Information Systems Frontiers

, Volume 9, Issue 1, pp 1–8 | Cite as

Services computing as the foundation of enterprise agility: Overview of recent advances and introduction to the special issue

  • J. Leon Zhao
  • Mohan Tanniru
  • Liang-Jie Zhang


The advancement of web services in the last few years has spurred a number of revolutionary concepts in information technology and management including service-oriented architectures, service-oriented computing, and services science, management and engineering, which can be collectively called as “services computing.” Services computing is a new research field that goes beyond traditional computing disciplines as it includes not only architectural, programming, deployment, and other engineering issues, but also management issues such as business component modeling, business process design, and service delivery. In this paper, we provide an overview of emerging research concepts in services computing without attempting to unify them as it will take sometime for the field to become mature. In addition, we take a position that the ultimate goal of services computing is to create the necessary technological and managerial foundation to support enterprise agility. In this short paper, we give an overview of services computing, describe its relationship to enterprise agility, and discuss basic technical and managerial issues. Finally, we introduce the papers that are published in this special issue.


Agile enterprises Services computing Service-oriented architecture Service-oriented computing Services science Service science, management and engineering (SSME) Web services 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. Beer, S. (1981). The brain of the firm. Chichester: Wiley.Google Scholar
  2. Bell, D., de Cesare, S., Iacovelli, N., Lycett, M., & Merico, A. (2007) A framework for deriving semantic web services, Information Systems Frontier, 9(1), 69–84.Google Scholar
  3. Brown, G., Kanungo, T., Carey, M., Kumar, A., Tanniru, M., & Zhao, J. L. (2005). Services Science: Services Innovation Research and Education, Proceedings of the 2005 IEEE International Conference on Services Computing, July 11–15, Orlando, Florida.Google Scholar
  4. Casati, F., Shan, E., Dayal, U., & Shan, M. (2003). Business-oriented management of web services. Communications of the ACM, 46(10), 55–60 (October).CrossRefGoogle Scholar
  5. Chesbrough, H., & Spohrer, J. (2006). A research manifesto for services science. Communications of the ACM, 49(7), 35–40 (July).CrossRefGoogle Scholar
  6. Chung, J.-Y., Lin, K.-J., & Mathieu, R. (2003). Web services computing: Advancing software interoperability. In IEEE Computer Special Issue on Web Services Computing, October, pp. 35–37.Google Scholar
  7. Curbera, F., Khalaf, R., Mukhi, N., Tai, S., & Weerawarana, S. (2003). The next step in web services. Communications of the ACM, 46(10), 29–34 (October).CrossRefGoogle Scholar
  8. Daniel, E. M., & Wilson, H. N. (2003). The role of dynamic capabilities in e-business transformation. European Journal of Information Systems, 4(12), 282–296.CrossRefGoogle Scholar
  9. Delphi Group (2002). BPM2002: Market milestone report. A Delphi Group White Paper, (2002).
  10. DeVor, R., Graves, R., & Mills, J. J. (1997). Agile manufacturing research: Accomplishments and opportunities. IIE Transactions, 29(8), 813–823.CrossRefGoogle Scholar
  11. Dietrich, B. (2006). Resource planning for business services. Communications of the ACM, 49(7), 62–64 (July).CrossRefGoogle Scholar
  12. Ferris, C., & Farrell, J. (2003) What are web services? Communications of the ACM, 46(6), 31.CrossRefGoogle Scholar
  13. Ganguly, P., Ray, P., & Lovell, N. (2000). Workflow-based approach towards distributed health care applications, Proceedings of the 22nd Annual International Conference of the IEEE Engineering in Medicine and Biology Society, 1, 555–558.Google Scholar
  14. Gosain, S. (2007). Realizing the vision for web services: Strategies for dealing with imperfect standards, Information Systems Frontier, 9(1), 53–67.Google Scholar
  15. Gottschalk, K., Graham, S., Kreger, H., & Snell, J. (2002). Introduction to web services architecture. IBM Systems Journal, 41(2), 170–177.Google Scholar
  16. Hooper, M. J., Steeple, D., & Winters, C. N. (2001). Costing customer value: An approach for the agile enterprise. International Journals of Operations & Production Management, 21(5/6), 630–644.Google Scholar
  17. Horn, P. (2005). The new discipline of services science, BusinessWeek, January 21, 2005.Google Scholar
  18. Huhns, M. N., & Singh, M. P. (2005). Service-oriented computing: Key concepts and principles. IEEE Internet Computing, 75–81 (January–February)Google Scholar
  19. Hung, P. C. K., Chiu, D. K. W., Fung, W. W., Cheung, W. K., Wong, R., Choi, S. P. M., et al. (2007). End-to-end privacy control in service outsourcing of human intensive processes: A multi-layered web service integration approach, Information Systems Frontier, 9(1), 85–101.Google Scholar
  20. Keen, M., Acharya, A., Bishop, S., Hopkins, A., Milinski, S., Nott, C., et al. (2004). Patterns: Implementing an SOA Using an Enterprise Service Bus, IBM Redbooks (July).Google Scholar
  21. Kreger, H. (2003). Fulfilling the web services promise. Communications of the ACM, 46(6), 29–34.CrossRefGoogle Scholar
  22. Kwak, M., Han, D., & Shim, J. (2002). A framework supporting dynamic workflow interoperation and enterprise application integration, Proceedings of the 35th Annual Hawaii International Conference on System Sciences, 3766–3775.Google Scholar
  23. Leymann, F., Roller, D., & Schmidt, M. T. (2002). Web services and business process management. IBM Systems Journal, 41(2), 198–211.CrossRefGoogle Scholar
  24. Little, M. (2003). Transactions and web services. Communications of the ACM, 46(10), 49–54 (October).CrossRefGoogle Scholar
  25. Madhusudan, T. (2007). A web services framework for distributed model management, Information Systems Frontier, 9(1), 9–27.CrossRefGoogle Scholar
  26. Maglio, P. P., Srinivasan, S., Kreulen, J. T., & Spohrer, J. (2006). Service systems, service scientists, SSME, and innovation. Communications of the ACM, 49(7), 81–85 (July).CrossRefGoogle Scholar
  27. McCoy, D. W., & Plummer, D. C. (2006). Defining, cultivating and measuring enterprise agility, Gartner Research (April 28).Google Scholar
  28. Meredith, L. G., & Bjorg, S. (2003). Contracts and types. Communications of the ACM, 46(10), 41–47 (October).CrossRefGoogle Scholar
  29. Oaks, P., & ter Hofstede, A. H. M. (2007). Guided interaction: A mechanism to enable ad hoc service interaction, Information Systems Frontier, 9(1), 29–51.Google Scholar
  30. Overby, E., Bharadwaj, A., & Sambamurthy, V. (2006). Enterprise agility and the enabling role of information technology. European Journal of Information Systems, 15, 120–131 (April).CrossRefGoogle Scholar
  31. Papazoglou, M. P., & Georgakopoulos, D. (2003). Service-oriented computing: Introduction. Communications of the ACM, 46(10), 24–28 (October).CrossRefGoogle Scholar
  32. Peltz, C. (2003). Web services orchestration and choreography. Computer, 36(10), 46–52 (October).CrossRefGoogle Scholar
  33. Rhee, S.-H., Bae, H., & Choi, Y. (2007). Enhancing the efficiency of supply chain processes through web services, Information Systems Frontier, 9(1), 103–118.Google Scholar
  34. Rouse, W. B., & Baba, M. L. (2006). Enterprise transformation. Communications of the ACM, 49(7), 66–72 (July).CrossRefGoogle Scholar
  35. SCC (2005). Proceedings of the 2005 IEEE Conference on Services Computing, July 11–15, Orlando, Florida, USA.Google Scholar
  36. Sheehan, J. (2006). Understanding service sector innovation. Communications of the ACM, 49(7), 42–47 (July).CrossRefGoogle Scholar
  37. Sheth, A., Verma, K., & Gomadam, K. (2006). Semantics to energize the full services spectrum. Communications of the ACM, 49(7), 55–61 (July).CrossRefGoogle Scholar
  38. Spohrer, J., & Riecken, D. (2006). Introduction. Communications of the ACM, 49(7), 30–32 (July).CrossRefGoogle Scholar
  39. Stohr, E. A., & Zhao, J. L. (2001). Workflow automation: Overview and research issues. Information Systems Frontiers: Special Issue on Workflow Automation and Business Process Integration, 3(3), 281–296.Google Scholar
  40. Stroulia, E., & Hatch, M. P. (2003). An intelligent-agent architecture for flexible service integration on the web. IEEE Transactions on Systems, Man and Cybernetics Part C, 33(4), 468–479.CrossRefGoogle Scholar
  41. Thompson, T., Weil, R., & Wood, M. D. (2003). CPXe: Web services for Internet imaging. Computer, 36(10), 54–62 (October).CrossRefGoogle Scholar
  42. Tsai, T.-M., Yu, H.-K., Shih, H.-T., Liao, P.-Y., Yang, R.-D., & Chou, S. T. (2003). Ontology-mediated integration of intranet web services. Computer, 36(10), 63–71 (October).CrossRefGoogle Scholar
  43. Tsalgatidou, A., & Pilioura, T. (2002). An overview of standards and related technology in web services. Distributed and Parallel Databases, 12, 135–162.CrossRefGoogle Scholar
  44. Tsourveloudis, N.C., & Valavanis, K. P. (2002). On the measurement of enterprise agility. Journal of Intelligent and Robotic Systems, 33, 329–342.CrossRefGoogle Scholar
  45. Turner, M., Budgen, D., & Brereton, P. (2003). Turning software into a service. Computer, 36(10), 38–44 (October).CrossRefGoogle Scholar
  46. Umapathy, K., & Purao, S. (2007). A theoretical investigation of the emerging standards for web services, Information Systems Frontier, 9(1), 119–134.Google Scholar
  47. W3C, Web services architecture requirements, W3C Working Draft,, (April 29, 2002).
  48. Wiener, N. (1948). Cybernetics. Wiley: New York.Google Scholar
  49. Yang, J. (2003). Web service componentization. Communications of the ACM, 46(10), 35–40 (October).CrossRefGoogle Scholar

Copyright information

© Springer Science+Business Media, LLC 2007

Authors and Affiliations

  1. 1.MIS DepartmentUniversity of ArizonaTucsonUSA
  2. 2.Business Informatics, IBM T.J. Watson Research CenterYorktown HeightsUSA

Personalised recommendations