Interpreting and predicting social commerce intention based on knowledge graph analysis
- 37 Downloads
Abstract
There have been significant efforts to understand, describe, and predict the social commerce intention of users in the areas of social commerce and web data management. Based on recent developments in knowledge graph and inductive logic programming in artificial intelligence, in this paper, we propose a knowledge-graph-based social commerce intention analysis method. In particular, a knowledge base is constructed to represent the social commerce environment by integrating information related to social relationships, social commerce factors, and domain background knowledge. In this study, knowledge graphs are used to represent and visualize the entities and relationships related to social commerce, while inductive logic programming techniques are used to discover implicit information that can be used to interpret the information behaviors and intentions of the users. Evaluation tests confirmed the effectiveness of the proposed method. In addition, the feasibility of using knowledge graphs and knowledge-based data mining techniques in the social commerce environment is also confirmed.
Keywords
Social commerce Social commerce intention Knowledge graph Knowledge base Inductive logic programmingNotes
Acknowledgements
This study was supported by research grants funded by the National Natural Science Foundation of China (Grant No. 61771297), and the “Fundamental Research Funds for the Central Universities” (GK201803062, GK201802013).
Compliance with ethical standards
Conflict of interest
This manuscript has not been published and is not under consideration for publication elsewhere. We have no conflicts of interest to disclose. Both authors have read and approved the final version of the manuscript.
References
- 1.Zhao, N., & Li, H. (2019). How can social commerce be boosted? the impact of consumer behaviors on the information dissemination mechanism in a social commerce network. Electronic Commerce Research. https://doi.org/10.1007/s10660-018-09326-3.CrossRefGoogle Scholar
- 2.Afrasiabi Rad, A., & Benyoucef, M. (2011). A model for understanding social commerce. Journal of Information Systems Applied Research,4(2), 63–73.Google Scholar
- 3.Huang, Z., & Benyoucef, M. (2013). From e-commerce to social commerce: A close look at design features. Electronic Commerce Research and Applications,12(4), 246–259.CrossRefGoogle Scholar
- 4.Huang, Z., & Benyoucef, M. (2015). User preferences of social features on social commerce websites: an empirical study. Technological Forecasting and Social Change,95, 57–72.CrossRefGoogle Scholar
- 5.Attia, A. M., Aziz, N., & Friedman, B. A. (2012). The impact of social networks on behavioral change: A conceptual framework. World Review of Business Research,2(2), 91–108.Google Scholar
- 6.Baghdadi, Y. (2016). A framework for social commerce design. Information Systems,60(C), 95–113.CrossRefGoogle Scholar
- 7.Friedrich, T. (2015). Analyzing the factors that influence consumers’ adoption of social commerce—A literature review. In Americas conference on information systems, Puerto Rico, United States.Google Scholar
- 8.Hajli, N. (2015). Social commerce constructs and consumer’s intention to buy. International Journal of Information Management,35(2), 183–191.CrossRefGoogle Scholar
- 9.Zhang, K. Z., & Benyoucef, M. (2016). Consumer behavior in social commerce: A literature review. Decision Support Systems,86, 95–108.CrossRefGoogle Scholar
- 10.Zhang, T., & Chen, P. J. (2018). Customer engagement with social commerce: A motivation analysis. Advances in Global Business and Economıcs,1, 175–183.Google Scholar
- 11.Herrando, C., Jiménez-Martínez, J., & Martín-De Hoyos, M. J. (2017). Passion at first sight: How to engage users in social commerce contexts. Electronic Commerce Research,17, 701–720.CrossRefGoogle Scholar
- 12.Li, Q., Liang, N., & Li, E. Y. (2018). Does friendship quality matter in social commerce? An experimental study of its effect on purchase intention. Electronic Commerce Research,18, 693–717.CrossRefGoogle Scholar
- 13.Hajli, M. N. (2014). The role of social support on relationship quality and social commerce. Technological Forecasting and Social Change,87, 17–27.CrossRefGoogle Scholar
- 14.Hajli, M. N. (2014). Social commerce for innovation. International Journal of Innovation Management,18(04), 1450024.CrossRefGoogle Scholar
- 15.Hajli, N. (2015). Handbook of research on integrating social media into strategic marketing. Hershey: IGI Global.CrossRefGoogle Scholar
- 16.Singhal, A. (2012). Introducing the knowledge graph: Things, not strings. Official google blog, 5.Google Scholar
- 17.Molinillo, S., Liébana-Cabanillas, F., & Anaya-Sánchez, R. (2018). A social commerce intention model for traditional e-commerce sites. Journal of theoretical and applied electronic commerce research,13(2), 80–93.CrossRefGoogle Scholar
- 18.Yahia, I. B., Al-Neama, N., & Kerbache, L. (2018). Investigating the drivers for social commerce in social media platforms: Importance of trust, social support and the platform perceived usage. Journal of Retailing and Consumer Services,41, 11–19.CrossRefGoogle Scholar
- 19.Aladwani, A. M. (2018). A quality-facilitated socialization model of social commerce decisions. International Journal of Information Management,40, 1–7.CrossRefGoogle Scholar
- 20.Hung, S. Y., Yu, A. P. I., & Chiu, Y. C. (2018). Investigating the factors influencing small online vendors’ intention to continue engaging in social commerce. Journal of Organizational Computing and Electronic Commerce,28(1), 9–30.CrossRefGoogle Scholar
- 21.Zhou, T. (2019). The effect of social interaction on users’ social commerce intention. International Journal of Mobile Communications,17(4), 391–408.CrossRefGoogle Scholar
- 22.Dashti, M., Sanayei, A., Dolatabadi, H. R., & Javadi, M. H. M. (2019). Application of the stimuli-organism-response framework to factors influencing social commerce intentions among social network users. International Journal of Business Information Systems,30(2), 177–202.CrossRefGoogle Scholar
- 23.Yan, S. R., Zheng, X. L., Wang, Y., Song, W. W., & Zhang, W. Y. (2015). A graph-based comprehensive reputation model: Exploiting the social context of opinions to enhance trust in social commerce. Information Sciences,318, 51–72.CrossRefGoogle Scholar
- 24.Anand, A., & Lee, J. (2016). U.S. Patent No. 9,497,234. Washington, DC: U.S. Patent and Trademark Office.Google Scholar
- 25.Bai, Y., Yao, Z., & Dou, Y. F. (2015). Effect of social commerce factors on user purchase behavior: An empirical investigation from renren.com. International Journal of Information Management,35(5), 538–550.CrossRefGoogle Scholar
- 26.Chen, J., & Shen, X. L. (2015). Consumers’ decisions in social commerce context: An empirical investigation. Decision Support Systems,79, 55–64. https://doi.org/10.1016/j.dss.2015.07.012.CrossRefGoogle Scholar
- 27.Maryam, S. (2017). Factors affecting social commerce and exploring the mediating role of perceived risk. Iranian Journal of Management Studies,10(1), 63–90.Google Scholar
- 28.Alhulail, H., Dick, M., & Abareshi, A. (2018). Factors that impact customers’ loyalty to social commerce websites. In International conference on information resources management, Ningbo, China.Google Scholar
- 29.Lin, X., Featherman, M., & Sarker, S. (2017). Understanding factors affecting users’ social networking site continuance: A gender difference perspective. Information & Management,54(3), 383–395.CrossRefGoogle Scholar
- 30.Lin, X., Li, Y., & Wang, X. (2017). Social commerce research: Definition, research themes and the trends. International Journal of Information Management,37(3), 190–201.CrossRefGoogle Scholar
- 31.Wamba, S. F., Bhattacharya, M., Trinchera, L., & Ngai, E. W. (2017). Role of intrinsic and extrinsic factors in user social media acceptance within workspace: Assessing unobserved heterogeneity. International Journal of Information Management,37(2), 1–13.CrossRefGoogle Scholar
- 32.Akman, I., & Mishra, A. (2017). Factors influencing consumer intention in social commerce adoption. Information Technology & People,30(2), 356–370.CrossRefGoogle Scholar
- 33.Hajli, N., Sims, J., Zadeh, A. H., & Richard, M. O. (2017). A social commerce investigation of the role of trust in a social networking site on purchase intentions. Journal of Business Research,71, 133–141.CrossRefGoogle Scholar
- 34.Biucky, S. T., & Harandi, S. R. (2017). The effects of perceived risk on social commerce adoption based on tam model. International Journal of Electronic Commerce Studies,8(2), 173–196.Google Scholar
- 35.Akram, U., Hui, P., Khan, M. K., Yan, C., & Akram, Z. (2018). Factors affecting online impulse buying: Evidence from Chinese social commerce environment. Sustainability,10(2), 352.CrossRefGoogle Scholar
- 36.Gruber, T. (2009). Ontology. Encyclopedia of database systems, 1963–1965.Google Scholar
- 37.Baghdadi, Y. (2016). Towards an ontology for enterprise interactions. In Information and communication technologies in organizations and society (pp. 263–275). Cham: Springer.CrossRefGoogle Scholar
- 38.Necula, S. C., Păvăloaia, V. D., Strîmbei, C., & Dospinescu, O. (2018). Enhancement of E-commerce websites with semantic web technologies. Sustainability,10(6), 1955.CrossRefGoogle Scholar
- 39.Brickley, D., & Miller, L. (2016). The friend of a friend (FOAF) vocabulary specification, November 2007. http://xmlns.com/foaf/spec. Accessed February 22, 2019.
- 40.Westerinen, A., & Tauber, R. (2017). Integrating GoodRelations in a domain-specific ontology. Applied Ontology,12, 323–340.CrossRefGoogle Scholar
- 41.Hepp, M. (2015). The web of data for e-commerce: Schema.org and GoodRelations for researchers and practitioners. In International conference on Web Engineering (pp. 723–727). Cham: Springer.CrossRefGoogle Scholar
- 42.Paulheim, H. (2017). Knowledge graph refinement: A survey of approaches and evaluation methods. Semantic web,8(3), 489–508.CrossRefGoogle Scholar
- 43.Verborgh, R., et al. (2016). Triple pattern fragments: A low-cost knowledge graph interface for the Web. Web Semantics: Science, Services and Agents on the World Wide Web,37, 184–206.CrossRefGoogle Scholar
- 44.Eder, J. S. (2012). U.S. Patent Application No. 13/404, 109.Google Scholar
- 45.Muggleton, S., & De Raedt, L. (1994). Inductive logic programming: Theory and methods. The Journal of Logic Programming,19, 629–679.CrossRefGoogle Scholar
- 46.Gulwani, S., Hernández-Orallo, J., Kitzelmann, E., Muggleton, S. H., Schmid, U., & Zorn, B. (2015). Inductive programming meets the real world. Communications of the ACM,58(11), 90–99.CrossRefGoogle Scholar
- 47.Hernández-Orallo, J., Muggleton, et al. (2016). Approaches and applications of inductive programming. Dagstuhl Reports, 5(10), 89–111. Schloss Dagstuhl-Leibniz-Zentrum fuer Informatik.Google Scholar
- 48.Inoue, K., Ohwada, H., & Yamamoto, A. (2016). Inductive logic programming: Challenges. In AAAI, Phoenix, Arizona USA (pp. 4330–4332).Google Scholar
- 49.Schmid, U. (2018). Inductive programming as approach to comprehensible machine learning. In Proceedings of the 7th workshop on dynamics of knowledge and belief and the 6th workshop KI & Kognition (Vol. 2194, pp. 4–12).Google Scholar
- 50.Athanasopoulos, G., Paliouras, G., et al. (2018). Predicting the evolution of communities with online inductive logic programming. In 25th international symposium on temporal representation and reasoning, Warsaw, Poland (Vol. 120, pp. 4:1–4:20).Google Scholar
- 51.Kitchin, R., & Lauriault, T. P. (2015). Small data in the era of big data. GeoJournal,80(4), 463–475.CrossRefGoogle Scholar
- 52.Schmid, U., Muggleton, S. H., & Singh, R. (2018). Approaches and applications of inductive programming (Dagstuhl Seminar 17382). In Dagstuhl reports (Vol. 7, No. 9). Schloss Dagstuhl-Leibniz-Zentrum fuer Informatik.Google Scholar
- 53.Malec, M., Khot, T., Nagy, J., Blasch, E., & Natarajan, S. (2016). Inductive logic programming meets relational databases: An application to statistical relational learning. In Inductive Logic Programming (ILP).Google Scholar
- 54.Contreras-Ochando, L., Ferri, C., Hernández-Orallo, J., Martínez-Plumed, F., Ramírez-Quintana, M. J., & Katayama, S. (2018). General-purpose declarative inductive programming with domain-specific background knowledge for data wrangling automation. arXiv:1809.10054.
- 55.Ahn, T., Ryu, S., & Han, I. (2007). The impact of web quality and playfulness on user acceptance of online retailing. Information & Management,44(3), 263–275.CrossRefGoogle Scholar
- 56.Zhang, H., Lu, Y., Gupta, S., & Zhao, L. (2014). What motivates customers to participate in social commerce? The impact of technological environments and virtual customer experiences. Information & Management,51(8), 1017–1030.CrossRefGoogle Scholar
- 57.Chang Lee, K., Currás-Pérez, R., Ruiz-Mafé, C., & Sanz-Blas, S. (2013). Social network loyalty: Evaluating the role of attitude, perceived risk and satisfaction. Online Information Review,37(1), 61–82.CrossRefGoogle Scholar
- 58.Chang, H., & Wen Chen, S. (2008). The impact of online store environment cues on purchase intention: Trust and perceived risk as a mediator. Online Information Review,32(6), 818–841.CrossRefGoogle Scholar
- 59.Liang, T. P., Ho, Y. T., Li, Y. W., & Turban, E. (2011). What drives social commerce: The role of social support and relationship quality. International Journal of Electronic Commerce,16(2), 69–90.CrossRefGoogle Scholar
- 60.Home, D. C. M. I. (2015). Dublin Core® Metadata Initiative (DCMI).Google Scholar
- 61.Bechhofer, S., Van Harmelen, F., Hendler, J., Horrocks, I., McGuinness, D. L., Patel-Schneider, P. F., & Stein, L. A. (2004). OWL Web ontology language reference. W3C Recommendation, 10(02).Google Scholar
- 62.W3C Owl Working Group. (2009). 2 Web ontology language document overview. W3C Recommendation, 27(10).Google Scholar
- 63.WeChat Economic and Social Impact Report 2017. (2017) China Academy of Information and Communications Technology Industry and Planning Research Institute.Google Scholar
- 64.Bühmann, L., Lehmann, J., & Westphal, P. (2016). DL-Learner—a framework for inductive learning on the semantic Web. Web Semantics: Science, Services and Agents on the World Wide Web,39, 15–24.CrossRefGoogle Scholar