Information Systems Frontiers

, Volume 13, Issue 5, pp 681–692 | Cite as

Strategic choices of inter-organizational information systems: A network perspective

  • Daning Hu
  • Sherry X. Sun
  • J. Leon Zhao
  • Xinlei Zhao


As cooperation in a networked manner increases via various inter-organizational information systems (IOISs), it is important to choose appropriate IOISs for different types of organizations in the network environment. In this study, we analyzed customer-supplier relationships among organizations in five industries using social network analysis (SNA) methods and empirical data, aiming to help organizations strategically choose appropriate IOISs. Three types of customer-supplier networks were identified based on the network centralization comparison rate: customer-centric, supplier-centric and balanced networks. Based on the empirical findings in our analysis, we then propose strategies about how to choose appropriate IOISs for the firms in these networks and discuss the pros and cons of the choices. To the best of our knowledge, this is the first empirical research that applied SNA methods to study customer-supplier networks in the context of inter-organizational information systems.


Social network analysis Inter-organizational information systems Customer-supplier networks 



This research is supported by City University of Hong Kong Start-up Grant (Grant Number 7200102) and Strategic Research Grant (Grant Number 7002257).


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Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  • Daning Hu
    • 1
  • Sherry X. Sun
    • 1
  • J. Leon Zhao
    • 1
  • Xinlei Zhao
    • 2
  1. 1.Department of Information SystemsCity University of Hong KongKowloonHong Kong
  2. 2.Management Information Systems DepartmentUniversity of ArizonaTucsonUSA

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