiliations

  1. 1.Faculty of Pharmacy, Department of Pharmacy ManagementHacettepe UniversitySihhiyeTurkey
  2. 2.Faculty of Medicine, Department of Public HealthHacettepe UniversitySihhiyeTurkey

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