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Antecedents and consequents of student satisfaction in higher technical-vocational education: evidence from Brazil

  • Jorge Henrique de Oliveira Silva
  • Glauco Henrique de Sousa MendesEmail author
  • Gilberto Miller Devós Ganga
  • Ricardo Coser Mergulhão
  • Fabiana Letícia Lizarelli
Article

Abstract

This article proposes a model of antecedents and consequences of student satisfaction in Higher Technical-Vocational Education (HTVE) colleges. To validate the model, a survey was conducted with 505 students enrolled in Brazilian HTVE colleges. Structural equation modelling was used to investigate the constructs and their relations. Results indicate that the critical antecedents to student satisfaction are service quality, learning outcomes, employability, image and perceived value. Practical implications include potential curriculum revision aligned with the needs of the labour market and finding ways to monitor and improve the quality of the HTVE system, taking students’ views and employability outcomes into consideration.

Keywords

Higher Technical-Vocational Education Student satisfaction Employability 

Résumé

Antécédents et conséquences de la satisfaction des étudiants dans l’enseignement technique et professionnel supérieur brésilien Cet article propose un modèle des antécédents et conséquences de la satisfaction des étudiants dans les établissements d’enseignement technique et professionnel supérieur brésiliens. Pour valider le modèle, une étude a été menée sur 505 étudiant·e·s inscrits dans ce type d’établissement. La modélisation en équations structurelles a été employée pour investiguer les construits et leurs liens. Les principaux antécédents à la satisfaction des étudiants sont la qualité du service, les objectifs pédagogiques, l’employabilité, l’image et la valeur perçue. Les implications pratiques de cette recherche suggèrent une meilleure adaptation des programmes d’études aux besoins du marché du travail, ainsi que le développement et le contrôle de la qualité du système d’enseignement technique et professionnel supérieur en tenant compte de l’opinion des étudiant·e·s et des questions d’employabilité.

Zusammenfassung

Einflussfaktoren und Folgen der Studierendenzufriedenheit in der höheren technischen Berufsausbildung: Evidenz aus Brasilien Dieser Artikel schlägt ein Modell der Einflussfaktoren und Folgen der Studierendenzufriedenheit an den Hochschulen für Technische Berufsbildung (HTVE) vor. Um das Modell zu validieren, wurde eine Umfrage mit 505 Studierenden durchgeführt, die an brasilianischen HTVE-Hochschulen eingeschrieben waren. Strukturgleichungsmodelle wurde verwendet, um die Konstrukte und ihre Beziehungen zueinander zu untersuchen. Die Ergebnisse zeigen, dass die entscheidenden Faktoren für die Zufriedenheit der Studierenden die Servicequalität, die Lernergebnisse, die Beschäftigungsfähigkeit, das Image und der wahrgenommene Nutzen sind. Zu den praktischen Implikationen gehören die mögliche Überarbeitung des Lehrplans, die sich an den Bedürfnissen des Arbeitsmarktes orientiert, und die Suche nach Möglichkeiten zur Überprüfung und Verbesserung der Qualität des HTVE-Systems unter Berücksichtigung der Perspektive der Studierenden und der Erkenntnisse bezüglich der Beschäftigungsfähigkeit.

Resumen

Antecentes y consecuencias de la satisfación de los estudiantes de la Educación Técnico-Vocacional Superior: Datos de Brasil Este artículo propone un nodelo de antededentes y consecuencias de la satisfacción de los estudiantes en las escuelas de Educación Técnico-Vocacional Superior (ETVS). Para validar el modelo se realizó un estudio con una muestra de 505 alumnos matriculados en las escuelas brasileñas de ETVS. Se usó el modelo de equación estructural para investigar los constructos y sus relaciones. Los resuiltados indican que los antecedents críticos de la satisfacción de los estudiantes son: ssrvicios de calidad, resultados del aprendizaje, empleabilidad, imagen y valor percibido.Las implicaciones practicas incluyen una revisión potencial del curriculum alineada con las necesidades del mercado de trabajo y encontrar vias para supervisar y mejorar la calidad del sistema ETVS tomando en consideración las opinions de los estudiantes y los resultados de la empleabilidad.

Notes

Acknowledgements

We are grateful to the anonymous reviewers and the editor for their constructive comments and advice that have substantially improved this paper.

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Copyright information

© Springer Nature B.V. 2019

Authors and Affiliations

  • Jorge Henrique de Oliveira Silva
    • 1
  • Glauco Henrique de Sousa Mendes
    • 2
    Email author
  • Gilberto Miller Devós Ganga
    • 2
  • Ricardo Coser Mergulhão
    • 3
  • Fabiana Letícia Lizarelli
    • 2
  1. 1.Federal Institute of Education, Science and Technology of São PauloAraraquaraBrazil
  2. 2.Production Engineering DepartmentFederal University of São CarlosSão CarlosBrazil
  3. 3.Production Engineering DepartmentFederal University of São CarlosSorocabaBrazil

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