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Journal of Business and Psychology

, Volume 34, Issue 5, pp 657–669 | Cite as

Effect of Workplace Incivility on OCB Through Burnout: the Moderating Role of Affective Commitment

  • Weiwei Liu
  • Zhiqing E. ZhouEmail author
  • Xin Xuan Che
Original Paper

Abstract

In the current study, we used a time-lagged design to examine burnout as a potential mediator in the relationship between workplace incivility and organizational citizenship behavior (OCB), and affective commitment as a moderator on the relationship between workplace incivility and burnout. Results based on data from 168 full-time employees in North America showed that workplace incivility had a significant indirect effect on OCB through burnout. In addition, the positive effect of workplace incivility on burnout was stronger for individuals with higher affective commitment, suggesting that workplace incivility could be more detrimental to individuals who are more committed to their organizations. Our findings contribute to the literature by demonstrating the mediating role of burnout and the moderating role of affective commitment in the relationship between workplace incivility and OCB.

Keywords

Workplace incivility Organizational citizenship behavior Burnout Affective commitment 

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Authors and Affiliations

  1. 1.Florida Institute of TechnologyMelbourneUSA
  2. 2.Baruch CollegeCity University of New YorkNew York CityUSA

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