Employees’ mood, perceptions of fairness, and organizational citizenship behavior
- 739 Downloads
Previous research findings concerning employees’ perceptions of fairness and positive mood as predictors of organizational citizenship behavior (OCB) have been equivocal. Explanations for this inconsistency may be related to the varying types of manipulation techniques adopted and samples tested. To address these issues, the present study adopted the mood and fairness manipulation techniques of Bachrach and Jex (2000, Journal of Applied Psychology, 30(3), 641–663) to investigate their effect on OCB amongst a sample of 138 employees from five large service organizations. The findings revealed that employees’ perceptions of fairness affected their likelihood to perform organizational citizenship behaviors. One implication of this finding is that employees’ perceptions of fairness may have a more enduring effect, in comparison to their mood, on increasing their extra role work behaviors. However, a close evaluation of the mood manipulation technique suggests that further research is needed before any firm conclusions can be made on the relative effect of empolyees’ perceived fairness and positive mood on OCB.
Keywordsorganizational citizenship behavior employees’ mood workplace fairness organizational effectiveness.
- Blau P. M., (1964). Exchange and power in social life. Wiley, New YorkGoogle Scholar
- Mackinnon A., Jorm A. F., Christensen H., Korten A. E., Jacomb P. A., Rodgers B., (1999). A short form of the positive and negative affect schedule: Evaluation of factorial validity and invariance across demographic variables in a community sample Personality and Individual Differences 27: 405–416CrossRefGoogle Scholar
- Organ D. W., (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books, Lexington, MAGoogle Scholar
- Piaget J., (1981). Intelligence and affectivity. Annual Reviews, Inc., Palo Alto, CaliforniaGoogle Scholar
- Sinclair R. C., Mark M. M., Enzle M. E., Borkovec T. D., Cumbleton A. G. (1994). Toward a multiple-method view of mood induction: The appropriateness of a modified velten mood induction technique and the problems of procedures with group assignment to conditions Basic and Applied Social Psychology 15(4):389–408CrossRefGoogle Scholar
- Sloat K. C. (1999). Organizational citizenship Professional Safety 44(4):20–28Google Scholar
- Tabachnick B. G., Fidell L. S., (2001). Using multivariate statistics (4) Allyn & Bacon, BostonGoogle Scholar