Group Decision and Negotiation

, Volume 20, Issue 2, pp 137–154 | Cite as

A Framework for Adopting Collaboration 2.0 Tools for Virtual Group Decision Making

  • Efraim Turban
  • Ting-Peng LiangEmail author
  • Shelly P. J. Wu


Decision making in virtual teams is gaining momentum due to globalization, mobility of employees, and the need for collective and rapid decision making by members who are in different locations. These factors resulted in a proliferation of virtual team software support tools for decision making, the latest of which is social software (also known as collaboration 2.0), which includes tools such as wikis, blogs, microblogs, discussion forums, and social networking platforms. This paper describes the potential use of collaboration 2.0 software for improving the process and the specific tasks in virtual group decision making. The paper proposes a framework for exploring the fitness between social software and the major activities in the group decision making process and how such tools can be successfully adopted. Specifically, we use a fit-viability model to help assessing whether social software fit a decision task and what organizational factors are important for such tools to be effective. Representative research issues related to the use of such tools are also presented.


Blogs Collective intelligence Collaborative decision making Discussion forums Enterprise 2.0 Group support systems Social networks Social software Web 2.0 Wikis Virtual teams 


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Copyright information

© Springer Science+Business Media B.V. 2010

Authors and Affiliations

  • Efraim Turban
    • 1
  • Ting-Peng Liang
    • 1
    • 2
    Email author
  • Shelly P. J. Wu
    • 1
  1. 1.National Sun Yat-sen UniversityKaohsiungTaiwan
  2. 2.City University of Hong KongKowloonHong Kong

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