Competence management in knowledge intensive organizations using consensual knowledge and ontologies
- 593 Downloads
This article describes an architecture suitable for use in a competence management system for knowledge intensive organizations (KIOs). The underlying motivation for this work is to explore the practical problems of the use of codified knowledge in knowledge management systems (KMS) in KIOs. We explore some of the key issues associated with the use of tacit and codified knowledge in KMS, and describe an architecture based on an ontology-driven framework derived from collective and consensual knowledge that acts as a structure for a formal knowledge base. We describe, in outline, a prototype competence management system based on this architecture designed to support the management of competencies in a structured way. We conclude with some observations about our approach to the representation of knowledge in a KMS and its potential value to KIOs.
KeywordsCodified knowledge Competence management Consensual knowledge Knowledge intensive organizations Knowledge management Ontologies Tacit knowledge
- Buytendijk, F. (2008). The Myth of One Version of the Truth. A Thought Leadership White Paper. Redwood Shores, CA: OracleGoogle Scholar
- Davenport, T. H., & Prusak, L. (1998). Working knowledge: how organizations manage what they know. Boston, MA: Harvard Business School Press.Google Scholar
- Goffman, E. (1974). Frame analysis: an essay on the organization of experience. London: Harper & Row.Google Scholar
- Gruber, T. R. (1993). Toward principles for the design of ontologies used for knowledge sharing. Knowledge Systems Laboratory Technical Reports. Stanford, California: Knowledge Systems Laboratory, Computer Science Department, Stanford UniversityGoogle Scholar
- Guarino, N., Bottazzi, E., Ferrario, R., & Sartor, G. (2012). Open ontology-driven sociotechnical systems: transparency as a key for business resiliency. In M. De Marco, D. Te’eni, V. Albano, & S. Za (Eds.), Information systems: crossroads for Organization, Management, Accounting and Engineering (pp. 535–542). Heidelberg: Physica-Verlag.Google Scholar
- Kimble, C. (2013a). Knowledge management, codification and tacit knowledge. Information Research, 18(2). http://www.informationr.net/ir/18-2/paper577.html.
- Kimble, C. (2013b). What cost knowledge management? The example of infosys. Global Business and Organizational Excellence, 32(3), 6–14. doi: 10.1002/joe.21480.
- Kimble, C., & Milolidakis, G. (2015). Big data and business intelligence: debunking the myths. Global Business and Organizational Excellence, 35(1), 23–34. doi: 10.1002/joe.21642.
- Klemke, R. (2000). Context Framework-an Open Approach to Enhance Organisational Memory Systems with Context Modelling Techniques. In U. Reimer (Ed.), Proceedings of the Third International Conference on Practical Aspects of Knowledge Management (PAKM2000), Basel, Switzerland, October 30-31 2000: CEUR-WS.orgGoogle Scholar
- Knorr-Cetina, K. (1999). Epistemic communities. Cambridge, MA: Harvard Education Press.Google Scholar
- Lindgren, R., & Wallström, C. (2000). Features missing in action: knowledge Management Systems in Practice. Paper presented at the Proceedings of the 8th European Conference on Information Systems (ECIS 2000), Wienna, Austria, July 3–5Google Scholar
- McElroy, M. W. (2002). The New knowledge management: Complexity, learning, and sustainable innovation. Burlington, MA: Butterworth-Heinemann/KMCI.Google Scholar
- Prahalad, C. K., & Hamel, G. (1990). The core competence of the corporation. Harvard Business Review, 68(3), 79–91.Google Scholar
- Shannon, C. E., & Weaver, W. (1949). The mathematical theory of communication. Urbana, IL: The University of Illinois Press.Google Scholar
- Stader, J., & Macintosh, A. (2000). Capability modelling and knowledge management. Paper presented at the Applications and Innovations in Intelligent Systems VII - Proceedings of ES99, the Nineteenth SGES International Conference on Knowledge Based Systems and Applied Artificial Intelligence, Cambridge, UK, December 1999Google Scholar
- Vasconcelos, J., & Kimble, C. (2006). An ontology based competence management model to support collaborative working and organisational learning. In S. Miguel-Angel (Ed.), Competencies in Organizational ELearning: Concepts and Tools (pp. 253–269). Hershey (USA)/London (UK): Idea Group Publishing.Google Scholar
- Vasconcelos, J., Gouveia, F. R., Kimble, C., & Kudenko, D. (2007). Reasoning in corporate memory systems: A case study of group competencies. In J. F. Schreinemakers, & T. M. v. Engers (Eds.), 15 Years of Knowledge Management (Vol. 3, Advances in Knowledge Management). Würzburg, Germany: Ergon.Google Scholar
- Vasconcelos, J., Kimble, C., Miranda, H., & Henriques, V. (2009). A knowledge-engine architecture for a competence management information system. Paper presented at the UK academy for information systems (UKAIS) 14th Annual Conference, Oxford, 31 March-1 April, 2009.Google Scholar
- Wenger, E., McDermott, R. A., & Snyder, W. M. (2002). Cultivating communities of practice: a guide to managing knowledge. Boston: Harvard Business School Press.Google Scholar