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Journal of International Entrepreneurship

, Volume 13, Issue 3, pp 212–241 | Cite as

Enacting international opportunities: The role of organizational learning in knowledge-intensive business services

Article

Abstract

This paper examines how organizational learning processes affect the enactment of international opportunities. Building on the internationalization process theory, we explore the relationship between learning and international resource commitment decision. Based on in-depth interviews with owner-managers of small knowledge-intensive business services firms, results show that (1) knowledge acquisition for international opportunity enactment comes from various sources and means; (2) knowledge institutionalization can follow four different paths, but sometimes lapses; (3) learning outcomes are not always positive; and (4) as firms grow, knowledge management and diffusion processes increase in complexity. Managerial and theoretical implications are discussed.

Keywords

Internationalization process theory Organizational learning International opportunity enactment Knowledge-intensive business services 

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Copyright information

© Springer Science+Business Media New York 2015

Authors and Affiliations

  1. 1.John Molson School of BusinessConcordia UniversityMontreal, QuebecCanada H3H 0A1
  2. 2.Telfer School of ManagementUniversity of OttawaOttawaCanada

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