Journal of Cultural Economics

, Volume 41, Issue 2, pp 173–195 | Cite as

Motivation, satisfaction and loyalty in the case of a film festival: differences between local and non-local participants

  • Andrea Báez-MontenegroEmail author
  • María Devesa-Fernández
Original Article


The last few years have seen a remarkable increase in the number of cultural events and festivals. The increasing competitiveness among them and the need to safeguard their future viability make it necessary to identify factors that not only attract and satisfy new participants, but also retain previous attendees. Accordingly, this article examines the relations between motivation, satisfaction and loyalty in the case of a cinema event the Valdivia International Film Festival (Chile), distinguishing, in turn, between local attendees and visitors. To achieve this goal, a structural equation modelling is performed based on the data obtained through a survey conducted among festival attendees. The results show there are different motivations for attending a festival (leisure, professional motives and cinema) and that some directly affect satisfaction and loyalty. Similarly, satisfaction is presented as an unquestionable antecedent of loyalty, the latter being measured by means of different concepts. Finally, the research highlights some significant differences between residents and tourists and seems to point to the existence of a kind of cultural tourism focused on an interest in the cinema, which contributes to the festival’s continuity and sustainability. All of this allows us to extract some implications for the managers of this type of event and for those responsible for the destination’s cultural and tourist policy.


Film festival Motivation Satisfaction Loyalty Structural equation model Residents Visitors 


Compliance with ethical standards

Conflict of interest

The authors declare that they have no conflict of interest.


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Copyright information

© Springer Science+Business Media New York 2017

Authors and Affiliations

  • Andrea Báez-Montenegro
    • 1
    Email author
  • María Devesa-Fernández
    • 2
  1. 1.Instituto de Estadística, Facultad de Cs. Económicas y AdministrativasUniversidad Austral de ChileValdiviaChile
  2. 2.Departamento de Economía Aplicada, Facultad de Cs.Sociales, Jurídicas y de la ComunicaciónUniversidad de ValladolidSegoviaSpain

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